Professional Summary

• Proactively manage project timeliness and budgets.
• Adapt to new working conditions to meet client needs.
• Rapidly assimilate individual customer requirements.
• Anticipate customer goals, and research possible solutions.
• Extremely detail oriented.
• Innate ability to understand what a customer is intending to communicate.
• Highly skilled technical writer.
• Ability to recognize various high level sales tactics.
• Network Administration experience with several government agencies.
• Possess the leadership skills to effectively blend multi discipline teams into a cohesive unit.
• Project advisor for Blackberry Server and Device Upgrade for a nationwide bank.

Technical Summary

• Operating Systems: Windows XP / Vista / 7 / 8, iOS, BlackBerry, Android
• Messaging: BES, Exchange, Outlook, POP / SMTP, MobileIron
• Servers: Windows Server 2008 / R2, SBS 2003 / 2008 / 2011
• Networking: RSA SecurID, SonicWall, Cisco
• Protocols: TCP/IP, VPN, ftp
• Storage: Raid configurations, SilkWorm SAN, NAS
• Software: Office 2003 / 2007 / 2010, Blackberry Desktop, iPhone Config Util, MobileIron
• Applications and Tools: VNC, SingleClick, RDP, Terminal Services, Tembria, Virtual PC / Hyper-V, Active Directory

Work Experience

Confidential

Network Administrator

• Define projects and create proposals for customer requested as well as independently identified needs. Present solutions to the requisite management persons, to include timelines, budgets, and operation impacts both concurrent with, and post project completion. Manage and perform all tasks pertaining to said projects, coordinating with internal personnel, dedicated contractors, and project dedicated personnel. These projects range anywhere from small scale PC refreshes to Server replacements requiring implementation of entirely new AD architectures to LAN design and implementation. Coordinating status meetings with necessary involved personnel to ensure seamless transitions, on schedule and on budget.

Confidential

Independent IT Consultant

• Provided varied technical services to multiple clients, in both home based, and small office environments. Managed upgrades, updates, and general system maintenance. Recommended, quoted, purchased, configured, and implemented storage, backup, and disaster recovery recommendations to clients to ensure the maximum uptime and data protection. Trained support staff on equipment and systems to ensure ability to provide internal assistance to their Enterprise during emergencies. Set up wireless environments to allow clients increased flexibility and productivity. Conducted training for all applicable systems for increased efficiency.

Confidential

Independent IT Consultant

• Created documentation for hardware, software, and security policies to ensure self-reliance.
• Implemented multiple Blackberry Servers as well as designed multi-platform Mobile Device solutions. Researched various other solutions on a per need basis for Organizations, and assisted client in the implementation of those solutions.

Confidential

Materials Manager and Sales Team Lead

• Sales Team Lead - Conducted in-home sales for ReBath products. Created and implemented training sessions for the sales staff. Instituted an education plan whereby sales team members spent time in the field assisting with installs to extend their understanding of building materials, and processes associated with the ReBath brand, resulting in fewer contract mistakes, and greatly increased Office productivity
• Materials Manager - Ordered and tracked all materials for local franchise. Researched and implemented multiple technology upgrades to further increase office productivity, and speed customer installation timelines. Designed and implemented a new Server-centric solution for document management, storage and protection. Built a PC based pricing structure for the sales teams, homogenizing pricing and profit structures. Handled installation issues not resolvable by the installation technician. Oversaw office move to larger facility, including infrastructure preparation, and service coordination.

Confidential

Systems Engineer

• Confidential for Confidential Monitored, Managed, and updated all core NT4, 2000, and 2003 servers for all jeanswear companies to include Wrangler and Lee Jeans on a global scale. Triaged trouble tickets from international help desk for Confidential Resolved all tier 2 network and server tickets. Reassigned to local IT staffs as necessary, and all tier 3 to appropriate engineering teams. Assisted with backup solutions and server migrations to Active Directory. Install, configure, and implement varying purpose Windows 2000 and 2003 Servers. Configure and maintain network printers. Manage daily backups of all core servers using ArcServe, and Veritas Backup Exec.

Confidential

Network Admin

• Created and managed all End User LAN, Exchange, Blackberry Enterprise, and dedicated use server accounts. Managed RSA SecureID system. Installed, configured, Tested, and implemented varying purpose Windows 2000 and Windows NT Servers, as well as Brocade SAN. Configured and maintained all network printers. Assigned and managed static IP address assignments for all core and peripheral servers. Monitored, Updated, and troubleshot all central Windows and Exchange Servers. Assisted with strategic planning for disk space on Brocade SAN, Server capability and infrastructure capacity. Managed Symantec NAV and Ghost servers. Triaged and resolved Cisco Switch and Router configuration issues for LAN and WAN team. Activated, monitored, all network connection ports campus wide. Responsible for management, and verification of daily backups of all core servers and SAN using Veritas, and Syncsort backup systems. Coordinated Helpdesk tickets pertaining to network issues.

Confidential

LAN Administrator

• Designed infrastructure from concept, oversaw construction, and executed enterprise migration from Token Ring to Switched Fast Ethernet networks utilizing VLANs. Built, installed, and configured Confidential Anti-Virus Server. Planned and migrated from a single PC based NT 4 Server to an enterprise class Windows 2000 Server set. Created and implemented physical security, backup solutions, and disaster recovery plans for NOC. Developed application server solution, resulting in the implementation of a load balanced Citrix Metaframe XP server farm. Administered Lotus Domino / Notes, and Exchange Servers. Implemented and maintained Proxy, Firewall, DHCP and Host on Demand web server. Served as strategic planner and concept developer for hardware lifecycle, software capability, storage capacity, and security issues.