Summary of Qualifications

Background encompasses 9 years of hands-on technical experience with skills and accomplishments in the areas of systems integration, system administration, implementations, troubleshooting, and support ofcross-platform operating systems. Highly motivated and ambitious individual with excellent customer relation's skills and excellent written and oral communications skills to translate complex technical issues in business terms to all levels of management and staff.

Technical Skills:

Hardware: HP DL Proliant Servers, Dell Power Edge Servers, IBM SystemX, IBM Blade Chassis, IBM NetApp filers, IBM Blade Servers, NetApp FAS Controllers, Cisco UCS Blade Chassis, Cisco UCS Blade Servers, Cisco Fabric Interconnects, Fiber component adapters, HP and IBM Tape Libraries, QNAP appliance

Software: McAfee VirusScan Enterprise, Symantec Endpoint Protect Manager, VMware vCenter, VMware Horizon View, vCOPs, VMware VDP Advanced, Veeam Backup, Nagios, NetIQ, IBM Systems Director, IBM Tivoli Manager, Lotus Dominos/Notes, Exchange, Apache, Microsoft IIS 6/7/8, Windows Clustering, SharePoint, Citrix, LAMP, Active Directory, Microsoft SCOM, Data Fabric Manager, OnCommand System Manager, Likewise PBIS , Websense Security Suite, Cisco UCS Manager, Red Hat Satellite

OperatingSystem: Microsoft Windows Server 2012, Microsoft Windows Server 2008, Microsoft Windows Server 2003, Windows XP/7, Macintosh OS X, Redhat Enterprise Linux 5,6 and VMware ESX/ESXi server 3,4,5

Databases: Microsoft SQL Servers 2005/2008/2012, Oracle, MySQL 5

Network/Security: Sudo, SSH, SFTP, BIND, DNS, Samba

Professional Experience

Confidential

Systems Administrator

• Daily support of the enterprise environment, including systems monitoring, verifying the integrity and availability of all hardware, datacenter resources and applications utilizing SCOM, vCOPs and solar wind software.
• Provided 24/7 support for the EMEA and US regions using follow-the sun model and the ITIL framework.
• Troubleshot servers, applications, and logged issues and resolution tracking using Remedy ticketing systems, including business critical, change management and release management.
• Administrated Websense Security filtering for the US region including conducting a Websense RiskVision assessment of the current Websenseenvironment to identify data vulnerability within the environment.
• Involved in implementing, designing, and planning in a virtualization project VMware and HyperV in production, test and development for migration to a new Datacenter.
• P2V of existing Servers to consolidate the datacenter to aid with cost, hardware maintenance and disaster recovery.
• Deployment and upgrade of our VMware ESXi 5.x environment including upgrade of all hardware and daily support of the existing VMware farm of all US region.
• Supported and migrated existing file shares to Windows 2012r2.
• Worked on Windows migration project migrating all existing Windows 2003 servers to Windows 2008 and 2012r2.

Confidential

Systems Engineer / Administrator

• Responsibilities included 24/7 on call support of server hardware, SAN, VMware farm, Business enterprise and clinical application and aligning technology to meet the university and clinical challenges in all branches locations.
• Knowledge of Windows 2003, 2008 implementation, RHEL 5.x, 6.x administration and active directory administration to support the organizations infrastructure.
• Involved in implementing and designing the VMware, Cisco UCS and SAN environment for the university and clinical mission.
• Maintained and troubleshot the ESXi 5.x host in a clustered environment using VMware update manager and support utilities.
• Consolidation of all Servers into the new VMware farm including V2V of all servers running in HyperV.
• Involved in Implementing and designing the VMware View POC for the clinical and educational mission with focusing with HIPPA compliance requirements with the rest of the team.
• Worked on migration of LAMP Server, IIS Web application and SQL databases to new VMware production environment using VMware, Microsoft and NetApp best practices to mitigate any performance issues.
• Performed OpenSSL certificate management of all websites hosted for the medical school under RWJMS.
• Implemented a better way to document and monitor new guest machines or physical servers being deployed through the use of a checklist, test scripts and new server build request forms all customized for the IT infrastructure.
• Involved in implementation of disaster recovery solution for the infrastructure in the HIPAA compliant environment.
• Collaborated with vendors support to identify infrastructure at risk due to software and hardware bugs coming up with an action plan to remediate efforts.
• Performed monitoring and troubleshooting of NetApp controllers for software and hardware issues using DFM and OnCommand.
• Provided storage administration like disk aggregate management, LUN expansion and volume size management.
• Configured de-duplication on volumes for effective utilization of space, snapmirror and management of snapmirror relationship, management of LUNs and igroups for windows and Unix hosts using ontap cli and snapdrive.

Confidential

Systems Engineer/Administrator

• Deployed VMware ESXi/ESX 3.x and 4.x hosts. Participated in a medium-large design and implementation of a vSphere virtual infrastructure and VMware View.
• Provided 24 by 7 support to all Servers and enterprise class applications for both the US and EMEA region.
• Designed and Implemented a Linux Farm for the research scientist group.
• Integrated the Linux and Macintosh computers within the active directory environment with a software enterprise tool called Likewise Enterprise now BeyondTrust and Centrify POC.
• Installed, monitored and deployed Redhat Enterprise Linux 5 and 6 using Red Hat Network and Red Hat Satellite.
• Created Server build and application checklist for documentation purposes.
• Provided daily support for the Linux High Performance Computing environment hating applications for the research group.
• Performed backups using IBM Tivoli Manager and Microsoft SCOM to monitor the Redhat Linux Farm.
• Troubleshoot systems servers and application issues and log documents and resolution tracking using Assyst and Remedy.
• Worked on a Datacenter consolidation project migrating servers to a co-location leveraging snap mirror technology.
• Ensured that all daily backups completed successfully and troubleshoot any failing backups.
• Involved in the disaster recovery project for all tier applications.
• Provided daily hardware support and performance tuning of our entire IBM System X Servers, IBM Blade Chassis, IBM Blade Servers and N series SAN in the Datacenter environment.
• Migrated and upgraded print Servers to Windows Server 2008r2 and executed daily maintenance of file Servers for the US region.
• Performed regular security monitoring of all computers and Servers using Symantec Antivirus, Symantec Endpoint Protection Manager and McAfee VirusScan Enterprise.
• Worked on migrating/troubleshooting users from lotus notes to exchange project.
• Worked with the QA and Compliance team verifying proper documentation of all IT Infrastructures.
• Installed and qualified IQ/OQ/PQ all Servers in accordance with GxP standards outlined in Code of Federal Regulations, SOX compliance and projects as well as operational requirements.

Confidential

Desktop Support Team Lead

• Managed and mentored a team of 5 working on imaged and deployed computers, installed software on client workstation and lab equipment using SMS/SCCM.
• Troubleshoot all hardware and software related issues for apple and windows environment.
• Purchased hardware and software for daily deployment and PC refresh projects.
• Acted as level 3 supports for all the client issues unresolved by the helpdesk.

Confidential

Desktop Support/QC Technician

• Imaged and deployed computers for new hires for the research team, installed applications and configured Novell clients on users profiles.
• Ran a web-based application called PARTS to monitor computers being deployed and radia software manager for software deployment and patch management.
• Worked closely with asset management team to assure timely delivery of all imaged computers.

Confidential

Desktop Support Consultant

• Provided desktop support to end users installed and configured standard images, operating systems, active directory to manage user accounts, and end user software in Apple and Windows environments.
• Documented work completed, work requests and trouble tickets in Remedy, including inventory and purchase orders.

Confidential

Desktop Support / Technical Support Analyst

• Worked within a support group providing technical support for the sales force team for major Pharmaceutical companies responsibilities included responding to phone calls, emails and providing hardware support.
• Generated activity request using Siebel to document and monitor open and closed request.