Summary:

A driven and dynamically responsive IT professional with 20 years of experience in delivering and managing global IT services. From small business to enterprise level, you will find a proven track record of fiscally responsible experience in architecture, design, technical implementations, operational support, mergers, acquisitions, and divestitures. IT leadership and management experience includes rigorous building/leading of elite performing international IT Infrastructure teams, defining and outsourcing of IT services, Domestic US and International IT service contracts, IT Vendor Service Management, in addition to Service Level Agreement design and audit. Personal Mission: Drive IT services that make sense, set the benchmark, allowing the business to do their business better

Progressive Career Experience:

Confidential

Director

• Leading a global, geographically dispersed team, I successfully engaged our business leaders to continuously improve our global network infrastructure and application service delivery to true best in class Enterprise Network Services on demand
• Globally managed a budget of 4M in support and management of all Data Network, Telecom, and associated infrastructure.
• International and domestic contract and vendor management.
• Successfully reorganized and staffed global Infrastructure team in 9 separate countries to support the business in a follow the sun support model.
• Reduced operational run rate by 30 through careful consolidation of contracted services and global maintenance plans.
• Documented, established and reported on KPI's reflecting service improvement and customer satisfaction.
• Led with success the technical analysis and IT integration of 4 major acquisitions in two years, international and domestic US.
• Led the initiative to improve and securely integrate Contract Manufactures in Southeast Asia to improve manufacturing systems and applications response along with real time supply chain analytics.
• Utilizing my global team, managed 15 major site relocations, international and domestic, right sizing efforts or closures over a 24 months period.
• Reviewed, assessed and implemented global network monitoring and alerting. Cascade, AppNeta, Network Instruments.
• Actively participated in Andreessen Horowitzbriefings to evaluate new technology that may meet internal customer needs.
• Successfully piloted and launched customized BYOD Program, and Stipend framework
• Successfully assessed vendors, reviewed and chose a Global Telecom Expense Management system, completed implementation.
• Successfully deployed Confidential on a global scale
• Successfully launched POC of Lync 2013
• Established the Rolling Thunder initiative to remove legacy equipment, hardware, and upgrade to standards. Extended 10gb backbone throughout global datacenters.

Confidential

Sr. Manager

• Actively managed a geographically dispersed team to support all global Network, Telecom and Collaboration services. Successful assessment of telecom contracts resulting in over 500k of savings and cost avoidance year 1. These findings not only resulted in savings, but a more robust, and fault tolerant environment operating at a lower cost.
• Manage all mobility, telecom and collaboration vendors along with their contracts on a global scale. Work closely with legal departments to ensure all required corporate terms and conditions are in place.
• Developed and implemented process with external vendor to review and audit all billing, SLA compliance and rate benchmarking.
• Developed common configuration standards for all LAN/WAN Telecom devices
• Developed common process, practice and standard to implement Security templates on network devices globally
• Currently review, approve and audit all change controls for global network infrastructure services.
• Managed all Technical aspects of World Headquarters move including:
• Primary Datacenter Migration to new location
• Entire infrastructure demolition, design development, contractor management and implementation of infrastructure
• Managed IT infrastructure design, bid, implementation
• Maintained close communications and relationships with Property Management and global facilities to provide guidance on scalable, global facility access designs and implementation.
• Designed, standardized and implemented all Audio Visual meeting rooms, training rooms and Corporate Board Room
• Oversee development of staff that directly reports to me. Collaboratively develop training plans and goals that are challenging yet attainable, and also drive towards the company's overall vision.

Confidential

Global Network Telecommunications Manager

• Manage all global SLA's from Network Telecommunications providers.
• Engineered a complete centralization of WAN and Telecommunications services, realizing over 7 Million in annual savings.
• Enthusiastically managed on a global scale all data telecommunication architecture, operational services and support. Led Emerging markets steering committee with global participation. Reported directly to Global Infrastructure Director and CIO. In addition to global network services I directly lead all perimeter security assessments by external auditors, managed all Sarbanes Oxley audit remediations, standards and processes to maintain global compliance standards. Virtual international teams in North America, Europe, India and Asia Pacific.
• Manage and facilitate audit compliance with all external security service vendors.
• Established and implemented repeatable audit process to ensure internal security and change control process integrity.
• Created and refined all internal global processes supporting global WAN support. This has ported to all areas of IT service and support such as Messaging and Collaboration and Platform Services.
• Created, Manage and participate in CERT during global incident handling. Mentor and assist peers with their own service line team building activities.
• Employ and manage with six divisions individual Disaster Recovery planning processes and associated contracts.
• Complete resource management from hire, career path development, evaluation and termination.
• Align global business objectives with project portfolio managing PMO priorities, supporting all Business units in aligning with corporate strategies and visions.
• Conduct complete technical and project scope review surrounding green field sites and all Merger Acquisition activity. Working closely with the VP of M A's to review technical feasibility, timing and costs surrounding integration.
• Directly manage over 19 global service contracts and vendors, 12 domestic major contracts and vendors.
• Created, Implemented and manage shutdown or migration of regional datacenters and associated centralized services. Shanghai, Frankfurt, Sao Paulo, Southfield MI., Chicago
• Active participant in PMI institute for Project Management.

Confidential

Global Technical Delivery Manager, Infrastructure Specialist

• After Consulting for Confidential as the Technical Lead for Mergers Acquisitions/New Business development, I was hired directly as the Confidential Technical Delivery Manager for the fortune 500 company with deep global presence. In addition to the core Confidential responsibilities, I was tasked with managing 12 site engineers to oversee the forklift upgrade of LAN infrastructure and the deployment of VoIP services at 124 different locations throughout AsiaPac and the Western United States.
• Managed 38 individuals and their project work flow for all legacy and new production infrastructure component management
• Coordinated simultaneous global rollouts of new technical solutions
• Extensive resource mapping and planning
• Conducted performance reviews and career planning with individual team members
• Weekly review of production fixes requiring engineering resources or efforts
• Created and introduced Quality Control processes to review/monitor engineered fixes after implementation

Confidential

Network Datacenter Support Services Manager

• Managed Frame connectivity to 26 domestic offices
• Starting as the Network Services Manager, my position grew to manage all IT Infrastructure and Desktop support services.
• Managed daily helpdesk activities and work flow
• Over 400 end nodes managed
• Managed Data Center facilities and application services centrally located in HQ
• Evaluated and implemented all LAN/WAN security technologies
• Created and proposed departmental budgets to Upper management with supporting documentation
• Performed pre-sales consulting to potential clients
• Created and maintained all WAN/LAN, DataCenter, application data flow documentation
• Created, planned, tested, and maintained a disaster recovery plan for HQ and Data Center
• Evaluated, hired, terminated employees

Confidential

Network Desktop Support

• As one of 4 support personnel at a facility with a client base of 2000 desktops, I provided level 1 and 2 troubleshooting for Desktop, LAN and Server technology.
• Supported over 10 Novell file servers local to site, creating and managing NDS objects
• Managed application level oracle support configurations
• Created, documented and rolled out Laptop pool management process