Objective

Use my analytical skills, retained technical aptitude, education and vast range of combined Military and Civilian experience to continue a promising Career in Information Systems Technologies.

Qualifications

Senior Workstation/Information Systems Technologies

• Packaged and pushed infrastructure software to clients in DOD and commercial lines of business via SCCM 2007 including new builds, master files, upgrades/updates, and patches.
• Performed Debugs on scripts for software packaged in Wise Capture software via AutoIT scripting tool as well as Advanced installer Capture tool.
• Served as an internal consultant, mentor, and senior advisor for technical issues.
• Performed monitoring and maintenance activities of the workstation/server environment and tuned the system to achieve optimum performance levels.
• Ensured continuity with system software licensing and maintenance agreements. Conducted routine hardware and software audits of workstations and servers to ensure compliance with the organization's established standards, policies, and configuration guidelines
• Provided resolution for issues in SQL 2003, 2005, 2008 working in conjunction with SCCM 2007 to include permissions and connection issues.
• Conducted routine hardware and software audits of workstations and servers to ensure compliance with the organization's established standards, policies, and configuration guidelines.
• Published and tested Applications in the Citrix XenApp Environment.
• Obtained DOD C-2 Security Clearance.
• Managed Projects through the Plan, build, implementation and post-imp phase providing customers with a quality product based of their business requirements.
• Remediated security vulnerabilities when notified by the security team of a finding before escalation.
• Configured Advertisements, collections, metering, queries, and packages in SCCM 2007. Provided custom status reports to upper management in regards to projects and performance in relation to SCCM for all lines of business which is comprised of over sixteen thousand end-users.

IT Support Analyst II

• Created and Maintained Active Directory User accounts as well as IT specific Service Accounts.
• Troubleshooting and repair of issues within Windows XP, Windows 7 and MAC Operating systems.
• Created and documented problem solutions in Enterprise Knowledge Base Right Answers for A wide range of issues, including but not limited to RSA Secure ID, Citrix web Servers, Virtual desktop managers, Green Screen Mainframe , Windows errors, network issues, Avaya and Cisco IP phone issues
• Provided basic training on use of SCCM and database management utilities as well as Marimba software distribution applications.
• Ability to articulate complex issues to end-users for clear understanding and resolve.
• Support of BAS Server Blackberry and Iphone, and Android devices for enterprise use.
• Accepted Support contact via email, ticketing system and Chat feature.
• Experienced using HP Quality Center for Defect tracking on current projects

IT Analyst III Team Lead

• Ensured Team was aware of process changes, and standard of procedure for optimal and efficient operation.
• Managed workloads for team members and assisted with their individual task when needed.
• Served as Mentor for incoming Analyst and orchestrated the bridging of Analyst to Customer relationships to ensure a high customer satisfaction rating.
• Achieved Green Service ratings by the Client on a consistent basis under my leadership.
• Resolved issues with network connectivity and protocols, Windows and MAC operating systems, Laptop/Desktop/Tablet including security policy requirements.
• Led strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating deployment, and management of the computing systems needed for the successful operation of the business.
• Intuit Quick Books Server Administrator, trainer, and point of contact for Tier I II.
• Prepared status reports for the IT Department Director detailing the progress on all projects and made needed adjustments.
• Created various Images for Dell and Lenovo systems, also aided in rollout of a unified image for all 32 bit systems on the network.
• Managed the inventory of purchased and Leased Computer equipment on site while enforcing company procurement and exchange of equipment policies. Also carried out refresh process from old to new Desktops/Laptops/Workstations.
• Ensured end-users were up and running efficiently with courtesy checks/contact on system performance and rectified any issues with hardware or software within the set guidelines.
• Support Global Active Directory AD infrastructure with several thousand users in a mixed Windows environment.
• Managed and upheld service delivery within the set Service Level Agreement.
• Use of Remedy Help Desk Management Suite, and Uni-center Service-Plus Service Desk.

IT Specialist

• Obtained and Maintained DOD Secret Security Clearance.
• Created Microsoft Visio Network Diagrams for over 500 Network devices.
• Managed One Click Spectrum Network management tools, and SharePoint Sites.
• Organized and lead teams for large scale cable installation and networked PC deployment projects, and provided training to continue maintain systems put in place.
• Managed Help Desk for over seven-thousand users in a network.
• Performed Cisco Layer two switching, and layer three routing, also Foundry Systems.
• Configured General Dynamics Sectera KG-235 INE for Network security.
• Maintained PC security with updates in Antivirus Suites McAfee, Norton, and Trend Micro.
• As ISO, disabled non-compliant network users until investigated and re-instated access, and re-trained on Network-Security and usage policies.
• Successful support of Microsoft Office 2003 and 2007 Products, tools and applications.
• Performed hardware and software upgrades and maintained a operations at DOD Standards