Professional Summary:

• Thirteen years of technical serviceswith over 7 years of HANDS ON managementskills.
• Experience in handling multiples of computer products and services.
• Special talent in analyzing situation and resolving problems.
• Works well in a high pressure, dynamic and fast-paced environment.

Software Skills:

Cisco Routers, firewalls, and switches. Cisco call manager, Fax press, Magnet Mail, system, Citrix Management, configuration and installation. Solomon 7, Data store installation and configuration. Crystal's reports, Pay flow pro, IMis install and configure. Share point 2003 and 2007, exchange 2003 and 2007, Cisco ASA, Check point firewall, SQL Server 2000 and 2005, 2008 installing and configuration. IIS v5 and 6, cold fusion 7.1 mx , 6.1, Avectra net form version 1, 2 install and configuration. VM ware GSX , ESX and ESXi, CRM 3 install and configuration. Office 97, 2000, 2003 and 2003R2, 2007, File maker pro, Windows 95/98/NT/ME/XP/2000, 2003, 2008, Windows 7, Backup exec 8,8.5, 9.1 10B, 11D, 12 D, Black Berry, LAN/WAN IP Management, DOS, TCP/IP, DNS and WINS in a complex networking environment. POS administration.

Confidential

PROLient generation 12345, San Storage System, Blade server, HP storage systems, Main Board, IDE, Nick card, Modem, Switches, Routers, Patch Panels, Hubs, CPU Chips, Memory, CD ROMs, Floppy Drives, DSUs, Cat5 cables, Server Chasy, Computer Chasy, Emulation boards, Networks Concentrators, Ethernet switches and LANs card, Frame Relay Internet Server Cabling, HP Super DLT Tape drive system, Net Visa, Radware, Nokia, Fiber Channel Cards.

• EMC Clariion 300 series over Fiber Chanel Mac Data switches.
• Storage Flex 3945N series over Fiber Chanel Brocade switches.
• Exchange Server 2010 and 2007, Windows Server 2008R2, 2003, SharePoint, SQL Server 2005, 2008, ISA, Blackberry Enterprise Server, GoodLink Server, Active Directory, IIS, EMC SAN, Cisco Network Load Balancing, Cisco switching,
• Clustering load balancing of Windows Servers
• Blackberry Enterprise Server, ISA, SQL, SharePoint, VMWare

Employment History

System Engineer Manager

• Responsible for over 1000 client and 250,000 Nodes
• Responsible for issues reported by the Alert Desk i.e. firewall, routers, switches. Servers, software and mobile devices
• Responsible for over 100,000 hosted exchange clients both shared and dedicated.
• As a NOC 3 I am responsible for responsible for Critical Network, Cisco Firewall and Software issues.
• Responsible for fixing issues i.e. Network Escalations, including VM, ISP, Mail, Site to Site Outages.
• Assisted in the design of our large scale Vass environment VMware Hosted Implementation
• Responsible for Assisting in Issue's from all offices across the USA with over 30 different Locations Training NOC 1's, Mentoring NOC 2's, and Assisting Customer Engineers CE's
• Responsible for Exchange Server 2007/2010/2013 infrastructures one of the Largest in the World.
• Managing Active Directory
• Supporting mission-critical applications in a business environment.

Director of IT

• Manages a 17 persons department.
• Manage all aspect of the IT Department Maintains security solutions, including firewall, anti-virus, and intrusion detection systems.
• Budgeting and Project Prioritizing
• Extensive network Infrastructure, integration and Data architecture.
• Extensive VMware enterprise vSphere 4, Microsoft 2008 R2 Server.
• Managing, setup and configuring hardware and HP Server.
• Expertly and proficiently working with Cisco technologies. i.e., routers firewall and switches.
• Managing over 40 servers.
• Building and maintaining the servers and workstations within the development domain.
• Active Directory auditing and monitoring. Working with protocols such as: LAN/WAN IP, TCP/IP, DNS, DHCP, WINS, IPC, and RPC.
• Maintains all network hardware and equipment, including routers, switches, hubs, and UPS's.
• Monitors and tests network performance and provides network traffic statistics and reports when requested.
• Performs on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions.
• Supports development and implementation of networking projects and new technology installations.

System Engineer Manager

• Managed 10 employees.
• Provided training and implementation support as a Tier-3 support provider to the IT help desk. In-depth knowledge in Active Directory, DNS, DHCP, and IP networking.
• Cisco routers, switches firewalls to implement maintain network hardware connectivity devices. Over 5 years experience installing supporting an enterprise network and a strong working knowledge of SNA networks, TCP/IP, Windows servers and back office products, Windows clients, connections, wiring cabling.
• Worked with 300 employees both here and abroad, along with clients. Maintaining and managing 200 servers.
• Installed, configure, manage and support connection to IMAS, Crystal, E series, Word, Excel, Access and I Web.
• Maintained responsibility for the development, and oversight of day-to-day maintenance of the system.
• Provided recommendations for continued system support, interact with outside agencies for the resolution of system issues, and work with network security to implement security policies and directives.
• Supported of Microsoft Server 2003 server, and windows 2003R2.
• Provided system software evaluation, testing and implementation.
• Maintained systems reliability and oversee backup and disaster recovery activities.
• Managed the IT Help Desk Support process and acting as a mentor to the staff.
• Performed System Configuration, software installation and upgrades of Windows 2000, 2003 and Linux web servers and database servers
• Responded to customer requests for loads and system customizations specific to ST7, Sum Total's flagship product.
• Configured Ethernet networks to include routers and switches. Worked with Cisco 2000, 3550, 6500, 7000, and 12000 series routers and switches. Data protocol required OSPF, BGP, Spanning Tee, HSRP, IP Ethernet 10/100 and Gig and VLAN's and experience with VOIP H3.2 and SIP protocol . Pluses: Having experience in Cable Modem Termination Systems to include knowledge on RF technology a plus. knowledge in SONET, Information Security, access list, firewalls, Linux, Unix, and Web page development to include LAN and WAN networks to include ATM and Frame Relay
• Experience installing and troubleshooting Microsoft Server 2003 and Exchange 2000/2003.
• responsible for day-to-day maintenance of the corporate network, including LAN/WAN connectivity, Active Directory, Exchange, SharePoint, and other Microsoft technologies. Had help desk personnel who provides project support to senior IT person.
• Plays the lead role in the design and deployment of Approva's SharePoint 2007 environment. Built and support custom applications tied to Microsoft SharePoint and other web technologies. Produce visual and textual documents utilizing Microsoft Word, Excel, PowerPoint, and Visio programs.
• Extensive knowledge of servers, hubs, routers, switches, core functionality, patch panels, load balancers, Firewalls, VPNs, and other communications based devices
• UNIX knowledge FreeBSD/Linux , Windows knowledge, hosting related software Bind, Apache, IIS, Qmail, Sendmail , IOS, CatOS, Alteon load balancers, VTP, STP, OSPF, BGP, and PC i386 hardware RAID, building systems . IP networks, VLAN/IP, Load, Firewall, Cisco, IOS, CatOS, Alteon load balancers, VTP, STP, OSPF, BGP, PC i386, Unix FreeBSD/Linux , Windows. Live chat via go to assist , and phone support and addressing any higher level requests from VIP clients that require a higher level of expertise.
• Extensive experience with Network/Security Design/Support routers/switches .