Leadership Statement

Beyond the role, my idea of leadership is to embrace the strategic obligation and provide responsible stewardship in a professional manner, while maintaining an effective line of communication with all levels of management and increasing the efficiency of the performance of the business and its staff to ensure favorable outcomes for all stakeholders.

Critical Knowledge and Areas of Expertise

Governance, Regulatory, and Compliance GRC , Information Assurance and Information Security, Program Management, Business Continuity and Disaster Recovery BC/DR Planning, Information and Communications Technology ICT

Selected Work Experience

Sr. Systems Administrator

Confidential

• Provide technical direction and oversight for assigned technical projects to establish and/or improve existing recovery solutions
• Ensure that required I/S Infrastructure and I/S Services including Application Systems can be restored within business required time limits RTO, RPO, MTD when significant or prolonged interruptions occur or reductions in service quality.
• Act as Information Systems I/S liaison to address crisis issues and resolve technical inquiries from client management, corporate business leaders, line of business staff, and subsidiaries.
• Ensure update of repository for all plans within the Living Disaster Recovery Planning System LDRPS and/or the SharePoint System, and provide copies to stakeholders.
• Conduct risk assessments to resolve technical issues, enhance current business and technical processes, and improve overall recoverability of a systems and/or technical platforms.
• Coordinate information systems area resources for involved in Corporate Business Continuity Exercises and Disaster Recovery Exercises BCE/DRE
• Review NIST, FEMA, FISMA, DHS, DOD, and other regulatory standards to ensure that recovery processes, procedures, and tasks are in line with requirements for government programs.
• Review and respond to RFPs with resources necessary to meet proposed contract requirements and testing objectives.

Item Writing Contractor

Confidential

• Review literature and project requirements
• Devise strategy for question development
• Generate questions at the appropriate cognitive level i.e. recall, applications, analysis, etc.
• Respond to feedback and attend review meetings

Business Policy Consultant

Confidential

• Deliver accurate, complete well-written proposals, presentations, policies, procedures, and/or standards of practice to align organization recovery strategy and vision
• Conduct gap analysis of current infrastructure capability, by platform, and deliver recommendations for improving recovery strategy
• Provide reports and meeting minutes for project milestones, meetings to accurately reflect project progress or group decisions, action item status, and key highlights/discussion points
• Protect all information used, gathered, or developed, and implement appropriate administrative, technical, and physical safeguards to ensure the confidentiality and security of sensitive government and line of business information, data, and/or equipment
• Facilitate tabletop tests and/or project planning for disaster recovery exercise, and provide After Action Reports, to include improvement plans IP

Confidential

• Plan and analyze operational data and reports to ascertain degree of conformity with established policies, work standards, and procedural directives.
• Supervised preparation of materiel control and accounting input for data processing and reviews output documents. Inspects and evaluates inventory management activities.
• Direct supply personnel in establishment and maintenance of supply and inventory control management functions.
• Analyze statistical data to determine effectiveness of operations and reconcile problems in automated supply accounting system.
• Plan and organize receipt, issue, salvage and maintenance of records for all classes of supply except Class III Buick , Class V and Class VIII.
• Ensure compliance with current regulations and directives pertaining to financial inventory, accounting, and stock funding.
• Conduct inspection of activities to ensure compliance with standards of serviceability, reclamation, salvage, and disposal procedures.
• Conduct warehousing surveillance and inspections, establish issue schedules and procedures, and prepare reports on personnel and equipment availability, storage space, relocation of materiel, and warehouse denials.

Sr. Systems Administrator

Confidential

• Responsible for weekly status meetings for all regions and provided crisis management direction as necessary prepared Lessons Learned documentation
• Provided seat management for 2 million dollars of technical assets: workstations and servers, including Storage Area Network SAN solution, local area, and wide area networks LAN/WAN device for all Region IV locations
• Championed several, technical networking and computing projects to meet the President's Medicare Part D initiative for CMS-Region IV enrolling 10,000 beneficiaries
• Review NIST and other regulatory standards to ensure that recovery processes, procedures, and tasks are in line with requirements for Contingency of Operations Plans COOP
• Utilize complete Microsoft Office Suite including Visio and Project to create reports, drawings, and spreadsheets track on-site project tasks, to meet facilitative efforts and line of business management needs

Systems SupportSpecialist

Confidential

• Discovered 2 million dollar processing flaw in surveyor expense reporting system and created process improvements to correct the problem
• Scheduled and held monthly technical meetings with the appropriate departmental directors and management under my support responsibility
• Coordinated computer refresh of over 600 workstations for three sites
• Played key role in Remedy ticket system implementation provided critical insight for the problem escalation procedures for the Office of Information Technology
• Served as system expert for ORS applications provided immediate resolution for technical issues, executed critical performance tuning tasks, resource optimization activities, as well as performed client server configurations
• Facilitated customer calls to gatherrequirements for technical solutions, and provided input for architecture planning for Vital Records project
• Supervised four interns and two employees defined team roles and responsibilities, conducted performance appraisals, and provided regular feedback
• Improved operations and service delivery processes to meet, and/or exceed service level agreement SLA