SUMMARY OF QUALIFICATIONS

• Plan and conduct complex technical studies of operations to provide leadership in the development and implementation of plans for profitable use of IT systems in meeting company objectives.
• Convert user requirements into functional specifications, all PC based computer equipment including operating system security, availability, remote access, capacity planning and performance tuning.
• Conduct detailed analysis of existing functions and prepare cost estimates to determine advisability of implementing new programs/procedures.
• Analyze the efficiency of current systems and procedures and develop changes to the methods required to enhance the performance of new expanded functions.
• Utilize strong understanding of server/computer compatible hardware running MS WINDOWS operating system software.
• Understand Internet technologies including networking hardware and advanced routing protocols.
• Prepare or assist with schedules outlining steps to be taken in the installation and/or conversion to new systems and procedures.
• Participate in project organization and scheduling. Determine tools and methodologies for specific projects.

UTILIZED SYSTEMS AND APPLICATIONS

• Server Operating Systems - MS WINDOWS SERVER 2012 R2, MS WINDOWS SERVER 2008 R2, MS WINDOWS SERVER 2003, MS WINDOWS SERVER 2000
• Client Operating Systems - MS WINDOWS 8.1, MS WINDOWS 7, MS WINDOWS VISTA, MS WINDOWS XP PRO, MS WINDOWS 2000 PRO
• Database Software - MS SQL SERVER 2012, MS SQL SERVER 2008 R2, MS SQL SERVER 2005, MS SQL SERVER 2000, SYBASE ADAPTIVE SERVER ANYWHERE
• Virtualization Software 2012 R2 HYPER-V SERVER, 2012 R2 HYPER-V MANAGER, MS SYSTEM CENTER 2012 R2 VIRTUAL MACHINE MANAGER, MS SYSTEM CENTER 2012 R2 OPERATIONS MANAGER, MS SYSTEM CENTER 2012 R2 CONFIGURATION MANAGER,VMWAREVSPHERE SERVER, VMWARE CLIENT
• Backup/Disaster Recovery Software MS SYSTEM CENTER DATA PROTECTION MANAGER, MS SYSTEM CENTER ENDPOINT PROTECTION MANAGER, VERITAS NETBACKUP, EMC AVAMAR CLIENT, SYMANTEC BACKUP EXECUTIVE 12
• Reporting Software - MS SQL SERVER 2012REPORTING SERVICES, MS SQL SERVER 2008 R2 REPORTING SERVICES, MS SQL 2012 PROFILER, MS SQL 2012 QUERY ANALYZER, MS SQL SERVER 2008 R2, MS SQL 2008 R2 PROFILER, MS SQL 2008 R2 QUERY ANALYZER, CRYSTAL REPORTS 7.0 - 11.0, MS ACCESS
• Storage Software- COMPELLENT ENTERPRISE MANAGER, COMPELLENT STORAGE MANAGER, COMPELLENT ENTERPRISE MANAGER CLIENT
• Applications - MS EXCHANGE 2010-2000, MS OFFICE 2013-2000, CITRIX APPLICATION SERVER

PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Administrator

• Manage and support Microsoft Windows Server 2012 R2/2012/2008 R2/2003 environment
• Creation and management of GPOs for multiple OUs and domains
• Creation and troubleshooting Certificate Authorities
• Designing and maintaining DNS zones for multiple domains
• Monitor AIX and Windows backups, perform tape rotation and verification
• Manage and support VMs in a fail-over clustered Hyper-V environment
• Provide level 3 escalation issue resolution assistance
• Acknowledge and respond to service issues or work orders within defined SLAs in a BMC Remedy based service delivery environment
• Advanced administration of Microsoft Server 2012, 2008R2 and 2003 with ability to utilize Microsoft tools and methodology for troubleshooting issues
• Basic networking knowledge for Cisco Series 3700 switches including proper configuration for NIC teaming, VLANs, and virtual networking
• Advanced SAN administration on Compellent, IBM, and Brocade Series 300 Fiber Switches
• Proficiency with TCP/IP, DHCP, DNS, SMTP, SSH, HTTP, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols
• Basic Unix administration in IBM AIX v5.3 and higher
• Basic administration of IBM Power Series servers and IBM SAN / Fiber Switches
• Provide on call support as needed during the weekends and off business hours
• Manage and support IBM DS4700 series SAN and IBM Server hardware Power VM
• Advanced SQL database administration and troubleshooting of over 50 clustered SQL instances
• Intermediate administration of a Citrix environment and XenApp application deployment
• Intermediate Exchange 2010 administration and troubleshooting

Confidential

Systems Administrator

• Manage and support Microsoft Windows Server 2012/2008 R2/2003 environment
• Creation and management of GPOs for multiple OUs and domains
• Creation and troubleshooting Certificate Authorities
• Monitor AIX and Windows backups, perform tape rotation and verification
• Manage and support VMs in a fail-over clustered Hyper-V environment
• Provide level 3 escalation issue resolution assistance
• Acknowledge and respond to service issues or work orders within defined SLAs in a BMC Remedy based service delivery environment
• Advanced administration of Microsoft Server 2012, 2008R2 and 2003 with ability to utilize Microsoft tools and methodology for troubleshooting issues
• Basic networking knowledge for Cisco Series 3700 switches including proper configuration for NIC teaming, VLANs, and virtual networking
• Basic SAN administration on Compellent, IBM, and Brocade Series 300 Fiber Switches
• Proficiency with TCP/IP, DHCP, DNS, SMTP, SSH, HTTP, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols
• Basic Unix administration in IBM AIX v5.3 and higher
• Basic administration of IBM Power Series servers and IBM SAN / Fiber Switches
• Provide on call support as needed during the weekends and off business hours
• Manage and support IBM DS4700 series SAN and IBM Server hardware Power VM
• Advanced SQL database administration and troubleshooting
• Intermediate administration of a Citrix environment and XenApp application deployment
• Intermediate Exchange 2010 administration and troubleshooting

Confidential

Systems Administrator

• Provide third-level support, root cause analysis, action plan and resolution of network issues
• Accurate and timely processing of server, software and workstation technical support requests and information
• Install, configure, and maintain DELL RAID servers, MS WINDOWS 2008, MS WINDOWS 2003 MS WINDOWS 2000, ACTIVE DIRECTORY and preparation for disaster recovery.
• Provide WAN to LAN support and administration
• Analyze log files and performance monitoring of multiple MS WINDOWS operating systems.
• Install and configure additional applications as defined by corporate and application requirements
• Install and configure workstation hardware and OS according to existing standards and corporate requirements
• Performed daily and project work load including researching errors, failed processes, validation of disk space and network, hardware, application and database availability
• Maintain multiple domain environments using WINS, DNS, DHCP, IIS and Remote user administration
• Assist in administration of VMWARE Virtual Centers and VMWARE hosts including DistributedResource Scheduler and High Availability configuration and administration of VMWARE Virtual Machines.
• Assist in administration of CITRIX XenApp server farm hosting over 10 applications
• Respond promptly to resolve issues reported through the ticketing/work order system

Confidential

Windows Engineer

• Architect, implement, document and support Client and customers systems
• Propose and implement system enhancements
• Provide third-level support and provide root cause analysis of issues
• Represent Client and its customers as a prime technical contact
• Provide WAN to LAN support and administration
• Analyze log files and performance monitoring of multiple MS WINDOWS operating systems.
• Maintain multiple domain environments using WINS, DNS, DHCP, IIS and Remote user administration
• Provide event scheduling for MS WINDOWS operating systems to automate tasks
• Monitor networks for collisions, troubleshoot and solve problems
• Install, configure, and maintain HP RAID servers, MS WINDOWS 2008, MS WINDOWS 2003 MS WINDOWS 2000, ACTIVE DIRECTORY and preparation for disaster recovery
• Leverage technology to meet business needs, enable new business opportunities, and reduce business costs
• Assist management with the development of policies and standards
• Protection and management of physical and information assets
• Develop and implement enterprise disaster recovery plans
• Provide leadership through example and knowledge sharing
• Install and configure hardware and OS according to existing standards and customer requirements
• Install and configure additional applications as defined by customer SLA
• Maintain and verify system documentation
• Maintain system security
• Perform scheduled and emergency maintenance and backups
• Respond promptly to resolve issues reported through the ticketing system
• Automation of repetitive tasks and processes
• Assist with capacity planning.
• Provide system performance monitoring/tuning
• Limited phone support of end-users
• On-call rotation with other team members for 7x24 production systems support

Confidential

System Operations Analyst

• Maintain multiple domain environments using WINS, DNS, DHCP, IISand Remote user administration
• Analyze log files and performance monitoring of multiple MS WINDOWSoperating systems.
• Provide WAN to LAN support and administration
• Accurate and timely processing of software, server, and workstation technical support requests and information
• Level three technical support analyst and communications representative providing excellence in customer service
• Provide event scheduling for MS WINDOWS operating systems to automate tasks
• Monitor networks for collisions, troubleshoot and solve problems
• Maintained and supported high availability SQL cluster, SQL stand alone and SQL virtual servers 119 production and development instances with instance tasks including: performance monitoring, integrity checks, updating statistics and rebuilding indexes
• Install, configure, and maintain DELL RAID servers, MS WINDOWS 2008, MS WINDOWS 2003 MS WINDOWS 2000, ACTIVE DIRECTORY and preparation for disaster recovery.
• Creation and modification of STORED PROCEDURES, TRIGGERS and QUERIES for database and reporting needs utilizing MS SQL MANAGEMENT, MS SQL PROFILER, MS SQL QUERY ANALYZER, CRYSTAL REPORTS and MS ACCESS
• Physical to virtual migration of SQL cluster server instances to virtual SQL server instances including system databases, security, maintenance plans and agent jobs
• Installed a Central Management Server to administer all SQL instances. Utilized Central Management Server to apply policy-based management and run multi-server queries for all environments
• Performed daily and project work load including researching errors, failed processes, validation of disk space and database availability
• Participated in DR planning and implementation team as a database administration representative including developing database best practices, methodologies and replication to the DR site
• Automation of custom scripts to query for database or instance issues and set up email notifications
• Installation and deployment of VMWARE VCENTER, creation of VMWARE Virtual Machine templates and deployments of VMWAREVirtual Machines from templates
• Assist in administration of VMWARE Virtual Centers and VMWARE hosts including DistributedResource Scheduler and High Availability configuration and administration of VMWARE Virtual Machines
• Backup administration for MS WINDOWS operating systems and the automation of centralized network backups utilizing SYMANTECBACKUP EXEC software and VERITAS NETBACKUP software
• Responsible for data entry, administration and distribution of database requests to project management or other staff
• Recommend upgrades or new products to the senior System Operations Manager and Analysts
• Assist in training new staff on system environment, configuration and new software