• Over 22 years' experience in full life-cycle development and over 9 years' experience as a senior information technology manager, specifically in the design, development and maintenance of corporate IT, Database development and Telecom environments.
• Experienced in developing for multiple environments, including Windows, Apple and UNIX. In depth knowledge of administering Windows and UNIX servers.
• A strong ability with communication skills with people at all levels and accustomed to managing, training, and motivating teams of employees.
• Proven professional in planning, scheduling, and coordinating, experienced as a supervisor in stressful and time-critical environments, and has a proven record of flexibility and adaptability to any assignment or position.
• Heavily experienced in developing and managing IT project using PMI methodologies.
• Seasoned in working in industries where regulatory and internal business management practices are used such as, Six Sigma and ISO9000.

• Hardware Experience: Workstations, Servers IBM, Dell, HP Routers and Switches Cisco, 3COM, Netgear IBM Blade Server, NetApp SAN and NAS storage solutions, WORM storage
• Software/Programming Languages Experience: HTML, XHTML, XML, PERL, PHP, Flash, UNIX, DB2, MS SQL 2005/2008, MySQL, C , .Net, Informix, Informix 4GL
• Database Experience: MS SQL 2005/2008, Informix, Mysql
• Software Experience: MS Exchange 2003/2010, MS SharePoint 2008, Symantec Enterprise Vault, Citrix XenApp Server, Citrix Presentation, MS SQL 2005 , VMware, HyperV, VMotion, SnapManager, SnapSync, Symantec Enterprise Backup, Symantec Enterprise AV, MS Server 2008 R2, SAP Business Intelligence and Crystal Reports 2011 and Xi
• Operating Systems Experience: Windows 3.1 through Windows 7, Windows Server through 2008 R2, Apple OS X , Sun Solaris, BSD Unix, Ubuntu, Linux various
• Networking/Communications Experience: WAN/LAN, IVR, VRU, T1/E1, DS3, VPN, Cisco Call Manager, Cisco Voice Gateway, Cisco Meetingplace, Cisco IPCCx, Cisco ASA, PRI/BRI, SS7 Signaling, ACD call center technology, Dialogic, NMS, Nortel, NACT, VSAT, Fiber Channel, extensive Telephony experience

Systems Administration

• WellStar Health System is the largest healthcare system in the suburbs of Atlanta, serving more than 1 million patients a year. Wellstar is the leading not-for-profit system, with state-of-the-art medical technology, and a world-class employee family that make WellStar a leader in premium non-profit healthcare.
• Developed strategic technology road-map for the department to include support architectures, standards and governance.
• Oversee the day to day support of over 1700 servers including managing the oversight on patching, backup and inventory.
• Developed and managed internal IT audit controls, resulting in better security policies and positive external audit reports.
• Lead solution strategy to reduce the number of nightly failed backups, which increased to over a 90 success rate.
• Working directly with Senior Level Executives to develop tighter fiscal accountability.
• Reduced new server implementation times from 3 weeks to 48 hours hot schedule.
• Establishing support and project operating procedures.
• Worked with compliance department to establish and maintain appropriate security and audit methodologies.
• Created reporting matrix on help desk and server farm monitoring resulting in a daily baseline for threshold monitoring.
• Created support structure for 3 go live Epic implementations completed . Operationalizing EPIC support model.
• Established IT audit protocols and procedures to ensure regulatory compliance and internal audit controls.
• Developed IT employee contracts for independent contractors for staff augmentation and staff retention contracts to address training needs.
• Acted as primary contact for IT vendor escalations. In addition to acting as primary contact for strategic initiatives.
• Communicated with Senior Management on strategic IT initiatives and contract commitments.
• Developed and maintained fiscal controls to assist in maintaining vendor implementation costs.

Confidential

Strategic Technology Consultant

• Clients included, but not limited to: Mattel, Recall, University of Nebraska Medical Center.
• Worked in the capacity as IT Program Manager developing and executing technology solutions into enterprise environments.
• Developed strategic technology roadmap for the firm to include architectures, standards and governance.
• Developed and managed internal IT audit controls, resulting in better security policies and positive external audit reports.
• Worked directly with Senior Level Executives to develop client SLA's based on services available to external clients.
• Established an IT asset life cycle standard to ensure a stepped approach to IT asset management
• Authored several SLA, RFP/RFQ and ROI analysis.
• Worked with legal and compliance departments to establish and maintain contract standards to develop a corporate requirement for terms and conditions.
• Established IT audit protocols and procedures to ensure regulatory compliance and internal audit controls.
• Developed with legal and HR department's standard IT employee contracts for independent contractors for staff augmentation and staff retention contracts to address training needs.
• Acted as primary contact for IT vendor escalations. In addition to acting as primary contact for strategic initiatives.
• Communicated with Senior Management and Board of Directors on strategic IT initiatives and contract commitments.
• Developed and maintained fiscal controls to assist in maintaining vendor implementation costs.

Confidential VP of Technology

• Legent Clearing is a custom fit clearing solution for broker dealers in the financial services industry. As CTO for Legent Clearing, I was primarily responsible for providing the technical resources for the firm to meet day-to-day operations, managing the IT budget, regulatory compliance and business continuity planning. Additionally, I was the solely responsible for the design and implementation of all technology infrastructure and telecommunications infrastructure.
• Developed strategic technology roadmap for the firm to include architectures, standards and governance.
• Developed and managed internal IT audit controls, resulting in better security polices, positive external audit reports.
• Worked directly with Senior Level Executives to develop client SLA's based on services available to external clients.
• Developed all areas of corporate IT/telecom operations, including wide area network, local area networks, call centers, field service, support, back-office accounting systems and complete technology integration into the business process for corporate location and remote locations.
• Hire and staff for three departments, with each department head becoming a direct report.
• Internal IS, including SAN/WAN/LAN and Logistics
• Customer Support / Field Service / Citrix Solutions
• Data Processing Database team
• Designed and coauthored corporate Disaster Recovery procedures in addition to, coauthoring firm's BCP Business Continuity Plan to meet regulatory requirements.
• Capacity planning and performance for enterprise level infrastructure.
• Managed technical vendor relationships, including budgetary constraints.
• Work flow automation design for the reduction of manual processes.
• Assessed IT infrastructure needs/gaps, designed and managed IT projects using PMI methodologies.
• Designed and implemented new technology solutions to include site independence infrastructure model, data warehousing and data delivery.
• Experienced in interfacing with client advising on enterprise IT solutions and procedures to meet regulatory guidelines i.e. FINRA/SEC/FTC.
• Developed internal team building practices and philosophies to reduce turnover and enhance technical communication and innovation.

Confidential

Director of Information Technology

• Pacesetter is an established company with a 40-year history of providing high quality home improvement products to the American homeowner. As the Director of IT, I was responsible for the day-to-day operations for over 1500 users on both the LAN and WAN. As well as, all telecommunication needs for the company, from contract negotiation to implementation. In addition, I was a main contributor to the overall technical direction of the company using existing infrastructure to accomplish corporate goals in a timely and financially efficient manner.
• Performed bill analysis on all facility, telecom and IT bills responsible for saving the company in excess of 750, 000 per year.
• Developed all areas of corporate IT/telecom operations, including wide area network, local area networks, call centers, field service, support, back-office accounting systems and complete technology integration into the business process for corporate location and 52 remote locations.
• Supported and developed 13 call centers distributed across the nation using SER call center equipment.
• Negotiated million dollar contracts with our telecom vendors, as well as negotiated the delivery and turn-up of required connectivity in each remote location.

Confidential

Sr. Project Manager

• Glenayre Electronics is an established company with a history of providing high quality voicemail, IVR, and unified messaging solutions for Cellular carriers. I was responsible for the infrastructure design, budget and implementation of multi-million dollar enhanced service solutions. Worked intimately with major cellular providers Alltel, US cellular, T-Mobile and Nextel.
• Responsible for designing and integrating an enhanced service solution within pre-existing switch network, using Glenayre designed technology.
• Responsible for setting timelines and budgets for the delivery and turn-up of required connectivity in each remote customer location.

Confidential

Project Manager/Technical

• Onsite Project Managed the consolidation of 20 call centers in to 5 for BellSouth.
• Managed PC refresh project for Northwestern Insurance, of over 300 workstations.
• Lead Project management team in field implementation of automated lab results system for Quest Labs.
• Was selected to Project manage the PC refresh project for Memphis memorial hospital, a project that included a refresh/migration of over 1500 workstations.

Confidential

Sr. Manager of Technical Services

• Global Telelink Services, Inc. was a start-up company with a corporate charter of providing leading edge technology for a wide range of clients in the CLEC/VOIP Voice over IP arena. I was involved in developing a nationwide CLEC with a VOIP international long distance network with complete back office infrastructure, customer fulfillment, customer support and more. The goal was to install and operate a nationwide CLEC and provide international long distance through a VOIP network to the Hispanic market.
• Functionally the Director of Technical Services, answering to the SVP of Operations.
• Develop all areas of corporate operations, including VOIP network, internal and external networks, field service, support, back-office accounting systems and complete technology integration into the business process.
• Hire and staff for three departments, with each department head becoming a direct report.
• Internal IS, including WAN/LAN and Logistics
• Software Development
• Customer Support / Field Service
• Supported and designed 4 call centers using Noble Systems hardware.
• Responsible for designing a NOCC to monitor our entire VOIP network and implementation of a trouble tracking software package called Remedy.
• Negotiate contracts with our Co-location vendors, as well as negotiating the delivery and turn-up of required connectivity in each remote location.
• In charge of the Vendor relationships and contract negotiations pertaining to the Back Office and IT operations.
• Major contributor to re-engineering the back office processes by working directly with senior management with new ideas and new work flows.
• Managed development team to resolve existing issues and create new solutions for support on our VOIP platform.
• Functionally serve as technical Project Manager for new and current development projects. Including working directly with BellSouth regarding technical issues with the company's interconnect agreement.
• Received the companies first Executive Recognition Award, which was awarded to the employee that goes above and beyond the call of duty on a daily basis.

Confidential

Manager of Technical Services

• Intellivoice was a worldwide leader in Voice Recognition technology for the cellular market, providing Voice Activated Dialing VAD in three countries.
• Responsible for the network/system design and implementation of our products in our customer's networks.
• Served as the technical Project Manager for our customer base including management of sensitive upgrades, planning and production of customization requests and daily relationship building.
• Responsible for all Y2K upgrades projects including software and customer database.
• I created detailed troubleshooting guides for newly hired technicians to assist in lowering the learning curve for our products.
• Supervised the Customer Response Center, which provided Second and Third level support. This included overseeing and performing quality assurance of work performed by our technicians both in the field and with trouble calls.
• Performed site surveys in a Telecom switch environment.
• Implemented the first Inventory Control procedures in the company's history, resulting in accurate tracking of over 1 million of inventory.
• Assisted switch technicians in high level troubleshooting of T-1 and SS7 links, in a MTSO and/or CO environment.
• Advanced troubleshooting on Summa 4 and Excel switches.
• Recruited and interviewed staff for various key positions.
• Received Quarterly Peer Recognition award four times.
• Member of the Presidential Circle, a leadership group that works closely with the COO and President to improve company processes.

Confidential

Senior Systems Analyst

• Caldwell-Spartin is the largest provider of front/back office software solutions for temporary staffing companies in the United States. The company markets, manufactures and installs a complete line of multiple VAX/VMS, UNIX and NT back office servers and terminals.

Confidential

Technical Manager

• Future Tech Systems provided Management Consulting Services to a variety of businesses in the area of IT development and LAN/WAN solutions. We consulted organizations throughout the entire process associated with addressing information technology goals.