Goal

To excel in a role that will capitalize on training and experience in: Network Administration, Enterprise Class Server Administration, System Design, Hardware Support, Cisco Routing Switching, Software Configuration, Server Builds, Component Level Repair, and Troubleshooting.

Key Strengths include:

• Network Administrator II Enterprise IT Operations Center Cisco CCNP, CCNA Wireless, MCSE, MCSA, MCP, A , Network , Security , Avaya Telephony
• Participate in troubleshooting, monitoring, and maintenance of core network devices and infrastructure
• Work with cross-functional team members to assess and resolve internal and customer related IT issues in a timely manner
• Actively interface with customers regarding their installation set ups, changes and other network related activities
• Configure, install, support, and maintain network hardware and infrastructure
• Identify, analyze and resolve network trouble tickets, providing level 2 support escalating when necessary
• Provide accurate records of all maintenance, inventory, and security measures associated with the company's networks, keeping documentation up to date
• System Administrator II/Team Lead of Infrastructure Support in HP/SUN/Dell/IBM Enterprise Environment
• Building, Implementing, Troubleshooting, Maintaining and configuring networks Cisco IOS NX-OS
• LAN configuration, installing hardware and software components at client sites including Cisco Catalyst Nexus Routers Switches, Brocade/Foundry switches, Cisco Wireless Access Points Controllers Meru Colubris wireless.
• Provide second level support to the divisional community for software, hardware, and infrastructure related issues.
• Knowledge of current IT hardware and software standards, network topology.
• Provide comprehensive hardware and software support services to diverse clients.
• Recommend appropriate system design and software solutions.
• Ability to follow through on support related issues with customers, vendors, and IT staff.
• Act as liaison between business community and IT departments.
• Writing VBScripts for various administrative tasks.
• Communicate accurate status to members of the IT management team.
• Ability to communicate technical subject matter to non-technical staff
• Effectively handle and prioritize multiple tasks and demonstrate good communication excellent customer service skills
• Proven Leadership Skills building leading a Team of 15 additional Team Members.

Professional Experience

Network Administrator II

Confidential

Network Administrator II in the Apollo Enterprise IT Network Operations Center supporting Local, National, and International sites, Support multiple Data Centers and Campuses using MPLS, BGP, OSPF, Administer Troubleshoot LAN/WAN MPLS circuit connectivity on Cisco, Brocade/Foundry, and Juniper Routers and switches, Cisco, Meru, Colubris Aruba Wireless access points and controllers using Airwave, Cisco NCS, Administer NetScalar F5 load balancers, Support T1/T3 Telephony circuit connectivity and Media Gateways using Avaya Site Administrator, interface with AT T Business Direct Long Distance and Local Exchange Carriers, Century Link, Verizon, Level3, utilize HP Open View Monitoring, create Bandwidth Utilization reports adjust alerting parameters using NetScout, support Multiple Data centers router switch, firewall infrastructure, administer NetScalar F5 load balancers, interact with multiple external hardware vendors to support hardware related issues such as Cisco TAC, JTACand other cases as necessary for hardware replacement, work with on-site representatives. Router Switch Configuration, HP NNMi tools Team project to update nodes, SNMP strings MIBS, resolve DNS/DHCP issues for wired and wireless clients. Troubleshoot Hardware configurations including ACLS, OSPF BGP related issues. UCS/vBlock Environment

System Administrator/Network Administrator II

Confidential

System Administrator II/Infrastructure Support Team Lead in Enterprise Environment supporting 5 Data Centers/4000 Servers, Organize Participate in Rollouts of new software/hardware to ensure consistency in IT technical standards, Break/Fix repair, Assist with various infrastructure projects, as well as any support and maintenance that may be required includes server, telecom, networking , Change Management Requests, Resource Allocation, CA Service Desk Heat ticket resolution, use HP Project and Portfolio Manager to create RFCs for Production work, Cabling Rack Management, HP SIM Monitoring of Production, QA, and Development Application Block and Content Block environments, Server Builds with Windows 2000, Windows 2003 Server, Windows 2008 Server, RedHat Oracle Linux, and VMware ESX server using Altiris Imaging Rapid Deployment Server, Homer, and conventional disk installations, Hardware upgrades including CPU, Memory, RAID controllers, Network adapters, Fiber HBA cards, Administration, Troubleshooting and maintaining operation of local and remote servers in an HP/SUN/Dell/IBM/ in Enterprise environment consisting of Blade servers Rack mount servers, configure DNS and WINS and add servers to domain through Active Directory Administration, Cisco Network Switching, create virtual guest machines in VMware environment, Data Center, Cleanup/Migration Projects, Create maintain Technical Training documentation, Work as a technical resource on projects, Asset Management using Aperture Vista500, Receiving and Purchasing of Hardware, and interface with customers to support their requirements and meet SLAs, Perform same Break-fix Resource Allocation services for Aptimus co-location Data Center, familiar with ITIL principals, SOX and PCI payment card industry standards, assist in opening International and Disaster Recovery Data Centers, as Member of International Data Center Team opened Data Center for BPP Europe's leading provider of professional education in London, UK for Apollo Global International, recently joined IT Operation Center as Network Administrator.

Systems Network Engineer Consultant

Confidential

Network Engineer in IBM Enterprise Server Farm in the Bureau of Information Services Client/Server Division of Pennsylvania Department of Transportation supporting 600 Servers and 10000 Client computers statewide. Administration, Troubleshooting and maintaining operation of local and remote servers, communicate with on-site personnel to resolve Server issues which cannot be resolved via remote administration and ensure that efficient and accurate solutions have been provided and documented, updating software and install software patches and Service Packs, Server Builds with Windows 2000 and Windows 2003 Server and xServe and ServeRAID equipment, Comply with E-government procedures and migrations, EGOV server maintenance, Monitor Crash/GIS system, Maintain and Update Server inventory database, DB2 client installation and upgrades, Server Run Book Documentation, Set Auditing Policies on Servers, Change Administrator passwords for Production, Development , DMZ , Sandbox Servers and Terminal Servers, Set Permissions on SMS Project Sites, Critical Systems Recovery/Continuity of Government Project, Change Management and Remedy Ticket Responses, Service Request System Responses, write VBScripts for various administrative tasks, Printer installation and setup for District , County, and DL Centers, District File and Print Folder redirection, Server Farm Rack Management, Knowledge of Active Directory, Document procedures and methods to facilitate the transfer of information between peers, Resolve OS and Hardware failure incidents, Proactively monitor systems to prevent hardware/software failures, Apply changes in accordance with Change Management Procedures, Perform problem determination and resolution.

Independent Technical Consultant

Confidential

• Provide comprehensive hardware and software support services to diverse clients. Define client specifications and functionality requirements. Recommend appropriate system design and software solutions. Install hardware and software components at client sites. Implement, troubleshoot and maintain systems featuring MS-DOS, Windows 95/98/NT4/2000/XP, Definite Linux 7.0, Red Hat Linux 8.0 and MAC OS. Build and configure small networks using Windows NT4 Server, Windows 2000/2003 Server, Windows 2003 SBS, and Windows SQL Server.
• Instructor of Information Technology/Network Administrator JFC Career Development Center - March 1, 2004 to March 15, 2005
• Provide instruction for Microsoft Windows2000 MCSE, MCSA, MCP Networking Program, Active Directory Administration, Networking, Administration of Computer Networking Labs, instruction for Microsoft Office Suite of applications, Aztec, Medical billing and coding. Duties also include LAN Network Administration, and advanced client/desktop computer configuration.

Technical Skills

Protocols/Standards:

TCP/IP, RIP, IGRP, EIGRP, BGP, Multiprotocol BGP, OSPF, IPv6, 802.1d spanning tree , 802.1w rapid spanning tree , 802.1s multiple spanning tree , Ethernet, HSRP, PPP, T1/E1, DS3, MPLS, Etherchannel, 802.1q Trunking, VoIP, SIP, IEEE 802.11, CAPWAP

Hardware:

Cisco 2500, 2600, 3600, 4500, 7000, 7200, 7500 Series Routers Cisco 1900, 2900, 3500, 3600, 3750, 5500 6500 Catalyst Series Switches Cisco 2248, 5500, 7000 Nexus Cisco ASA Cisco 5508 wireless controllers Cisco NCS Prime appliance F5 and Citrix load balancers Avaya S8300, S8800 servers Avaya G450 media gateway Brocade/Foundry Bigiron 8000 Acme Packet Session Border Controllers

Software:

Cisco IOS Releases 11.x 15.x, Cisco CatOS Cisco 7.x wireless LAN controller software, Cisco NX-OS Windows 2000, XP, Win7, 2000 Server, 2003 Server 2008 Server, MS Office Suite 2010, 2013, Visio, Linux, Ubuntu, CentOS HP OpenView , HP Service Manager, HP NNMi Network Node Manager Wireshark, Netscout Intermapper, Cisco NSC Prime.