Summary

To provide critical business problems with solutions involving key infrastructure components through articulate project management, top notch engineering skills, and proven leadership.

Technical Skills

Operating Systems: Windows Server 2000, 2003, 2008R2, 2012, Windows 7, XP and Vista.

Software/Languages

• Extensive use of Active Directory, SCCM, Microsoft Exchange 2007, Remote Desktop Services/Terminal Server
• Quest Vworkspace
• Quest Foglight
• Citrix Xenapp Presentation Server 3.0, 4.0, 4.5, 5.0, 5.5, 6.0, 6.5, 7, 7.5, 7.6
• Citrix Secure Gateway, Access Gateway Web Interface
• Citrix Edgesight
• Citrix Password Manager
• Citrix Netscaler
• Citrix Ardence Provisioning Serve 5.6, 5.6SP1
• Citrix Profile Manager
• Citrix XenDesktop 4, 5, 5.5, 6, 6.1, 6.5, 7, 7.5,7.6
• Citrix Sharefile
• VMWare Vsphere 4, 5, 5.5
• Microsoft SCCM 2007, 2012
• Microsoft App-V Sequencing
• Powershell
• Appsense
• Altiris also now known as HP Rapid Deployment
• HP Load Runner
• Microsoft Office Excel, Word, Project

Confidential

Citrix Engineer

• Engineer/Architect for an ambitious BYOD initiative. Project Bionic
• Helped develop strategy to migrate over 150 windows applications. Making crucial decisions to help migrate windows applications into a true BYOD/DaaS environment, where the client device could be anything. Sequenced over 15 applications into an App-V environment.
• Migrated over XenDesktop environment from MCS Machine Creation Services to Provisioning Server PVS 6.1.
• Implemented Appsense Environment manager, helped create all profiles being used in the VDI environment.
• Performed numerous performance enhancements to their VDI environment. Including trimming down their Golden Image to 30 Gigs. Numerous Windows tweaks in a VDI environment.
• Implemented Windows Server 2012 on key infrastructure servers.
• Migrated over to Citrix XenServer from VMware Vsphere 5, utilizing new technologies such as Intellicache.
• Created detailed project plans to staffed team members to help facilitate their migration to their now live VDI environment.

Confidential

Sr. Systems Engineer

• Certified and Subject Matter Expert SME for clients all over North America. Specializing in Hyper-V, Citrix, SCCM, and Appsense.
• Worked with the Microsoft/Citrix alliance providing Proof of Concepts POC to numerous clients by deploying VDI infrastructures in numerous sites. These clients include government agencies State Federal, and private Fortune 500 companies.
• On each and every project that I was utilized in I acted as the SME and provided project management abilities to all members of the internal team found on the client site. I succeeded in delivering every project with attention to detail, and providing great communication to all Project Managers/Shareholders in each and every project.
• Provided Pre-Sales engineering by engaging with the client/sales team during the discovery process to identify what pain and what type of solutions we are able to offer in order to deliver them to the level of technology they desire. Wrote Statement of Work's SOW and delivered to client personally to reflect the technical detail of what was considered success.

Confidential

Sr. VDI Consultant Contract

• Developed from ground up our Cloud VDI Business Infrastructure model. From inception to tangible infrastructure. Utilizing Hyper V, App-V and Quest Vworkspace for our technical products.
• Performed large scale Citrix Migration 150 Servers, 300 Apps from PS 3.0 on Win 2k3 to Xen App 5, cross OS 2k3 and 2k8 for large client. Utilized Appsense for profile management. Worked with application teams, vendors, and internal business units to develop plan for validation, testing, migration, and ensured minimal impact with accurate timing.
• Active Directory Migration for several subset clients from 2003 to 2008.
• Architected, Installed, and configured Microsoft SCCM 2007 R2 for entire infrastructure. 250 Endpoints, multi-gateway Multi-tenant environment. Created automated package deployment scenarios, and customized dashboards for in-house use.
• Implemented SCOM System Center Operation Manager to optimize performance tracking and remedy system for VDI infrastructure.
• Hardware Installation, Technical Architect, Leadership role to service desk in delivering a complex environment within a very tight deadline by utilizing technical skills, and advanced project management skills.
• Worked with the our first pilot client intimately in developing a VDI solution that would fit their every application need, overcame all technical issues to deliver a great desktop experience.
• Documented a turnkey solution for Internal Virteva Use so that they could streamline the process of adding clients to a multi tenant/cloud VDI infrastructure with advanced technical documentation and project guidelines.

Confidential

Sr. Server Based Computing Engineer

• Transformed Existing Citrix Metaframe 1.8 Win2k Platform to a present form. Utilized Quest Vworkspace and Win 2k8 and Hyper V for new platform.
• Developed Lab, Dev, and Production Farms and documented all current procedures for maintenance, new server build, and troubleshooting.
• Worked with Developers to migrate over 250 apps and resolved all situations to create a functional environment.
• Created numerous automated powershell scripts to alleviate routine tasks for the help desk team.

Confidential

Technical Architect Citrix Project Everest

• Responsible for the application delivery system for the most highly visible project within TTS. Worked with Project Managers, Vendors, Customers, and other teams for an application delivery system that would be used in production at a new contact center.
• Deployed, installed/configured Citrix Edgesight for all Farms within TTS. Created custom reports for tasks requested, also utilized Citrix load tester for future capacity planning.
• Tested over 150 different applications. Worked with the application owner s on providing a means of testing the application itself and working out all issues that the applications occurred in the new environment. Sequenced 50 of these apps using Microsoft App-V 4.6.
• Active Directory Migration from 2003 to 2008, phased out amongst 5 Domain Controllers.
• Built upon Hyper V Infrastructure. Windows Server 2008 x64 Physical hosts Windows Server 2003 x32 Guest s OS, Citrix XenApp 4.5.
• Assisted in tuning existing SCOM implementation by adding and customizing SCOM infrastructure to cater to the new Tier 3 and Tier 4 platforms.
• Installed/Configured Microsoft SCCM 2007. Managed reports, logs, and deployment scenarios for all client devices specific to this project. Automated build process by leveraging technologies found in SCCM.
• Acted as project manager for load capacity testing. Created a phased overview of how performance testing would occur and how we would recreate a production environment. Used tools such as Load Runner to recreate a simulated production environment in order to achieve a calculated number of hosts. Utilized both HP Load Runner and Scapa for user density capacity planning.
• Acted as consultant for Wintel operations. Documented and gave advice for new virtual infrastructure, provisioning and even work flow requests.

Confidential

Senior Network Engineer/Citrix Project Manager

• Technical Project Lead for Citrix cross platform migration. Personal manager for the testing, development, migration of over 75 custom built apps, working with internal, customers, and outsource vendors. Team sizes ranging from 5 to 25, depending on App s
• Was able to save company over 40 in IT Migration budget by utilizing techniques within Citrix Technologies IE: Application Isolation that would save UHG internal costs occurred against the dev teams.
• Managed and upgraded dev testing from 4.0 to 4.5 version of XenApp
• Implemented Appsense for hybrid profile solution
• Developed Scripting and Powershell script methods to vastly improve administration efficiency in 400 server Farm
• Documented and Diagramed out application single points of failures and followed through by creating P2V Physical to Virtual all Silo application servers. This was done using VMWare Vsphere 4.0 and Virtual Center.

Confidential

Chief Citrix Administrator

• Chief Citrix Administrator designed and integrated a vast suite of Medical applications and delivered them to an organization of over 2000 employees.
• Designed entire RIS/PACS delivery system, customized WAN/LAN performance and terminal server optimization in order to deliver a fast, and fully capable system to our Radiology Team
• Migrated entire terminal server farm from older aging hardware platform, to a complete system of HP BL420C blades. Implemented ISCSI storage adaptation to existing EMC based SAN
• Designed a VMware based infrastructure both on GSX during proving period and finally on ESX3i for our Silo applications.
• Implemented Storage Area Network SAN for Radiological Department transition to filmless. Aided analysts in choosing vendors and correct product solutions and took from concept to implementation, aided analysts in planning, installation, and administration of EMC CX4 based SAN using HP hardware and ISCSI interface
• Implemented a form of kix scripts for user logins, print mapping, and other various user based features.
• Worked as project manager, and trained both Application Analysts on achieving the goals they have in mind with the integration of our network technology to pursue the mission for our customers.
• Trained the helpdesk on server management techniques and troubleshooting methods to further reduce downtime for our customers

Confidential

Senior Level IS Support/Network Administrator

• Completely engineered from the ground up entire LAN/WAN solution for enterprise networking. With 4 other vendors, 4 locations, and eliminated single points of failures. Swapped out Extremeware Multilayer switches with Cisco 3750's Stacked and documented entire process. Also eliminated bottlenecks from central location Mankato by renegotiating the MPLS and T1 P2P tunnels and there ISP providers by retuning the internal clocking.
• Designed Citrix Solution for offsite location in the Philippines, from actual hardware installation of servers, programming Presentation server 4.2, creating the farm, creating group memberships, group policy for folder redirection, and the actual published desktops. From installation, to testing, to deployment, done with minimal impact and coordinated the entire move with the operations team.
• Implemented and designed cluster for SharePoint Services 2007, designed fault tolerance, high availability and delivered services to Web Team with 99 uptime throughout project duration.
• Configured, installed Citrix Netscaler product in order to maintain high production network availability to both external and internal customers for our application delivery system.
• Provided 24/7 on call support for entire division, always at least ensuring the issue within a 20 minute return and providing resolution as soon as possible.

Eden Prairie, Minnesota

Network Administrator

• Routinely monitored over 1000 SQL based databases, as well as providing custom scripting for any business need using SQL Query Analyzer.
• Routinely monitored over 50 Backup servers with Veritas Backup Exec/Symantec. Troubleshot all erroneous job logs and configured tape rotation/media libraries.
• Installed, maintained, and completely repaired all HP products Proliant Servers, Pavilion Desktops, and commercial class notebooks , Dell Poweredge servers, Optiplex desktops, and Latitude notebooks
• Administered FreeNAS Storage collates for offsite data storage.
• Supported Windows NT/2000 and 2003. Also installed numerous environments using VMware and other virtual server applications.
• Installed, configured, and maintained VPN's using Sonicwall equipment certified partner and worked alongside with global/local internet service providers ranging from T1's to basic DSL/Cable internet service.
• Used Citrix Presentation Server 4.0/Metaframe XP for application set management
• Designed/Implemented ground up networks for SMB clinics based out of the Fairview clinic for hosted application designed by in house developers
• Served as Network Field Engineer for SMB clients Less then 250 employees assessed current LAN/WAN Topologies, designed and installed new LAN/WAN topologies. Provided ongoing support for all users at each client, including software, hardware, and any other IT related issues.
• Managed over 50 Exchange Servers, mailbox migration, creation, public folder management, replication through cross forests/trusted domains configured OWA and IIS services.
• Extensive use of Active Directory/Group Policy management. Create/Terminate users, profile management, object management, and numerous lockdown/custom GPO's.
• Configured and administered several large EMC based SAN Implementations, created project designs, hardware detail, installation, and disaster recovery situations using EMC based software.
• Designed Cisco based backbones, also managed TBU's and backup devices from in house datacenter
• Designed a linux based call tracking/ticket management system Tiger
• Migrated all clients from Exchange 2000 to Exchange 2003 using such tools as Exmerge, as well as various other Windows based utilities
• Tier 2/3 support network administrators for clients without internal IT team acting both as a help desk role and as an engineer role. Average ticket load 30-50 tickets per day.
• Configured and maintained over 100 network WAN/LANs based on Cisco equipment from basic products to core/distribution devices.
• Developed and implemented Application delivery infrastructures either based on Terminal Services, or Citrix.
• Use of Citrix Management Console and Terminal Services RDP to maintain, troubleshoot and resolve all end user issues.
• Served as remote network administrator for over 200 companies in the F/M area, creating over 40 tickets daily when as help desk.
• Migrated and completely rebuilt entire Forests /Domains for new companies when acting as Engineer, worked with dispatch team to appropriately assess and time manage daily ticket load.
• Supported end users with issues in Microsoft Office, and numerous 3rd party applications IE: Harland Financial, Bankers System products

Inbound Customer Service/IS Support

• Help Desk Support Role for end users and bank employees utilizing Bank of the West E-portal website online banking also moved onto actual administration of servers and ran custom scripting based on Java on a need be for our business banking clientele. Tracked and documented over 100 tickets per day as Customer Service. Also, was responsible for all servers monitoring health of over 20 Dell Poweredge Servers based on Windows Server 2000/2003 as IS Support.
• Tracked and documented over 60 tickets daily with synopsis of: problem, cause, resolution, and result with great attention to detail for further education to peer staff.
• Knowledge of banking terms, account types, and procedures aided in explaining the resolution to the customer.