Software / Hardware Experience:

• Window 9x, ME, 2000, XP, Vista, Windows 7, 2003,2008
• Windows PowerShell
• Microsoft Cluster Services
• Microsoft Network Load Balance Services
• VMware ESX /ESXi2.5,3.0,3.5 4.0,4.1 and 5.0
• SAN Storage Area Network Environments
• Fiber Channel Switches and HBA's
• VMware Workstation 6.X,7.X and 8.X
• Redhat Linux
• Suse Linux
• AIX 5.1,5.3 and 6.1 with IBM Tivoli software
• Cisco Router and Switches
• Microsoft Network Monitor
• Wireshark
• Xtreme Networks Layer 3 Switches
• Netscreen Firewall
• Nortel Contivity VPN appliances
• Veritas Backup Exec
• CommVault 9.0
• Veritas / Symantec Netbackup
• Tape Libraries
• HP Virtual Tape Libraries VTL
• Veritas Storage Exec 5.3
• Computer Associates Arcserve 2000
• McAfee Enterprise Virus scan 8.0, 8.5i ,8.7i and 8.8i
• McAfee ePolicy Orchestrator
• Microsoft Exchange 5.5, 2000, 2003, 2007 and 2010
• System Management Server 2003
• Microsoft SharePoint 2007 2010
• System Center Configuration Manager 2007
• Microsoft SQL 2000, 2005,2008, 2008R2
• Idera SQL monitoring and performance tools
• WordPress 3.0
• Plesk Control Panel 9.2
• Crystal Reports 8.5 and XI
• NetIQ Change Guardian for Windows and Active Directory
• DataLink Viewer
• Visual Cut
• Automate
• Casco ShopVue v4 and v5
• Dell Laptops and Desktops
• HP Proliant Servers
• Dell PowerEdge R7xx , R8xx
• Microsoft Terminal Services
• DameWare
• VNC
• Microsoft Virtual PC
• Microsoft Windows Update Services
• Citrix Metaframe 1.8 , XP, Presentation Server 4.5, XenApp 5.x, 6.X
• Citrix Xenserver 5.5 ,5.6 and 6.1
• Thin Clients
• TrackIT 5.0 , 6.5, 7.0 and 8.0
• Symantec Antivirus Enterprise Edition
• Computer Associates eInoculateIT
• Microsoft Office 97, 2000, XP, 2003, 2007 and 2010
• Trend Micro Officescan
• APC UPS battery backups
• Laser printer repair
• Wireless Networks
• Network cable wall / punch panel termination

Employment History:

Confidential

Senior Systems Specialist

• On several occasions I was assigned by management issues or projectswhich were ongoing that no one else was able to resolve. This wasbecause I approached all issues with an open mind and took nothing for granted. The smallest of details can be critical in solving any problem. I was also assigned such tasks because I think outside of the box to provide solutions where conventional solutions did not work. All projects or issues that were assigned were resolved.
• Planned and implemented the upgrade of an existing VertiasNetbackup 5.1 environment to Symantec Netbackup 6.5 followed byan upgrade to Netbackup 7.0.
• Planned and implemented a redesign of server backup policies to correct and eliminate numerous problems with system backups.
• Researched additional backup applications to provide granular backups and restores of Microsoft SharePoint, Exchange and SQL environments while at the same time lowering the TCO Total Cost of Ownership of the backup environment.
• Designed and implemented new backup-to-disk and disk-to-tape environments to further insure data integrity and improve system backup and restore times.
• Restructured the Authority's old VMwareESX 2.5 / ESX 3.0 environment which included seven ESX servers and eighty virtual machines non-centrally managed, to a centrally managed Virtual Center vCenter 4.0 environment with scheduled reporting, alert monitoring and patch management.
• Upgraded all VMware ESX 2.5, 3.0, and 3.5 servers to vSphere 4.0 Update 1 without disrupting access to production VMs.
• On multiple occasions had to manually rebuild mission critical VMs from scratch by rebuilding the virtual machine's VMX files while maintaining the VM's VMDK file. All rebuilds of VMs were successful and resulted in zero data lossand minimal downtime.
• Restructured and upgraded a complex parent / child Windows 2000 domain to Windows 2008. This included the consolidation of Group Polices and cleaning up DNS problem to correctly use dynamic DNS to correct previous issues.
• Used the Delegation of Control feature in Active Directory to off-load low level network account management like password resets and updating user account contact information to help desk staff.
• Deployed a series of custom group policy ADM files to centrally manage the Authority's specific settings in applications such as Adobe Reader, WinZip and Java. Previously the Authority managed these settings on a per-user / workstation basis.
• Upgraded an older Windows 2003 SMS 2003 SP2 server to a new HP Proliant DL385 G5p to Windows 2008 64bit SCCM 2007 server.
• Implemented a Windows 2008 IIS7.0 server to host and deploy a Proxy.PAC file to centralize the Authorities administration of Internet Explorer Proxy exclusions. This replaced their old proxy exclusion structure which was managed using multiple group policies and was administratively cumbersome to manage. The new Proxy.Pac file allowed the Authority to route web traffic through different proxy servers depending on the websites name or IP address.
• Created and deployed a Windows 2008 virtual machine running HP's System Insight Manager 5.3 to manage / monitor the Authorities 25 HP servers.
• Built SharePoint 2007 SP2 and SharePoint 2010 farms for use by the Web and Application Development departments.
• Upgraded the Authority'saging mission-critical IBM RS6000 server from AIX 5.1 to AIX 5.3 on newer hardware. The AIX server hosted the Authority's custom financial bond management application.
• Configured a multiple password policy layout using Windows 2008 fine grain password policies.
• Migrated Authority data storage system from an aging EMC Clarion SAN to a Compellent SAN, saving the Authority over 65,000.
• Recovered all data from a 6TB HP DL320 post system board, RAID controller and simultaneous hard drive failures. This required patience and solid understandingof how RAID worked. Doing so saved the Dormitory Authority from losing months of data and money. The Dormitory Authority realized this and I received acknowledgement from the acting President and Chief Executive Officer Paul T. Williams for my effort put forth to correct this issue.
• Planned the migration from Exchange 2003 to Exchange 2010 SP1 which included an Exchange 2010 CAS array and creation of scheduled mailbox move scripts using Powershell and Windows Task Scheduler
• Setup a Sharepoint 2010 farm in a Network Load Balanced configuration that usedKerbose authentication.
• Used a combination of Microsoft Network Monitor and Wireshark to diagnose dropped connection issues from Windows XP clients to DASNY's Windows 2003 files server and Exchange 2010 CAS array. Packet traces revealed the Windows XP clients were using Kerbose via UDP and not TCP as used in Windows Vista and newer clients. Once the Windows XP clients were updated to use Kerbose via TCP, the dropped connection issues went away.
• Researched and located a company which sold refurbished IBM Rs6000 9131series servers. Doing so saved DASNY thousands of dollars as compared to buying new servers. The refurbished R6000's were later installed and configured with AIX6.1, then setup to host the Authority's custombond management application.
• Recovered a file server at remote site that crashedmyself alone using HP iLOto mount an ISO image in order to do a clean Windows 2008 R2 install, followed by restoring all data to the server from backup. All items were done over the weekend and resulted in zero downtime for users at the start of the next business day. There was zero data loss and users did not realize there was any type of server issues over the previous weekend.
• Took on the role of Database Administrator when the Authorities sole DBA retired. This entailed managing the Authorities 20 SQL 2005 2008 R2 servers on top of my existing job responsibilities. Duties included but were not limited to building T-SQL queries,stored procedures, writing reports for SQL Reporting Services, building SSIS packages and daily SQL server and performance monitoring.

Confidential

Operations Technician

• Single handedly planned, designed and implemented a new Server Room / Windows 2003 infrastructure that included: two Active Directory domain controllers, one applications server, one Citrix 4.5 Presentation server, one ERP server, one time and attendance server, one data warehouse server, 9TB Storage Server, FM-200 Fire suppression system installed by vendor and additional A/C units installed by vendor .
• Migrated all users to a hosted email solution as a more cost effective solution to running an Exchange server in house.
• Setup a Nortel Contivity VPN solution for remote access for mobile users.
• Identified and cleared up network bottlenecks on existing Layers 3 switches by installing fiber cabling between switches.
• Cleaned up folder permissions on existing storage server by making sure all shares had the proper group permissions and that users accounts were not directly applied to shares.
• Implemented a help desk system called Track IT 8.0 Professional to help manage and track internal help desk tasks.
• Wrote purchase order and capital expenditure requests for all Information Technology equipment.
• Planned and managed the Information Technology department budget.
• Made modifications to existing Crystal Reports using Crystal Reports 8.5 or Crystal Reports XI.
• Created an hourly database log file backup for SuperPower's ERP server that ran 24 hours a day. Also setup a SQL job to shrink the database log files on a weekly bases.
• Created custom SQL DTS packages to extract specific information when needed.
• Setup server notifications via HP Insight Manager to notify me on my BlackBerry of any hardware failures.
• Designed and implemented a Cisco Aironet solution
• Setup an 8e6 web filtering appliance solution to monitor and restrict web access.
• Implemented anAPCenvironmental monitoring unit to monitor the temperature in the server room.
• Developed a tape backup schedule that included off site tape storage.
• Standardized all user desktops to Dell Optiplex Gx645 and Gx745's and developed a ghost backup imaging process.

Confidential

I.T. Operations Technician

Helped managed a 20 Windows NT, 2000 and 2003 server environment.

• Split time between server management and help desk tasks.
• Managed Veritas backups for Latham and Schenectady sites that used Robotic libraries and Autoloaders.
• Setup an HP Virtual Tape Library using iSCSI in a Windows 2003 test environment.
• Monitored business critical Microsoft SQL 2000 database servers and Exchange 5.5 / 2003 servers.
• Performed daily monitoring of all server event logs and available disk space on all servers.
• Preformed onsite tech support for the Schenectady site daily.
• Responded to after hour's tech support requests.
• Wrote up purchase request forms for all desktop and server equipment.
• Established a contract with a local vendor for printer repairs for all Lexmark, HP and Xerox printers.
• Created Windows batch files to import registry files and other critical settings to users computers in a Windows NT 4.0 domain.
• Helped monitor our Surf Control Email Filter daily.
• Created disk quota polices using Storage Exec 5.3 to monitor and control disk space usage.
• Wrote up server Change Control Request no tifications for manager's approval for Sox compliance regulations on all server changes or reboots.

Confidential

Systems Engineer

• Managed Windows based client networks onsite and off site
• Managed client Cisco routers and switches.
• Responded to emergency onsite support requests
• Performed Windows NT 4.0 Server to Windows 2003 Migration.
• Implemented backup solution and monitored backup jobs.
• Helped clients with network upgrade recommendations and solutions.
• Managed client end user problems including email, printing and application.
• Documented all changes made to network.
• Managed in office help desk requests.
• Helped manage multiplatform network environment Windows, Sun and Unix .

Confidential

Help desk Coordinator

• Helped support 200 client/server network.
• Aided in the management of Windows NT 4.0 Server andUnix environment.
• Fixed all end user computer network problems.
• Terminated network cables in punch panel and wall when needed.
• Handled all help desk calls.

Confidential

Network Security Auditor/Instructor

• Tested network security, simulating hacker attack methods.
• Gave seminars, with other security professionals, regarding Network Security issues and Computer Forensics to the general public and law enforcement officials.
• Taught A curriculum to students weekly.