Summary:

Career Highlights 22 years experience in the Information Technology field. 12 years experience managing I. T. Departments. I can offer valuable experience with EMC, VMware, and Cisco technologies. Several years managing Windows Servers, Exchange/mail Servers, IIS and Microsoft SQL Servers. An experienced and skilled project manager and service-oriented leader using ITIL practices. Very cost-conscience and have implemented significant cost savings on several occasions.

Confidential

Present System Administrator

• Performed Exchange Server 2010 migration
• Installed Snort IDS/IPS on pfSense firewall
• Reconfigured VMware vCenter including HA and DRS

Network Administrator

• Responsible for VMWare ESXi 5 with vMotion, HA cluster.
• EMC2 SAN VNX 5300 with MirrorView and SnapView, iSCSI network.
• Configured and management of Cisco ASA 5510.
• Maintained AVAYA running IP Office including several UC features.
• Pushed for increased mobility including tablets, phones, BYOD, and mobile apps.
• Managed Kronos Payroll system, including 6.3 upgrade.
• Built upon knowledge with SQL Server and Windows Server 2010/2012.
• Manage and maintained Exchange 2007, 2010.
• Configured Barracuda SPAM filter, Web Filter, Email Archive and Link Balancer.
• Employed a Zenith BDR-G12 with Shadow Protect.

Network Administrator Contracted through V2Soft Consulting

• Responsible for all technology.
• Exchange 2010 administrator, SQL, Microsoft CRM, Share Point.
• Resolved several DNS issues and CRM issues since I arrived.

Network Manager/Administrator

• Responsible for all technology at over 60 locations throughout the REDICO commercial real estate portfolio.
• Exchange administrator including migration to Exchange 2010.
• Lead on technical issues and endeavors, create the budget, manage all I.T. resources and set the course for REDICO's technology future.
• Manager of all firewalls, routers, switches, servers, remote access devices, and all network hardware and software.
• Responsible for system and procedural improvements and financial savings and or gains are itemized on an accompanying document.
• Managed budget, personnel, and projects.

Systems: Windows Server 2003 and Windows 2008, VMWare, Unitrends, Equal Logic, Exchange 2003/2010, Symantec Enterprise, and SQL Server. Terminal Services, MRI, PeachTree, Argos, Argus, Mitel VoIP telephony system. Cisco ASA and Watchguard firewalls, Barracuda SPAM filter and message archive and web filter. Adtran and Cisco switches.

Network Manager/Administrator 6 month contract through IBS Consulting

• Responsible for moving technology infrastructure forward for a small, growing software company.
• Analyzed organizational needs and make recommendations to improve processes and efficiencies, security and network performance.
• Exchange Server, SQL Server and Windows Server administrator.

System improvements since I arrived:

• Mitel VoIP telephony system from needs assessment to install and configuration.
• Resolved several DNS and DHCP issues.
• Installed a needed BDC on Windows Server 2008.
• Configured PoE switches for VoIP and data networks with multiple VLANs.
• Conducted a security audit of entire organization and implemented needed changes.
• Conducted workstation audits and created standard workstation images.
• Organized maintenance schedules for servers and workstations, reorganized backup procedures.
• Documented the entire network from Visio diagrams to licenses and IP spreadsheets to how to documents and policies and procedures.

Systems: Windows Server 2003 and Windows 2008 with ADS. MS Virtual Server 2007. Acronis Enterprise. SQL and Oracle databases. Several in-house and hosted client-access websites, test and development websites on IIS 6. Mitel VoIP telephony system. MS Team Foundation Server and Watchguard firewalls.

Network / I.T. Manager layoff

• Responsible for all technology including security, remote access, LAN, WAN, system design provisioning, messaging, wireless access, VPN, migration to 2008 server including VM environment, database and applications, CAD AutoCAD, AutoCAD LT, FLEXlm and desktop support.
• Managed day-to-day I.T. operations including staff.
• Exchange Server, SQL Server and Windows Server administrator.
• Successfully led several vital projects including the Las Vegas office network design and implementation, VoIP install, SAN install and migration, Cisco infrastructure, and the new corporate office relocation including cabling, telephone, audio-visual, and security systems, and data center design.
• Exchange administrator, SQL administrator, network administrator Win2003 with AD .
• Successfully led the corporation to a better-designed corporate network including the appropriate bandwidth requirements, WAN acceleration, the proper OS requirements, a more comprehensive backup strategy, and the appropriate LAN infrastructure including the use of VLANs.
• Well-documented processes and procedures.

System improvements since I arrived:

• Resolved numerous logical infrastructure issues. Upgraded much of the physical network infrastructure. Installed and configured EMC SAN as a back-end to virtual environment.
• Implemented Help desk system to improve client response times and efficiency. Deployed VPN to allow users to gain access to resources remotely.
• Streamlined workflow procedures to improve efficiency.
• Organized network documentation and procedures.
• Presented several network enhancement projects including Disaster Recovery/Business Continuity, IP telephony, WAN acceleration and WAN expansion to a non-technical audience. Included in the presentations where detailed cost-analysis.

Systems: Windows Server 2003 with ADS, Windows 2008 with hypervisor, Cisco ASA firewall, Riverbed Steelhead WAN acceleration, Barracuda SPAM firewall, Cisco Aironet 1131 wireless access points. Mitel IP telephony. Exchange Server 2003, SQL Server, and Cisco 3560 switches with multiple VLANs, Double Take and Acronis.

Network Technical Analyst / Internet Specialist

• Exchange administrator, SQL administrator, network administrator Novell 6.5 with ZenWorks Win2000/2003 with AD and Avaya phone system administrator.
• Integrally involved in new Avaya voice system design, installation and configuration.
• Represented top-level support for all Exchange, SQL, network and security issues.
• 2nd-level support for all possible user, application and desktop issues.
• All Internet/intranet projects were my responsibility.
• Project lead on Exchange Server migration, Oakland site WAN connection WAN, AD DNS project, Novell ZenWorks install and implementation, Track It helpdesk ticket system install.

Systems: Windows Server 2000 with ADS, Novell Netware 6.5, Novell ZenWorks, Watchguard firewall, Exchange Server, SQL Server, ADSL WAN , Cisco 2950 switches, and EDI.I have working knowledge of Visual Foxpro, BizTalk Server, SCO UNIX and CMHC systems.

Network Technical Analyst temporary assignment

• Responsible for servers HP , data center, switch Cisco configuration and migration, firewall NetScreen migration, DNS and DHCP, and other connectivity issues on a vast, world-wide Wide Area Network.
• Exchange Administrator, Citrix Administrator, SQL Administrator. I represented top-level support for all Exchange, Citrix, SQL, NetID, Blackberry, SNMP issues.
• 2nd-level support for all Cisco, ADS, and various VPN and WAN issues. Involved in Active Directory and Exchange Server 2003 migration.
• Project lead on Exchange Server migration, CA Unicenter Service Desk implementation, Net ID DNS and DHCP project, Blackberry Server rollout, and Insight Manager SNMP .

Systems: Windows Server 2003 with ADS, Exchange Server, SQL Server, SUSE Linux, NetID, Blackberry, Cisco network devices including the 6500 and 2950 switches, CA Unicenter, HP servers, HP SAN, Citrix XP, ADP and EDI.

I.T. Department Team Leader/Manager

• Responsible for entire network and I.T. Department: Personnel, LAN, WAN, and budget. Designed and maintained company website, personalhomecare.com and company intranet.
• Managed all Corporate Process Improvement projects. Directed HIPAA compliance and EDI. Designed, implemented, maintained, and monitored network security.
• Administered NT, Citrix, SQL, Exchange, and SMS servers. Designed, configured, monitored, and maintained Cisco router-based WAN. Set corporate policies and procedures, and directed personnel, groups and projects. Migrated NT 4.0 network to Win 2000 with AD.

Systems: NT 4.0 2000 with AD, Novell 4.12, Linux, Cisco, Frame Relay and DSL, ISDN and PPP, Netscreen 50 firewall, SQL 7.0, SMS 2.0, Exchange 5.5 2000, Citrix XP, IIS, and Proxy 2.0. Abra, Great Plains/FRx, Dynamics, ADP Payroll eTimesheet, HR Perspective, others. Healthcare applications include: Meditech, PtCT. Experienced in Project Management techniques.

Network Administrator

• Setup, administration, and support of an NT 4.0 network.
• Project manager of ISO 9000 initiative.
• Troubleshoot user software, hardware, WAN and LAN connectivity issues.
• Configured, built, and deployed desktops and servers.
• Head of software inventory and control with MS SMS and Sunbelt Domain Reporter.

System Administrator, Temporary assignment.

• Employed to design, configure, install and administrator a NT 4.0 network. The network included a corporate head-end with five satellite sites.
• Installed a patient assessment system, trained users on its use and maintenance.
• Responsible for the entire network installation, including cabling, server configuration, desktops, security, Internet access, project management and vendor relations.
• Responsible for a budget, documentation, and management of a technical staff.

Senior System Analyst

• Installed networked PCs and peripherals.
• As part of the Application Development Group, I created end-user database applications with SQL, Access/VBA, Paradox and Dbase IV, and SPSS Statistical software.
• Became I.S. liaison to the Geriatrics Department-an Oakwood Center of Excellence.
• Managed the Benchmarking Initiative Process for Critical Pathways.
• Designed our intranet, worked on mainframe system integration, and networked remote sites.

Technologies LAN/WAN, network security, TCP/IP, DNS, DHCP, Citrix, VMware, EqualLogic and EMC SAN, Cisco devices, VPN, Riverbed, Terminal Services, Frame Relay, ISDN, xDSL, and MPLS. Cisco ASA, PIX, Watchguard and Sonic firewalls, IDS, PBX/Executone and IP telephony systems, wireless, HP and DELL server hardware.

Operating Systems Windows XP and 7, Exchange Server 2003/2010, Windows Server 2003 and 2008 w/AD, VMware ESX Server, Riverbed RiOS, Linux, Solaris, Cisco IOS 11.x 12.x..

Software Office 2010/2007, Exchange 2010/2007, SQL 2005, Riverbed, EMC, VMware, Secure Copy, various protocol analyzers, MS Project Enterprise, Citrix, Trend Micro, various help desk and backup packages, and many others.

Languages Visual Basic, VBA, Power Shell, SQL, C , XML, JAVA, PERL, CGI.

Hardware Cisco 800-, 1700-, 2500-, and 2600-series routers. Cisco ASA w/ CSC, Cisco Aironet WAP, Cisco Catalyst 2900, 3560 and 5000 switches. Riverbed Steelhead devices, Barracuda spam and web filters. Several HP DELL server configurations. Mitel 3300 and Avaya IP Office VoIP systems. Various firewall manufacturers.

I am: Well organized, broad in technical ability, dedicated and hard-working, support-oriented, self motivated, easy to work with, fiscally responsible and a good leader of projects and people.

Recent Accomplishments

Financial

• Saved the organization over 9,000 per month on telecom expenses. The entire telecom infrastructure was audited we switched vendors and dropped unnecessary services.
• Cut the cell phone bill from approximately 82 per phone to 63 per phone.
• Cut the expense of outside support vendors by 41,000 the first year, 67,000 the second year.

System

• Recently reconfigured entire VMWare 5.0 EMC VNX infrastructure to improve performance.
• Performed Flare updates on EMC ver. 05.032.000.5.006
• Moved Mirror View ports to different subnet on iSCSI network
• Migrated VMs to different hosts to achieve a better balance of resources
• Reconfigured EMC array
• Added disk array to create a thick-provisioned pool
• Moved thin LUNs to this new storage pool
• Freed much wasted space dedicated to several small, inefficient LUNs
• Configured the LUNs to be properly mirrored to a DR array
• Installed VMWare to build in system redundancy of critical services.
• Purchased and installed enterprise anti-virus software.
• Properly configured remote firewalls for VPN and security improvements.
• Installed a Help Desk system to organize user requests, organize inventory and schedule recurring tasks.
• Fully documented the entire network, including network maps and drawings making the system much easier to manage and troubleshoot.
• Set the framework for a concise, easily understood, and reasonable Disaster Recovery plan.

Procedural

• Created procedures titled New Users, Departing Users, IT Purchases and Hardware Upgrades. All made the department more efficient and effective and made the users more productive too.
• Found a better way to archive mail messages, as it now is easier to find old messages and cuts the time significantly.
• Implemented workstation audits that have led to more efficient workstations.
• I've moved the company to a much more mobile posture. We are now more productive and effective.
• Streamlined workflow procedures to improve efficiency. Organized network documentation and procedures.
• Streamlined the entire hardware request and purchase process, cutting down on mistakes and having better control over inventory and budget.
• Created a detailed 3-year plan for all organizational technology needs.