Technical Support Engineer Resume Profile Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Engineer

Create scripts to automate installation and monitoring of the systems.
Secure network services using firewall, SElinux , and access list.
Analyze system logs and identify potential issues with computer systems.
Automate installation of Red Hat Linux on computers at SEAS lab using Kickstart file .
Manage physical storage on Linux/Windows systems.
Configure and troubleshoot network setting on Red Hat servers and Mac mini servers.
Set up and configure FTP server, Web server, VNC server, and NFS server.
Configure local services on Linux/Windows/Mac systems.
Install, configure, and manage new software and hardware.
Administer users and groups in Linux systems and secure Linux files access.
Manage network user accounts using LDAP utility.
Utilize remote tec hnologies to support users where applicable.
Provide guidance for staffs/faculties using applications, software, or hardware installed or maintained by CF.
Work on ticket based system of best practical solution s .
Write and implement technical procedure s for documentation .
Use Dell KACE to oversee inventory, imaging, patch management, and software distribution on SEAS network.
Install servers and switches into racks and do the cable management.

Confidential

Programmer/Research Assistant

Designed energy efficient QoT -guaranteed routing algorithm in a translucent optical network.
Developed codes in C/C to implement routing algorithms in a translucent optical network.
Developed codes in C/C to compare routing algorithms in terms of energy consumptionand QoT .
Designed a colorless and directionless reconfigurable optical add-drop multiplexer ROADM .

Confidential

Junior Engineer

Performed cable engineering and provided electrical instrument and consumer lists for cement factories.
Designed and tested motor control center panels and low voltage panels in compliance with IEC standards.
Calculated and designed low voltage and middle voltage single-line diagrams.
Developed indoor and outdoor lighting systems, electrical installations, and lightning protection systems.

TECHNICAL SKILLS

Operating Systems: RHEL, Ubuntu, CentOS, Cisco IOS, Windows XP/7/8, Mac OS X

Programming Languages: C/C , BASH S cripting , Data Structures Algorithms

Network Technologies Services: TCP/IP, HTTP/HTTPS, FTP/SFTP, LAN/WAN/WLAN, DCE/DTE, HDLC, Frame Relay, Token Ring, DNS, ARP /Inverse ARP , DHCP, ICMP, TCP/UDP, SSL, Firewall, Intrusion Detection Prevention, VPN, Spanning Tree, CSMA/CA, CSMA/CD, VLAN, Telnet, SSH, Port Security, 802.11, 802.3, AP, WEP, SSID, WPA, IPv4, IPv6 , Static Routing, RIP-2, OSPF, EIGRP, BGP, DSL, ATM, NAT/PAT, VTP, 802.1Q, CDP, VLSM, ACL,Load Balancing, PPP, CHAP, DLCI, PVC, LMI, IPsec, ESP/AH Security, Tunneling,SONET/SDH, DWDM, Multiplexing, SElinux, VNC Server, FTP Server, Apache Server, NFS Server, CIFS Server, LDAP Server , rsync, SMB, SNMP, SMTP

Network Devices and Tools: Cisco Catalyst Switch , Cisco Router, Optical Fiber, Coupler,Optical Multiplexer/Filter, Optical Amplifier EDFA , Optical Transmitter/Detector, Optical Switch,ROADM, Network Printer, Wireshark

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Technical Support Engineer Resume Profile

Washington, DC

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