Systems Consultant Resume Profile

SUMMARY

Experienced Desktop Support Engineer with 10 years work experience strengths include excellent customer support soft skills, proven process improvement abilities for cost and time savings and Junior to Mid Level Active Directory Administration.

CERTIFICATIONS

CompTIA A - Hardware/OS
HP Certified Desktop/Laptop/Warranty Services
IBM Certified Desktop/Laptop/Warranty Services
Microsoft Certified Professional NT Workstation

TECHNICAL PROFICIENCY SERVER OS

Windows 2008 Server, Exchange 2010
DESKTOP OS
Windows XP and Windows 7

E-MAIL SYSTEMS:

Outlook 2010/2013, Lotus Notes 4.6/5/6.5

SOFTWARE:

Microsoft Office Suites 2010/2013
Avaya/CMS R14
LANDesk
Altiris
ZenWorks
Remedy
Symantec Anti-Virus
Trend Anti-Virus
McAfee Anti-virus
VSphere
Blackberry
iPhone
AS400 Client
Oracle Client
SAP 7.2
Crystal Reports
Exceed/ BiQuery
EasySync/Intellisync
AutoCAD 2000/R14
NetAPP

HARDWARE:

DELL Desktop/Laptop, HP Desktop/Laptop/Printers, IBM Desktop/Laptop

WORK EXPERIENCE

Confidential

Systems Consultant

Daily and on call support of all end user computing, networking and telephony needs.
JR. Level AD Administration and Exchange Administration
ShoreTel Administration
xWall Administration
Support for remote clients utilizing Cisco VPN and Citrix XenAPP.
Utilizing Microsoft Deployment Toolkit Imagex, Dism , reduced the number of PC images to one image used for all devices.
Support of insurance industry specific software suites

Skills Utilized: Windows 7, Microsoft 2010/2013 Office Suite, Outlook 2010/2013, CISCO VPN, Symantec, Exchange 2010, Server 2008/2012, VSphere, NetAPP

Systems Consultant

DESKTOP SUPPORT II

XP to Windows 7 Migration planning, scheduling, implementation of field personnel.
Troubleshooting of legacy applications for Windows 7 compatibility
Lotus Notes to Outlook Conversion of remote users.
Remote support of field sales and service personnel.
Manual Detection and Removal of viruses and malware.
Day to day desktop support and ticket queue management.

Skills Utilized: Windows 7, Windows XP, Microsoft 2010 Office Suite, Outlook 2010, Lotus Notes 7, Juniper SSL VPN, SAP 7.2, McAfee, Symantec, Kaspersky, Dameware, UltraVNC, MS Virtual PC/XP Mode, BitLocker Encryption, ZenWorks.

Responsible for Active Directory User and File administration.
Responsible for CMS/Avaya User and Queue administration.
LANDesk and Active Directory reporting.
Daily desktop support to 150 end users in a Windows XP, Windows 7, Outlook 2010 and Office 2010 environment.
Instrumental in the reorganization of shared drive from 150 directories to 15.
Worked closely with Director of I.T to analyze and secure shared drive
Created SharePoint form to track new employee onboarding.

Skills Utilized: Windows XP/7/Server 2003/2008, Office 2010, Outlook 2010, Avaya CMS, SharePoint, LAN Desk , Symantec Anti-virus/Ghost, CiscoVPN, PointSec Encryption, Blackberry, iPhone, VMWare.

Interim Team Lead

Worked as a liaison between off site corporate management to manage all aspects of Desktop Support.
Identified an issue with support in an upcoming site move.
Supported and trained first level technicians in to a second level tier.

Desktop Support

Built, customized and deployed desktops and laptops to end users.
Level III support when required.
Trained approximately 200 users in the use of a new WiFi/VPN software suite.

Skills Utilized: Windows XP, Office 2003, Outlook, Symantec Ghost, McAfee, Hyena, iPass, Remedy

DESKTOP SUPPORT II

Provide desktop support on a daily basis to 600 clients.
Streamlined the process of rolling out new PCs for proven cost and time savings.
Implemented a 'Loaner Laptop' system to minimize client downtime.
Instrumental in the setup and startup of a satellite site in Irvine, CA
Creation of systems to install base software, D.O.D data destruction and turn around of 'Loaner Laptop'.

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