| Accreditations | Microsoft Certified Systems Engineer 2003 MCSE 2003 , Microsoft Certfifed Systems Administrator Messaging, Cisco Certified Network Associate CCNA , Certified Novell Administrator CNA , Citrix Certified Administrator CCA , Watchguard Certified Systems Professional WCSP , CompTIA Server , CompTIA Security , CompTIA Project , Banyan Vines, AT T Datacom 2 |
| Professional experience | Confidential Senior Network Engineer - Supported end-users from senior executive to production level.
- Deployed and supported Office 2010.
- Created standard Windows 7 images and deployed.
- Support and maintain network, servers and PC's, greatly improving infrastructure.
- Support and Maintain QMS, ERP and Payroll Systems.
- Maintained network security.
- Deployed and maintained VPN.
- Designed and Installed Wireless Network in production area.
- Migrated users from AS/400 to new Syteline Mapics ERP system.
- Designed and implemented network and infrastructure upgrades.
- Devised and Documented IT Policies , Document Control and TS Audit Compliance.
- Setup VMWare Server Infrastructure.
- Perform capital planning and purchase of IT assets.
- Manage Lotus Notes email infrastructure.
- Implement VoIP Phone System
- Manage Terminal Server Environment.
- Program and deploy Cisco and ProCurve switches.
- Maintain Backup System.
Confidential Senior Network Engineer - Build and Maintain networks and servers for clients.
- Perform network security audits.
- Install Citrix 4.5 Server for clients and publish applications.
- Install Microsoft Terminal Server and publish applications for clients.
- Install and test non-native print drivers for Citrix and Microsoft Terminal Server.
- Create network maps and network documentation for clients.
- Consult with and advise clients on their Information Technology needs and budgets.
- Perform service tickets and Handle Tier 3 Problem escalations.
- Install and maintain Windows Server products.
- Train and mentor junior staff.
- Install and configure Watchguard, Cisco and Sonicwall firewalls.
- Configure Cisco routers and switches.
Confidential Information Systems Consultant - Manage IT Department for company budgets, projects, business proposals to completion.
- Loaded, built, configured and maintained Windows 2000 servers.
- Implemented a Demand Solutions - Demand Planning system that created reports from the ERP system. These helped in creating production and sales forecasts while improving business efficiency.
- Microsoft Exchange 5.5 email administration
- Cisco 2501 router programming, Cisco 3548 switch programming
- Maintain the payroll system ADP
- Maintain legacy ERP system Chempax
- Arcserv, then later Veritas Backup System Administration
- Microsoft NT Server and Server 2000 administration
- Designed and implemented successful Cisco VoIP Phone System with 1760 VoIP router, 2980 powered Ethernet switch and tied to corporate phone network
Confidential Help Desk Level 2 - Proactively monitored and responded to the network activity in the BMW IT Space Desk using What's Up Gold console
- Provided Desktop Support to end users
- Placed German Language Incident Reports to third party companies
Confidential Network Administrator - Provided Novell Client/Server Networking support to David Kersey customers at St Francis Hospital, O'Neal Engineering and Liberty Life
- Provided Desktop Support to end users as a floater between different work sites, traveling to perform service calls
Confidential Lead Technical Advisor - First/Second/Third Level Customer Phone Support for ThinkPad Product Line
- Lead Technical Advisor - managed colleague's training, managed support escalations
- Customer Engineer CE Support, supported customer engineers in the field with higher-level support.
- I consistently held the highest call center stats in the IBM organization. IBM developed its global procedures based almost entirely upon my performance in the call center.
Confidential Service Manager - Maintained SCO Unix Server
- Managed five Service Department employees
- Repaired Minolta, Xerox, and Gestettner printers, faxes and copiers
Confidential United States Marine - Military Occupational Specialty MOS 4034, Computer Operator
- MOS 4025, Mainframe Network Controller
- Awarded commendations and medals for superior performance of duty along with 2 good conduct medals
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| Skills | Project Management, Network Security, Watchguard, Cisco and Sonicwall Firewalls, Cisco IOS, Cisco 2500 series routers, Cisco Catalyst 3500 switches, Microsoft NT, XP, Vista, 7, Server 2000, Server 2003, Server 2008, Server 2012 Operating Systems, MS Exchange 5.5 and Exchange 2003, Lotus Domino Server 6.55 and 8.52, Linux Server |
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