Duties:

• Served as escalated support and engineering for large customers as it pertains to : Windows Server 2003, 2008, 2012 , Windows Exchange 2007, 2010, 2013 , MS SQL 2008, 2012 , VMWare ESX 5.3, and Sharepoint 2012.
• Acted as an Exchange 2010 advanced engineer. Taking escalated issues when needed.
• Worked with MS Lync configuring the topology when needed for customers and working with Federation of companies to companies in question.
• Performed all routine maintenance and administration for customer systems included: patching, upgrades, back up/recovery
• Investigate and resolve escalated issues. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment.
• Worked with VB Scripts to manage task and to make them automated such as daily Windows Backups
• Perform health checks in client environment on an annual basis, discovering potential improvements as well as possible opportunities for additional services.
• Through continuous review, ensures all open incidents for assigned clients are being worked to resolution escalates any aged issues to management as needed.
• Assist in development and delivery of project / OAI activity in client environments as delegated by Senior Engineers and / or Management.
• Maintains technical overview of client environment. This includes but is not limited to routine conference calls and incident / problem tracking, and ensuring junior engineers maintain delegated tasks in kind. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the Environment.
• Act as SME for escalated issues and questions from NOC and Ops team Members.
• Managed Microsoft SQL Server 2008 R2/ Microsoft SQL Server 2012 databases.
• Set maintenance of Transaction logs to keep drives from filling
• Adherence and reporting on Customer Service Level Agreements SLA and Customer Covenants
• Primary driver for development and delivery of project / OAI activity in client environments, ensuring resourcing and product management needs are met via delegation and guidance of peers, other Operations Engineers and NOC Functions as the highest level point of contact in receiving client requests for resolution. Takes ownership of call and employs established automated and manual processes to ensure a complete, expedient and high quality resolution to client service requests
• Perform monthly reporting for each assigned client.
• Provides technical and procedural support to NOC and OPS team members via request or by initiating consultation in high volume situations. Research and documentation on major incidents and problems, developing complete documentation on impact and root cause of issues On call 24/7

Duties:

• Account Manager for various commercial accounts supported by IBM for Blackberry users.
• Oversaw a team of 20 plus team members that were responsible for resolving all tickets that come in different ticketing systems.
• Managed team members that were responsible for accounts that exceed 25,000 users.
• Managed team members that preformed Remote work/change into servers and maintained overall health checks.
• Managed Microsoft SQL 2007 databases and Oracle Databases.
• Supported a group of IBM employees and subcontractors which duties include cost case development, fiscal planning, human resource management, and skill development.
• This team is responsible for responding to SEV1 and SEV2 incidents acting as an escalation resource and perform steady state system maintenance such as APAR management scheduled changes, scheduled reboots and incidental ticket SEV 3 clean up.
• Was familiar with many different problem and change systems in addition to meeting strict SLA requirements with financial penalties.
• On Call 24/7 managed NOC cases as they arose and closed the cases accordingly.

Network Administrator

Duties:

• Manage employees in the department EDI, SAP Programmer, VB Programmer
• Report to the VP of the company on budget issues, overall performance of the Department.
• Purchase all IT equipment for the company
• Maintain a network base of 700 workstations running Windows 7 and Windows XP and 350 Windows Servers running Windows 2003 and Windows 2008 Enterprise.
• Server support for SAN operations backup and recovery of the SAN equipment replacement on the EMC Clariion SAN.
• Managed Cisco Switches and Firewalls.
• Edited text scripts that are uploaded to the Switches based on Local network design.
• Backup and recovery operations using Symantec Netapp
• Maintain Avaya Phone system of 400 users.
• Maintain Blackberry Server and over 150 lines of service
• Monitor email and spam issues
• Maintain fleet of around 100 network printers and copiers
• Managed all Microsoft SQL 2005 Databases

Duties:

Maintain a computer base of 300 computers running Windows XP,Webpage design, Build computers, Install/Maintain multi user phone systems, Maintain servers, Install/Maintain various software, troubleshoot computer problems, setup networks for 13 offices. Networked all offices together, maintain all e-mail accounts for employees. Install/Maintain/Maintain exchange e-mail server. I Install and maintain wireless networks and security. I install and maintain security cameras at each location. Maintenance of network printers and any other job duty which arises.

Duties:

• Troubleshoot and maintain Faculty, staff students on the local Novell network aprox.5, 000 students Approximately 2,500 faculty and staff machines
• Work at the University computing center help Desk.
• Solve most of the computer network related problems on campus.
• Managed 10 20 student technicians on a daily basis to ensure all procedures were followed correctly.
• Managed Microsoft SQL 2000 front end Databases and Microsoft Access Databases
• Ensured all student Techs schedules were correct and accurate. Handled all student techs issues and escalated to management issues I was unable to handle.
• Scheduled projects for student techs and coordinated between students and techs.

Duties: Built and repaired computers. Made appraisals on Pc's for pawn Shop

Troubleshoot customer's computers. I maintained the pawn shops network of machines.

Non IT related positions:

Duties: Drove OTR in 48 states. I Kept records of shipments, In addition, I was a dispatcher within the company during management transition. I scheduled appointments for deliveries as well as managing approximately 30 drivers with load information and other duties as assigned.

Duties: Operated Forklift and helped in the production of making fiberglass product

Software Experience:

Microsoft 3.1, 95, 98, ME, 2000, XP, Windows 2003 server, Windows 2008 server, Windows Vista, Microsoft Office 2003, 2007, 2010, 2012, Microsoft Exchange 2007, 2010,2013 Microsoft Microsoft SQL Server 2008R2, Microsoft SQL Server 2012, Microsoft SQL Server 2000 Active Directory, VMWare vSphere ESXi Server 5.5, VMWare Workstation, Symantec Enterprise Vault 9, Symantec Enterprise Vault 10, Microsoft PowerShell 3.0, MS Visual Studio 2003, 2005, 2008,2012, Microsoft Lync, MS Visual C Microsoft Visual Basic, Java, Novell client, Linux. SAP, Numera Trackit helpdesk Software various virus protection software's such as McAfee, Norton, and Avast, MailMarshall, Webmarshall, Solid Works, Autocad, EinBau, Cisco software, Avaya site administration. PBX, Remote control tools such as VNC, Desktop Authority. Imaging software such as Acronis, Norton Back-up and Acronis Enterprise Server, Lotus Notes, Lotus Domino, Blackberry Manager 4.1,- 4.2,- 5.0, - 10, Boxtone. Oracle, Ironport, Microsoft Forefront TMG Maximo, Impact, Good Technology, Netapp, EMC, Ironport, Proof Point.