Team Manager Systems Administrator

IBM Certified Enterprise Architect providing 2 decades of technical experience, including 7 years in enterprise architecture, 2 years in management and director-level capacities, and 13 years in senior UNIX/Linux systems engineering positions largely based in Web Hosting and E-Commerce positions. Offer track record of turning around troubled initiatives, capitalizing on cost-saving opportunities, and driving performance improvements. Confidently take on challenging and highly complex technical projects from concept to full implementation. Dedicated to assembling and maintaining world-class teams. Highly regarded individual and team contributor who leads by example and communicates effectively with staff, directors, and executives. Core competencies include:

• IT Infrastructure IT Strategy Web Hosting IT Security Needs Assessment Deployments Migrations Negotiations
• Technical Support Project Management Process Improvement Consulting Change Management
• Strategic Planning E-Commerce Training Development Client Relations Team Leadership Performance Analysis Tuning

Career Experience

Confidential

Lead Architect and Unix/Linux Systems Director

Brought aboard to restore confidence with customer after several break downs in communication resulting in a fractured relationship between high-level executives and and hundreds of off-shore technical personnel representing both client and customer. Finalized SOX gaps that existed for years and saved the customer nearly 50k/mo in fines and penalties. Designed, tested and implemented a full Disaster Recovery solution for all mission critical applications and systems.

• Managed a team of 10 off-shore unix/linux resources 24x7 support . Responsible for all team efforts, training, deliverable items, tasking and evaluations.
• Migrated hundreds of virtual and dozens of physical systems to new level 4 data center. Often with zero down time to end users.
• Finalized and put into production a large scale SAP implementation. Alleviating need for 3 differing ERP solutions and countless man-hours to exchange, integrate and produce useful information. The SAP migration alone saved millions by standardizing hardware, software, process, training, interoperability and even provided real-time mine resource statistics, which enabled the customer to increase productivity of every mine, world-wide.

Confidential

Lead Architect

Hired to turnaround failing, behind-schedule initiative to implement single identity and access management solution as well as address lack of disaster recovery solution for major applications, TurboTax and QuickBooks. Managed team of 12 technical resources charged with incorporating all legacy applications into single solution to provide single-sign-on and eliminate need for multiple hardware and software platforms each consumer offering required different support personnel and vendor contracts. Performed requirements analysis, technology stack architecture, proof of concept, and data integration of various legacy solutions to standard technology platforms. Trained Intuit resources on how to support access/identity solution on which I performed proof of concept and architecture.

• Integrated 4 very old, expensive identity and access management solutions into single, sustainable, cost-effective hardware and software solution that provided both single-sign-on and full disaster recovery capability within 5 months of taking on project previous failed attempt lasted for over 1 year.
• Established path to save millions of dollars, eliminate nearly 3,000 old, costly servers and software running on them, avoid expensive vendor support contracts, retain resources to run technology, and handle complexity of owning and maintaining 4 similar environments.
• Enabled TurboTax, QuickBooks, and web hosting customers to use single sign-on and access those products with 1 profile and 1 identity, along with ability to conduct real-time replication of all related data to disaster recovery site thousands of miles away, avoiding major financial losses such as those caused by June 2010 international outage.

Confidential

Enterprise Architect Senior UNIX/Linux Administrator Web Applications Administrator

Architected systems and infrastructure, along with leading access and identity management. Built, configured, and supported application server and web server. Deployed applications. Responded to and resolved critical situations based on root cause analysis.

• Led 2 successful PCI audits, as subject matter expert and resource manager of 25 direct reports, avoiding major financial problems and loss of millions of dollars by maintaining ability to process credit cards.
• Architected and implemented US Air/America West post-merger employee intranet portal, uniting hundreds of existing sites and applications into 1-stop employee gateway for unique role-based access and authentication to all web-based company resources.
• Eliminated silos and associated costs of maintaining countless individual systems, ensured high-availability critical systems, fortified security, and boosted employee productivity through consolidating all web-hosted applications and information.
• Decreased fraud associated with employee travel benefits and improved employee morale via eliminating need to maintain 10 to 20 user IDs, passwords, and URLs for various systems used daily.
• Established single software standard, centralized maintenance and reporting, ensured monitoring took place, eliminated requirement for level-2 and 3 individuals to respond to all problems by routing issues to help desk, avoided system downtime by alerting people to potential problems, created single dashboard for real-time health status of all enterprise systems, and drove timely response to critical issues through designing and building first enterprise-wide system and application health monitoring, escalation, and notification system.
• Confidently took over and led technical team in complying with airline IT and data sharing mandates issued by Department of Homeland Security, meeting extended deadline and avoiding cessation of passenger operations. Generated daily and hourly reports to CEO and Board of Directors regarding highly sensitive, critical operational information.

Confidential

Team Manager Systems Administrator

Hired by IBM as mid-level UNIX/Linux Systems Administrator. Built, patched, and troubleshot servers as well as conducted asset management and security remediation. Selected to serve as manager during consolidation and unification of resources involved in Honeywell enterprise, directing daily activities of 45 systems administrators nationwide. Standardized procedures, prioritized tasks, ensured adherence to timelines, and strategically allocated resources. Participated on IBM/Honeywell architecture review board tasked with eliminating overlapping processes and systems set standards, followed industry best practices, and collaborated to reduce server count. Delivered numerous architecture solutions to customers. Progressed through positions of increasing scope and responsibility based on exceptional performance and leadership abilities.

• Invited to earn certification as Enterprise Architect due to superior performance on architecture review board simultaneously managed enterprise UNIX team and then transferred to architecture group half-way through certification process.
• Requested by customers to serve as Critical and Chronic Situations Manager, effectively mitigating outages and ongoing issues that customers felt were not being adequately addressed. Conducted root cause analysis and presented results to executive committee with innovative technology solutions. Maintained trust of customers, despite their lack of trust in IBM.
• Led all technical aspects of Sarbanes-Oxley SOX audit, which was first, largest SOX remediation and audit IBM had ever done for customer oversaw team of 50 in identifying, documenting, remediating, and handling exceptions for 1,000 UNIX/Linux servers and 3,000 Wintel servers. Government audit found only minor issues and customer was exceedingly pleased.
• Championed cross-training program spanning multiple geographies, business units, and UNIX competencies, transitioning systems administrators from week-on/week-off duty rotations to 30-person on-call rotation.
• Played contributing role on IBM white paper regarding UNIX/Linux SOX audit and remediation authored IBM redbook installation and configuration documents for Solaris servers.
• Architected and implemented hundreds of UNIX/Linux clusters of varying types.

Career Note: Also previously served as Data Systems Specialist in US Navy 1991-2000 .BM Certified Enterprise Architect

Certifications: IBM High-Availability Cluster Multi-Processing HACMP , p-Series hardware, LPAR, AIX, Sun Administration, Sun Networking, Solstice Disk Suite, Sun Hardware

Technical Expertise

Sun Solaris, Redhat Enterprise Linux, IBM AIX, HPUX, SuSe, operating systems and hardware, WebSphere, Weblogic, JBoss, Tomcat and Oracle application servers. Various SAN arrays EMC, Netapp, Shark . LDAP, Oracle Internet Directory, Oracle Access Manager, Apache, Veritas Volume Manager and Clustering software, Solstice Disk Suite, Sun Cluster, IBM HACMP, IBM LPAR, IBM Power VM VIO, DNS, Net IQ, VMWare, Tivoli Enterprise Manager, Wily Introscope, HP Loadrunner, Nagios, LANDesk Management Suite and AdminStudio, BMC Service Desk Change Management, SAP,UNIX shell PERL scripting and many other open-source software products