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It Manager Resume Profile

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NationwidE

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SUMMARY

Solutions-driven and strategically focused IT professional with over 17 years experience in developing, implementing, and managing IT initiatives. Specialized skills in enterprise monitoring, system administration support, database management, reporting analysis, application development, and automation. Advanced knowledge and experience is a vast range of technologies.

TECHNICAL KNOWLEDGE

Monitoring Software: Solarwinds Orion NPM, APM, NTA, NCM, EOC , BMC EUEM Previously Coradiant TrueSight AIM , Coradiant TrueSight BI, Scrutinizer, Cacti, NetScout nGenius, OpNet Panorma

Additional Software: BMC ADDM, BMC BPPM, Microsoft Office, Symantec Antivirus Enterprise, Symantec Ghost, Credent, Altirs, Blackberry Enterprise Server BES , Exchange, Lotus Notes, Lotus Domino, ADIC, CallWhere, CallXpress, Crystal Enterprise, Crystal Reports, Veritas, Definity, Saleslogix, Remedy, ADSelfService Plus, ASP.NET, VB.NET, VBScript

Database: MSSQL, MySQL, Access

Work Summary

Confidential

IT Manager

  • Managed department which provided Enterprise Monitoring Services, Application Development, Special Projects.
  • Implemented/Managed Performance Monitoring/Alerting System for entire network which included 2,000 External Locations including multiple Data Centers across the Continental United States, Hawaii, Alaska, and Puerto Rico. Overall monitored 40,000 elements.
  • Created numerous VBScripts for custom monitoring, automation, and system recovery.
  • Created Logon Scripts for AD, Cisco VPN, and Juniper which executes tens of thousands of times each day.
  • Implemented/Managed multiple End-User Experience Monitoring/Alerting appliances and business intelligence appliance for business critical web-based applications.
  • Designed, created, and implemented a web-based application for deployment management of patient education/entertainment systems to 1,800 clinical locations using ASP.NET, VB.NET, and MSSQL.
  • Implemented/Managed Self-Service Active Directory Password Management Solution across three Domains for 20,000 users.
  • Documented application/server configuration and created end user guides for home grown applications.
  • Provided training, guidance and support to IT departments on monitoring tools usage, reporting, and analysis.
  • Managed BI reporting environment and created numerous dashboards and reports for IT departments including VPs and CIO.
  • Managed multiple SQL Databases.
  • Managed multiple application development projects including a Network Communication Management Application, External Location Health Monitoring Application, Labor Tracking Application, Employee Application for access to audio/video files, documents, training, chat, PC Diag tools, and more.

Confidential

IT Manager

  • Managed a team which supported all hardware software for 4,000 employees over the Western United States including Alaska and Hawaii.
  • Deployed and managed Windows NT/2000/2003 Servers including File Servers, Print Servers, and SUS Servers.
  • Managed Data Backups and Recovery System.
  • Managed monthly PC lease replacement ordering, installation, and return process averaging 75 PCs a month.
  • Received awards and recognition for providing top quality customer service.

Confidential

IT Manager

  • Managed department of 5 employees responsible for Servers, Desktops, Backups, Phone System, Security System, and 24X7 Support.
  • Supported hardware software for 140 employees including 30 remote users.
  • Administered 20 NT/2K/2K3 servers Servers: Exchange, eSafe, Antivirus, Blackberry, Radius, ACD, SQL, Call Tracking, Handnet, Track-It, File, Print, Backup, Image, Primary Domain, and Backup Domain.
  • Created a detailed plan in order to reduce overall IT costs which included reducing servers, consolidation of server applications, remote imaging, remote software deployment, remote support, and centralized server/desktop management/administration.
  • Designed, implemented, and deployed an Enterprise Web Based Reporting Environment for online compliance training customer base.
  • Designed and implemented a helpdesk website in order to optimize teams performance and provide quicker response times to users.
  • Built and supported many Access Database for multiple departments.
  • Provided users with multiple layers of antivirus protection using Norton Enterprise Edition, eSafe, and Postini.
  • Created IT Department processes and procedures
  • Created employee purchase program at Corp prices through vendors.
  • Responsible for all technology purchases.

Independent IT Consultant

Confidential

  • Setup and maintained Windows NT/2000 networks.
  • Built, supported, and repaired Windows 95/98/ME/NT/2000 Desktops.
  • Provide training and technical support for many software applications and hardware.
  • Design web pages provide hosting.
  • Built supported databases in MS Access provided data migration services.

Confidential

Access Programmer

  • Created and maintained databases in MS Access 2.0/5.0 using SQL.
  • Trained DB users and provided technical support on Access database.
  • Installed and configured databases on users PCs.
  • Set-up database security using DB Artisan.

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