Qualifications:

• Microsoft Exchange professional with over 11 years in the IT industry.
• Proficient in the installation, operation and troubleshooting of small enterprise branch network.
• Adept at both the Windows platform as well as the UNIX/Linux platform.
• Vast experience with configuring and managing basic network security.
• Familiar with routing protocols: RIP, OSPF, EIGRP, and BGP.
• Ability to install various accessories such as office tools, antivirus and other applications.
• Ability to interconnect and troubleshoot Cisco Networking Devices.
• Knowledge of TCP/IP and Subnetting.
• Experience with Windows Server 2008 Active Directory Infrastructure.
• Ability to install critical hardware components on desktop, laptops, printers, and servers.
• Skilled in written/oral communication, and working in a team environment.

Technical Skills:

• Hardware: Dell PowerEdge Servers, PowerVault Servers, Blade Servers, Rack-mounted Servers, HP Proliant DL Servers, SAN Storage, DAS Storage NAS Storage, IDE hard drives, and SCSI devices
• Software: Microsoft Exchange 2003/2007/2010/2013, Microsoft Lync Communications Server 2010, Microsoft Office Communications Server 2007, Active Directory, DNS, DHCP, WINS, BIND, Windows Server 2000/2003/2008, Microsoft Server 2012 R2, TrendMicro Antivirus, McAfee Antivirus, Symantec Antivirus, Zone Alarm, VERITAS NetBackup, Ghost Imaging Software, Wireshark, Citrix 4.5/5, Windows XP Pro, Track-It, Kaseya, Windows PowerShell scripting, VB Scripting, VMWare 5.5
• Operating Systems: Windows Server 2000/2003/2008/2012 R2, Windows 2000/XP/Vista/Windows7

Technical Certifications:

• MCSA Microsoft Certified Solutions Associate Windows Server 2012
• MCITP Microsoft Certified Information Technology Professional Enterprise Messaging Administrator on Exchange 2010
• MCTS Microsoft Certified Technology Specialist Microsoft Exchange Server 2010, Configuration
• CCNA Cisco Certified Network Associate Routing and Switching
• CompTIA A IT Technician
• CompTIA Network
• Lenovo Think server Systems RVD01-R1
• Lenovo Server Technology-TVW100-R1

Professional Experience:

Confidential

Exchange/System Engineer

• Helped configure the GroupWise web application by installing the SSL Certificate on the Apache Web server and opening the right ports on their Firewall.
• Built the new Microsoft Server 2012 R2 Forest with one domain using a combination of Dell servers and HP server.
• Helped configure the VMWare 5.5 ESXI environment for the deployment of additional 2012 R2 servers to support Microsoft environment.
• Built and configured the Windows File Server and migrated the data from the Novell File server to the new server.
• Built and configured multiple Windows Server 2012 R2 Virtual Machines to perform roles such as DNS, DHCP, Print Server, and multiple RODC for the remote sites.
• Migrated the user accounts from Novell to Microsoft environment.
• Migrated the email system from GroupWise 2012 to Office 365.

Confidential

Exchange Architect

• Migrated Wagner College's present Novell NetWare 6.5 network environment to Windows Active Directory running in a virtualized environment.
• The new system will account for roughly 400 user and 600 permanent computer account objects in the AD domain. Additionally, 1800 students attending the college will require a remote access solution for school year logons when not utilizing a directly networked college workstation.
• Implemented student remote access, most likely by student laptop connection, would include roaming profile use and provide the ability to work off-line and synchronize data and information when on-line.
• AD domain solution established provides printing and file services, roaming profiles, data synchronization and remote access.
• Implemented server virtualization with a domain topology to allow the capability to grow with the college into the next decade, keeping with the trend toward high availability and low TCO.
• Established a VMware virtual environment with a high capacity SAN, 3 rack-mounted servers to host the environment, an appropriate array of network switches, and the deployment of a Windows server domain comprising of virtual machines VMs within that virtual array.

Confidential

Sr. Exchange Architect

• Executed on premise migration of Exchange 2010 to 2013 for 2,000 mailbox users to include highly available client access/mailbox servers.
• Implemented a Database Availability Group DAG for High Availability and Disaster Recovery.
• Deployed Database Availability Group for High Availability on Windows Server 2008 R2 platform.
• Integrated several dependent systems Cisco Unity Unified Messaging, Blackberry Enterprise Server upgrade BES , Microsoft Office Communications Server OCS 2007.
• Facilitated Blackberry Enterprise Server BES upgrade from 5.0 to 5.1 to support Exchange 2013.
• Integrated Microsoft Lync 2010 with Unified Communications Server.
• Migrated Instant Messaging platform from Lync 2010 to Lync 2013.
• Implemented evaluating existing platforms for mail, mobility, voice, and instant messaging.
• Integrated Lync 2013 within existing Cisco Call Manager system for Enterprise Voice.
• Identified requirements for new unified communications deployment and integration.
• Documented functional requirements for Lync deployment and integration.
• Performed Exchange 2003 public folder migration to SharePoint MOSS 2007 collaboration platform.
• Offloaded Legacy Public Folder Data to SharePoint collaboration site.
• Configured Message Compliance and Security: records management, compliance, message integrity, anti-virus and anti-spam.
• Used Quest Migration Manager for Exchange QMME for online migration process.
• Provided administration and engineering for all Messaging related projects such as implementing new systems or processes.
• Supplied documentation to help desk for user administration knowledge transfer.
• Provided first and second level CUNYFIRST system campus support.
• Assisted in relevant CUNYFIRST on-campus training and documentation.
• Completed special projects relevant to campus technical support.
• Updated and manage tickets created using Track-It Ticketing software.
• Provided desktop support for the entire Hostos Community College by phone or in person.
• Managed users, groups, and computers using Active Directory and powershell.

Confidential

Microsoft Systems Architect

• Led proof of concept, architecture and design of the Microsoft Exchange Server migration from 2007 to 2010 messaging system
• Designed the Exchange 2010 implementation with site resiliency, reliability, security, and high availability of the messaging server clusters and systems environment
• Re-designed the existing IP subnet and modified Domain Controller placement, DNS, DHCP and WINS across the enterprise
• Developed, implemented, and executed standards and policies into the environment to ensure manageability
• Implemented an Agile project management methodology to ensure migration tasks were iteratively completed on-time
• Defined, enforced and maintained procedures relative to Exchange Infrastructure Operations and Support
• Performed post-migration support of client servers and network infrastructure Administration of Domain server, member server
• Developed and maintained comprehensive presentations, proof of concept P.O.C designs, planning, implementation and testing documentation
• Interacted with clients to develop a user case of their particular hardware/software problem.
• Run diagnostic on IBM, DELL, and HP systems to determine the issue on client system.
• Installed and configure desktop, laptops, and printers hardware components.
• Recorded the model number of each installed hardware component.
• Updated and managed the hardware tickets created using Magic Ticketing software.
• Installed custom Windows XP images on client systems.
• Managed users, groups, and computers using Active Directory.
• Maintain inventory of computers, networking and all other IT related equipment.

Confidential

IT Systems Engineer

• Designed and configured a new Exchange Server 2007: Hub Transport Server, CAS Server, Mailbox Server with CCR SCR , Edge Transport Servers on existing Novell Directory Services and GroupWise messaging platform
• Performed an on-line migration from Novell Directory Services to Windows Server 2003 across multiple sites using Quest Group wise to Exchange Migrator
• Configured Microsoft Windows Server 2003 Active Directory and Group Policy environment of about 50 servers in a heterogeneous environment
• Installed and administered WSUS for updates, File Server, Print Server and Network Servers
• Responsible for administering, setting up creating users mailboxes and configuring E-mail system, file services, print services.
• Diagnosed and resolved email issues pertaining to Outlook, OWA, and Outlook
• Performed forest-wide Active Directory configurations to include DNS, Sites Services, GPO's, Enterprise/OU Directory Services and Supporting Server Infrastructure
• Responsible for IT documentation in the work procedures for updates
• Administered Backup and Restore Network Data with VERITAS Net Backup.
• Install and configure desktop, laptops, and printers hardware components.
• Record the model number of each installed hardware component.
• Update and manage the hardware tickets created using Magic Ticketing software.
• Install custom Windows XP images on client systems.
• Interact with clients to develop a user case of their particular hardware/software problem.
• Maintain inventory of computers, networking and all other IT related equipment.
• Support multiple handheld platforms, including PDAs, Smartphone's and laptops.

Confidential

PC Lab Administrator

• Supported existing Exchange 2003 front-end, bridgehead and backend cluster servers.
• Managed Exchange Mail routing protocols NNTP, X.400, POP, SMTP .
• Automated the installation and configuration of multiple operating systems and application using imaging software and Symantec ghost server.
• Maintained user account and passwords using Active Directory, data integrity and system security for the desktop environment.
• Provided technical support, troubleshooting and diagnosing for all hardware and software problems including Desktop, Laptop, WAN/LAN, and Remote Systems.
• Performed maintenance/troubleshooting for lab computers and printers.
• Interacted with pc users when they have a software/hardware issue in lab.
• Installed and configure desktop, and printer's hardware components.
• Ensured printers are working properly during lab hours.
• Deployed new hardware equipment in lab when needed.

Confidential

Supplemental Instructor

• Taught students how to effectively learn the material in math class.
• Evaluated student's performance in math class and offered help.
• Organized group study session before and after class.
• Created take-home math packages to enforce what students learned in class.

Confidential

Lab technician

• Performed a wide range of computer analyses in the Physics labs.
• Daily PC maintenance/troubleshooting and support for class network.
• Installed and configure desktop, and printer's hardware components.
• Helped the senior technician set up labs prior to class.