PROFILE An accomplished professional able to perform effectively where detail and time considerations are essential. Over 15 years of experience supporting computer information systems on many platforms and managing large LAN/WAN environments. A strong communicator with excellent interpersonal skills, able to interface with different technical disciplines and present technical information for comprehension on many different levels.

Work Summary

Confidential

Manager

• Lead the IT Operational Technology team supporting Network, Security, and IT Systems for gas and electric SCADA ICS environments
• Act as a lead resource for architecting network and information security solutions for UIL create efficiencies and reliability while increasing the company's overall security posture
• Manage the operational processes, procedures, activities that support information security
• Ensure compliance with NERC CIP requirements for all critical Network, Security, and IT infrastructure managed by the company Work with internal, external, state and federal auditors to demonstrate enterprise security posture and compliance for regulatory requirements
• Manage projects to ensure that the requirements of scope, schedule and satisfaction are met
• Design and support LAN/WAN infrastructure for all field systems used by UIL's electric and gas business units 3 electric control centers/30 electrical substations connected via private fiber SONET ring 3 gas control centers/400 gas gate and pipeline telemetry stations connected via carrier provided MPLS and cellular VPN
• Design, implement, and support monitoring and automation systems for fault detection, SLA performance tracking, and compliance reporting
• Support other technical areas Electric Protection Control Engineering, Electric/Gas SCADA Engineering, Field Test Department, Corporate to implement new solutions and troubleshoot issues with existing services

Notable Accomplishments:

• Implemented reporting and management tools to automate compliance reporting tasks
• Built custom operational and security dashboards to provide individual business units with simplified views into system events relevant to their systems
• Designed and implemented secure network monitoring fabric solution to improve network visibility and enhance the value of existing monitoring tools
• Lead design and implementation of new EMS network used to manage UIL's electric transmission and distribution operations
• Lead the design and implementation of secure network connectivity to support gas field sites, including 400 pipeline telemetry sites connected via cellular VPN and 40 gate station sites connected via MPLS
• Worked with the Department of Homeland Security to solidify the security architecture of UIL's corporate, gas SCADA, and electric SCADA environments
• Implemented DNS firewall and advanced malware detection solutions for corporate enterprise networks

Confidential

Lead Network Analyst

• Design and support LAN/WAN infrastructure for 5 data centers / 480 branch locations and over 4000 users across the US Cisco routers switches Juniper firewalls F5 load balancers Infoblox DNS/DHCP Bluecoat web proxy servers Juniper SA / Citrix Netscaler remote access VPN Cisco UCS / Nexus 1000v server virtualization Aruba wireless
• Manage internet connectivity to multiple Internet Service Providers ATT, Verizon, Lightpath
• Support Cisco VoIP telephony features on branch office routers and WAN links CUCM, SRST, QoS
• Implement and support monitoring and automation systems for fault detection, SLA performance tracking, and compliance reporting HP Openview What's Up Gold Solarwinds Orion Network Instruments HP Network Automation create automated solutions for routine support and large deployment tasks
• Develop, maintain, and enforce security configuration requirements for all network devices Work with internal and external auditors to demonstrate enterprise security posture and compliance for regulatory requirements
• Support DR and BCP efforts for data center and application tests performed routinely throughout the year
• Work closely with other technical areas Windows NT support, Unix support, Database Administration, Application Development/Management, Technology Risk Management, Incident Management to implement new solutions and troubleshoot issues with existing services
• Perform comprehensive network/client-server application performance analysis and troubleshooting using network protocol analyzers

Notable Accomplishments:

• Created virtual enterprise network model using GNS3 to test complex WAN changes before introducing them into the production network environment
• Redesigned multiprotocol routing environment EIGRP, BGP / frame-relay to MPLS to improve reliability and performance over WAN and high-speed datacenter links
• Integrated networks for 5 datacenters and over 250 branch offices from acquired companies Chittenden Corporation, Financial Federal Inc., River Bank, Butler Bank, Danvers Bank
• Implemented remote access solutions Juniper Secure Access Citrix Netscaler to support mobile workforce using PCs, Macs, and mobile devices iPhone, iPad, Android, etc. users
• Designed and implemented secure network monitoring fabric solution to improve network visibility and enhance the value of existing monitoring tools
• Implemented automated change management and security configuration baseline reporting processes for network devices using Opsware NAS / Cisco Network Compliance Manager / HP Network Automation

Confidential

Senior Network Engineer

• Support all components of corporate LAN/WAN infrastructure cabling, switches, routers, point-to-point, frame-relay, MPLS, ISDN, modem pool, VPN concentrators for 15 locations along the US east coast
• Manage external network connectivity to multiple ISPs and business partners
• Implement and support enterprise call center and CTI solutions Nortel Symposium, Aspect IVR, Genesys Customer Interaction Suite, Verint Ultra Quality Management Suite
• Work closely with other technical areas Windows NT support, Unix support, Database Administration, Application Development/Management, Corporate Security, Project Management Office to implement new solutions and troubleshoot existing services
• Support DR and BCP efforts for data center and application tests performed routinely throughout the year

Notable Accomplishments:

• Successfully integrated SDLC/AS400 remote terminal solution into IP WAN environment
• implementation of HP Network Node Manager for monitoring network equipment, application performance thresholds, and call center infrastructure
• Key participant in a task force created to isolate and resolve chronic performance issues within internally developed mission-critical applications
• Implemented new call center technologies screen-pops, skills-based call routing, and agent voice/screen recording for quality management across UNIX / Windows servers, PBXs, and IVRs

Confidential

LAN Administrator Consultant

• Perform system security analysis develop and execute implementation plans for remediation
• Perform analysis of multi-company, multi-domain Windows NT 4 domain environment and develop implementation plan for migrating to an enterprise Active Directory environment

Confidential

Senior Network Engineer

• Act as technical lead for enterprise infrastructure team of four, providing direction on large scale projects and daily support for LAN/WAN equipment, 70 MS Windows / HP Unix server environment
• Support all components of corporate LAN/WAN infrastructure for 17 locations around the world
• Level 3 hardware/software support for over 2000 users worldwide
• Build-out and installation of LAN/WAN infrastructure in new branch offices
• Develop automated scripts to distribute new applications and software updates to all company PCs

Notable Accomplishments:

• Implemented broadband VPN access for SOHO based sales staff, reducing dial-up costs

• Involved with all aspects of systems integration project during Daimler-Benz/Chrysler merger
• Acted as technical lead on project converting from Novell Netware to Windows NT for 2000 users
• Implemented enterprise-wide mainframe connectivity solution for user terminal access, printing, and internally developed applications using MS SNA Server
• Implemented software inventory and distribution, including all automation scripting, deployment, and testing using MS Systems Management Server

Confidential

Adjunct Professor

• Taught various classes from SHU's computer science curriculum
• Collaborated with Computer Science Department faculty to develop new courses

Notable Accomplishments:

• Developed curriculum for CS368 Networking with Windows NT Server