26 years experience in desktop support, customer support,computer and printer deployment implementations
Computer skills
Software
Platforms: Microsoft Windows XP and Microsoft Windows 7 8, Apple 10.6, DOS
Office Productivity Tools: MS Access, Excel, Project, Word, Visio and Project
Dell laptop and desktop
ITIL Foundations
Experience
System Administrator
Confidential
Primary responsibilities included:
Develops security procedures and monitor network performances.
Desktop break fix support and upgrades
Active Directory Administrator
Creates new user accounts and OU assignments to maintain company needs and security policies
Creates Security groups and group email accounts
Author/update technical documentation and Standard Operational Procedures
Accomplishments
Completed 800 desktop and laptop refreshes in 30 days with no data loss
Rebuilt 180 watch floor workstations 4 weeks ahead of schedule
Completed an average of 2500 trouble tickets per year
System Administrator
Confidential
Primary responsibilities included:
Develops security procedures and monitor network performances.
Desktop break fix support and upgrades
Active Directory Administrator
Creates new user accounts and OU assignments to maintain company needs and security policies.
Creates Security groups and group email accounts
Author/ update technical documentation and Standard Operational Procedures.
Accomplishments
Completed setup of new west Wing conference rooms 150 seats 3 weeks ahead of Schedule.
Relocated Freedom center Staff to Dulles International Airport during emergency weather evacuation.
Created/Builtportable hot carts to maintain laptop software update readiness.
Confidential
Team Lead
Primary responsibilities included:
Provided supervisory and technical support for the HHS program for over 10,500 computers systems with teams of subcontractors totaling 10 personnel at DC and National sites
Provided planning, supervisory, and technical support for the HHS printer installation program for over 950 printers nationwide with teams of subcontractors totaling 3-5 personnel at multiple sites including 15 sites around the US.
Problem-solved hardware issues with fault-tolerant hard drives.
Provided supervisory and technical support for the Federal Data Collection Agency program with teams ranging for 7 to 10 subcontractors setting up Regional centers.
Provided supervisory and technical support for the building of 151 local Census Office racks assemblies and programming of routers, switches, UPS and Print services.
Provided support for the install of Local Census office network racks in the Unisys deployment Center.
Accomplishments
Completed 3 year projected printer project in just over 18 months.
Completed 9 of 12 HHS computer migrations under schedule and under budget.
Completed building of 151 Network Rack assembling and programming finishing 3 weeks early
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