Accreditations

Microsoft Certified Systems Engineer 2003 MCSE 2003 , Microsoft Certfifed Systems Administrator Messaging, Cisco Certified Network Associate CCNA , Certified Novell Administrator CNA , Citrix Certified Administrator CCA , Watchguard Certified Systems Professional WCSP , CompTIA Server , CompTIA Security , CompTIA Project , Banyan Vines, AT T Datacom 2, Dale Carnegie Course Highest Award for Achievement.

Skills

Project Management, Vendor Management, Employee Training/Mentoring, Network Security, Watchguard, Cisco, Checkpoint, Juniper, and Sonicwall Firewalls, Juniper SSL VPN Appliances, Cisco IOS, Server Clustering, SAN, Microsoft NT, XP, Vista, 7, Server 2000, Server 2003, Server 2008, Server 2012 Operating Systems, MS Exchange 5.5, Exchange 2003, Exchange 2008, Lotus Domino Server 6.55 and 8.52, Linux Server, Documentation, Audits, Disaster Recovery Strategy, IT Budgeting and Planning, Cisco Routers7000, 5300, 4000, 3000, 2600, 2500 Cisco Switches6500, 5000, 4000, 3700, 3500, 2900 Cisco Wireless Controllers and Waps 4400,5500, 11xx,12xx,26xx,36xx Topologies T-1, T-3, ADSL, Frame relay and ISDN PRI and BRI, Ethernet 10 Gigabit Ethernet, Gigabit Ethernet, Fast Ethernet Site-site VPN, FDDI, Token Ring , Sonnet Ring , MPLS. Routing Protocol BGP4, OSPF, EIGRP, IGRP, L2TP, RIP , Routed,Protocol TCP/IP, Queuing Protocols: QoS using FIFO, Weighted Fair Queuing, Priority Queuing, Custom Queuing, MQC Monitoring and network management SNMP, traffic filters using Standard and Extended, Network Sniffers wireshark , access-lists, Distribute-Lists, and Route Maps Software tools and OS - Red Hat Linux , Suse Linux, Apache, SharePoint, Fedora core, Win 95/98, MS Exchange 2000/2003/2008, Lotus Domino Server 8.5.2, ISA Server 2000/2003, Win 2000 Prof., Win XP, Win 2000/2003 Server, Win Vista, FTP Server, Win 7, Win 8, MS Office all, PC and Mac .

Professional experience

Senior Network Engineer

Confidential

• Supported end-users from senior executive to production level.
• Created standard Windows 7 images and deployed.
• Support and maintain network, servers and PC's, greatly improving infrastructure.
• Support and Maintain QMS, ERP and Payroll Systems.
• Maintained network security.
• Deployed and maintained VPN.
• Designed and Installed Wireless Network in production area.
• Migrated users from AS/400 to new Syteline Mapics ERP system.
• Designed and implemented network and infrastructure upgrades.
• Devised and Documented IT Policies , Document Control and TS Audit Compliance.
• Setup VMWare Server Infrastructure.
• Perform capital planning and purchase of IT assets.

• Manage Lotus Notes email infrastructure.
• Implement VoIP Phone System
• Manage Terminal Server Environment.
• Program and deploy Cisco and ProCurve switches.
• Maintain Backup System.

Senior Network Engineer

Confidential

• Build and Maintain networks and servers for clients.
• Perform network security audits.
• Install Citrix 4.5 Server for clients and publish applications.
• Install Microsoft Terminal Server and publish applications for clients.
• Install and test non-native print drivers for Citrix and Microsoft
• Terminal Server.
• Configured Cisco Routers7000, 5300, 4000, 3000, 2600, 2500
• Cisco Switches6500, 5000, 4000, 3700, 3500, 2900
• Create network maps and network documentation for clients.
• Consult with and advise clients on their Information Technology needs and budgets.
• Perform service tickets and Handle Tier 3 Problem escalations.
• Install and maintain Windows Server products.
• Train and mentor junior staff.
• Install and configure Watchguard, Cisco and Sonicwall firewalls.

Information Systems Consultant

Confidential

• Configure Cisco routers and switches.
• Performed short-term consulting and project work while studying as a full-time college student.
• Completed a variety of infrastructure, messaging system, and security improvements at Magna, Channelinx, IBM, Nuvox, and Spartanburg Water System.
• Installed Cisco Wireless Controllers 5500 and wireless networks for Applied Ceramics

Information Systems Administrator

Confidential

• Manage IT Department for company budgets, projects, business proposals to completion.
• Loaded, built, configured and maintained Windows 2000 servers.
• Implemented a Demand Solutions - Demand Planning system that created reports from the ERP system. These helped in creating production and sales forecasts while improving business efficiency.
• Microsoft Exchange 5.5 email administration
• Cisco 2501 router programming, Cisco 3548 switch programming
• Maintain the payroll system ADP
• Maintain legacy ERP system Chempax
• Arcserv, then later Veritas Backup System Administration
• Microsoft NT Server and Server 2000 administration
• Designed and implemented successful Cisco VoIP Phone System with 1760 VoIP router, 2980 powered Ethernet switch and tied to corporate phone network

Help Desk Level 2

Confidential

• Proactively monitored and responded to the network activity in the BMW IT Space Desk using What's Up Gold console
• Provided Desktop Support to end users
• Placed German Language Incident Reports to third party companies

Network Administrator

Confidential

• Provided Novell Client/Server Networking support to David Kersey customers at St Francis Hospital, O'Neal Engineering and Liberty Life
• Provided Desktop Support to end users as a floater between different work sites, traveling to perform service calls

Lead Technical Advisor

Confidential

• First/Second/Third Level Customer Phone Support for ThinkPad Product Line
• Lead Technical Advisor - managed colleague's training, managed support escalations
• Customer Engineer CE Support, supported customer engineers in the field with higher-level support.
• I consistently held the highest call center stats in the IBM organization. IBM developed its global procedures based almost entirely upon my performance in the call center.