Systems Administrator

Technically sophisticated IT professional with 15 years' experience providing strong leadership qualifications coupled with hands-on information systems and networking knowledge. Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to manage technical projects, communicate solution strategies and provide technical expertise, support, and training to employees and customers. Extremely patient while providing clear and simple explanation to non-technical users.

TECHNICAL PROFICIENCIES

Platforms: Microsoft Windows XP/Vista/Windows 7, Microsoft Server 2000/2003/2008, Microsoft Exchange, VMWare VSphere, Mac OS.

Hardware: Dell/HP servers/desktops/laptops, printers, scanners. Xerox, BlackBerry, Mac, Android.

Networking: LAN/WAN Administration, TCP/IP, Novell, Ethernet, Wireless.

Tools: AT T Account Manager, BlackBerry Manager, Exchange Mobile Sync, SonicWall, Fortinet, WebEx, Citrix, Symantec Endpoint Protection, Sophos, Bomgar, VNC, VMWare Infrastructure Client, Beachhead DataDefense, Autonomy Connected Backup, Revelation, Norton Ghost, CommVault, VERITAS Backup Exec, Postini, Microsoft Office Suite.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrato

Confidential as a full-time systems administrator, to perform the roles and duties of system administration along with the additional task of being placed as the SAU 64 Milton/Wakefield Technology Director. Deliver vision, leadership, and management for all technical requirements of SAU 64 school district. Work with administration, faculty, and staff to assess and respond to each school's IT needs of daily task and projects. Provide quality and timely support to all employees concerning support requests. Maintain the integrity and continual operation of network systems and mission critical operations. Preserve security and privacy of the information systems, communication lines, and equipment.

• Position is expansive and includes full design, installation, implementation, support, training, administration, and management authority for:
• - LAN/WAN Network Services - Desktop Support
• - VSphere Administration - Windows Systems Administration
• - Application Systems - Email Systems Administration
• - Data Integrity/Disaster Recovery - Help Desk Operations

Key Contributions:

• Installation of VMWare VSphere Servers for implementation of districts new Active Directory Scheme.
• Configured schools' virtualized Windows Server 2008 R2 systems to interconnect through VPN connections, until approved fiber optics is installed.
• Consolidated DHCP, application, and printer service roles to manage new domain globally.
• Implemented AD structure into logical OU's with conforming locations, machines, and user accounts for further expansion of group policies.
• Deployed, upgraded, and reconfigured 500 machines. Completion brought the district up to current technology standards of Windows 7, Mac OS 10.7, and Microsoft Office Suite.

Confidential

Help Desk Support Specialist

Day-to-day support of over 800 users, 2000 workstations, and 1500 virtual machines globally. Senior Support Specialist adding additional roles and responsibilities to daily operations. Lead on projects, procedures, and processes, ranging from the simplest of task to applying new technology into the organization. Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.

Confidential

IT Manager

Managed a Windows Active Directory environment supporting over a hundred users, which included multiple remote offices. Responsibilities include regular server maintenance, network availability and reliability, system backups and recovery planning, system protection from viruses and malicious use, development of user policies and procedures. Developed and maintained user accounts, profiles, files sharing, and access privileges in support of company software/services.

Confidential

Senior Systems Administrator

Assessed organization's current and future technology needs. Planned, designed, and coordinated the implementation of a new LAN/WAN cost-effective client-server environment to improve efficiency, decreased expenses, and optimize data integrity and safety. Coordinated with vendors for hardware/software purchases, services, and support. Day-to-day operations consist of hardware/software/printer support, resolving user questions/issues, and training.

Confidential

IT Specialist

Provided technical support to administrative/student users throughout 4 main campuses. Resolved daily trouble tickets to maximize system uptime. Migrated administrative computer systems and e-mail accounts to Career Education Corporation's Active Directory Structure. Researched, planned, implemented and maintained student wireless laptop program. Set up and updated standard Windows XP image for all academic/administrative desktops/laptops. Produced detailed documentation/procedures for administrative desktops/laptops, student computer labs, student laptop program, and new employee/student orientations.

Confidential

Senior Desktop Support

Performed support to all Liberty Mutual users in resolving diverse hardware and software problems. Ensured quick resolution of users' concerns and escalated more complicated support to proper department representatives and field service technicians. Participated in the creation and implementation of new technology standards and procedures. Investigated and evaluated new hardware and/or software products and services.

Confidential

Senior Help Desk Technician promoted to Senior Systems Administrator

Delivered on-site support on all incoming calls/walk-ins, when applicable, elevated trouble ticket to correct department administrator. Managed, trained, and mentored Help Desk Technicians, Jr. Created, maintained, and implemented troubleshooting scripts, creating quicker turnaround for new and known technical issues. August 1998, promoted to NT/Exchange Systems Administrator. Performed the task of 2 full-time equivalents, by expanding personal accountability, this included the position of Ambulatory Data System ADS and Preventive Health Care Assessment PHCA Systems Administrator. Developed, implemented, and maintained network management systems, databases, and hospital specific systems/workstations.