Confidential

Senior Systems Analyst EDM

• Propose, design, install, and provide end user and administrative training for Westbrook and Documentum Electronic Document Management.
• Propose, design, install, and train end user and administration of enable products.
• Serve as technical consultant in pre-sale processes.
• Installation and Support of enablers and EDM solutions for AL, TN, AR, MS, and FL.
• Train Administrators and end-users on enablers and solutions.

Provide multifaceted network support including: design and installation of databases, network systems, printers, scanners, multifunctional copiers and computers technical assistance training and preventative maintenance as needed. Work with sales representatives and end-users to ensure equipment requirements are met for present and future needs. First IKON employee in market place to successfully complete Documentum training. Promoted to Senior Systems Analyst EDM and assigned as an AATM Market Place resource. Duties include support of high visibility customers, training analyst, training technicians and covering for analyst when workload requires additional personnel. Additional duties include developing enabler solution workflows, Statement of Works, and demonstrations for perspective clients. Installed database at St. Vincent Heath Systems in Little Rock, AR. Currently managing over 80,000 contracts with work flow module that notifies users when contract approvals are needed, renewal is required, and automatically routes contracts for signature. Designed and installed database for Lathrop Investments to manage client information and assist with compliance directives. Consulted with TKE Inc. Memphis, TN for database conversion of self developed Mercury project used to archive Autocad drawings. Retrieving metadata and drawings and batch importing them into Documentum ApplicationXtender. Consulted with Wal-Mart Bentonville, AR about enterprise scanning and printing solution. Developed and Installed remote scanning solution for America's Car-Mart. Included scanning of invoices and contracts on car lot, image clean up and routing to corporate office, data extraction for indexing, archival within an Web based EDM solution for retrieval, and uploading information into accounting system. Dramatically reducing employee workload, cost, and time it takes to process a check for received invoices. Member of team responsible for installing EDMS for Hilton Corporation. Project lead for implementation of Kofax and IBM CM for Tennessee Medical Foundation handling patient medical charts and auditing process.

Confidential

Enterprise Solutions Specialist

• Consult, design, and install Electronic Content Management.
• Project Manager for highly visible projects delivering leading edge technology.
• Responsible for 1.1million quota.
• Lead presentations and sales process with C-level management.

Provide Project Management and sales support including: creation of Proposal, creation of Statement of Work, scheduling of resources, system design, product recommendations, installation, Administrative training, and End User training. Coordinate IKON and client resources insuring all expectations and requirements are completed. Responsible for sign off of relevant documentation and contracts. Certified Document Imaging Architect CDIA . Certified ApplicationXtender by Documentum a division of EMC system engineer. Professional Services employee of the year 2004. eCopy Certified Systems Engineer. Achieved 100 club with a total of 289 of plan. Subject Matter Expert in Capture, Manage, Output, and Storage/Archival of electronic documents. Project Manager for Sirote Permute located in Birmingham, AL on project which included an enterprise wide RightFax solution and installation of a print center. Drafted Statement of Work for Gadsden Regional Hospital and supervised delivery of solution, which included scanning and printing throughout the hospital.

Confidential

Senior Systems Analyst Office/EDM

• Propose, design, install, and provide end user training for Westbrook document management.
• Serve as technical consultant in pre-sale processes.
• Install and troubleshoot network servers, printers, and scanners.
• Train Administrators and end-users on networked equipment.

Provide multifaceted network support including: design and installation of databases, network systems, printers, scanners and computers technical assistance training and preventative maintenance as needed. Work with sales representatives and end-users to ensure equipment requirements are met for present and future needs. First IKON employee in marketplace to successfully complete Westbrook training. Designed, implemented, and trained BAE Systems Fort Walton Beach, FL on new EDM solution to replace current proprietary solution. Including conversion of current database metadata, proprietary images to a standard TIF format, and batch import into SQL Server 2000. Designed and installed database for Foreman Perry law firm in Jackson, MS to handle 1.2 million new images a month with fully automated indexing of scanned images. Created database for Butler Snow law firm Jackson, MS enabling collaboration of documents across three 3 locations, two 2 states, and 300 end users. Each installation required custom documentation train the trainer programs, detailed project management, security models, consulting, and ongoing support.

Confidential

Field Service Manager

• Directly supervised twelve technicians.
• Trained technicians to repair and maintain high-end office equipment.
• Participated in departmental business planning.

Performed quarterly evaluations of employees, including corrective counseling as needed. Collaborated on definition of department budgetary goals. Completed Management Fundamentals course. First employee in market place to successfully complete Digital, Digital , and Digital network training. Responsible for insuring that 12 direct report employees follow company guidelines while maintaining high customer satisfaction. Interfaced directly with customers for problem resolution.

Confidential

Master Technician

• Repaired and maintained high-end office equipment.
• Master technician earned through extra training and superb fix rate.
• Noted for exemplary technical support.

Promoted to high end equipment repair team within 6 months of employment. Recognized as Field Engineer of the Month thirteen times, resulting in a Field Engineer of the Year award. Successfully completed over thirty courses covering operation, troubleshooting, repair and preventative maintenance of computers, copiers, scanners, printers, and fax machines.

Confidential

Master Radar Technician

• Conducted corrective component level maintenance.
• Completed quality assurance seminars.
• Evaluated as being an effective, reliable, and meticulous technician.
• Secret security clearance.
• Trained in maintenance of multiple radar systems.

Troubleshooting techniques rated superb, resulting in letters of recognition and performance awards. Trained in the tools and principles necessary for increasing quality, employee satisfaction, and productivity. Supervised USAF acquisition of multi-million dollar radar system. Completed Bachelor of Science and Associate degrees while on active duty.