Objective

• To earn an IT position with an organization, which will benefit from my education, training, and experience, and that is proactive in the continuing education and future growth of their employees.

Technical Qualifications

• ITIL Foundation Certification June 2013
• VMware Certified Professional VCP 5.0
• EMC Implementation Engineer VNX
• EMC Proven Professional Associate Level ISM
• Microsoft Certified Professional MCP Win 2000
• Microsoft Certified Systems Engineer MCSE Win NT 4.0
• Microsoft Certified Professional plus Internet MCP I .

Technical Experience

Confidential

Sr. Systems Integration Engineer

• Supported infrastructure gear located across three datacenter co-location facilities
• Participated in redesign and implementation of each datacenter
• Supported Cisco and Arista network infrastructure
• Supported Cisco UCS and SuperMicro compute infrastructure
• Supported EMC VNX and NetApp storage infrastructure
• Implemented a complete end to end virtual environment built on VMware vSphere5/6, vCenter v5/6and vCloud Director Beta Code
• Supported VMware View 5.x environment
• Performed Datacenter access control for various vendors
• Responded to trouble tickets related to any physical / virtual environment issues
• Supported the Hands On Labs at the VMWorld 2012 San Francisco/EMEA events
• Documented issues with the beta code and submitted bugs back into product development team
• Documented processes and procedures into internal Knowledge Base for knowledge transfer
• Worked to document the complete shutdown and power up of our datacenter environment
• Various experience with additional VMware technologies VCSA, vCOPS, Auto Deploy, Host Profiles, vDS, PowerCLI, VSAN, vSphere Replication, SRM

Confidential

Sr. Consultant

• Provide deployment and implementation services of multi-vendor solutions in a Data Center environment.
• Pre-sales resource to support the sales team when needed
• Escalation point for Engineer, Sr. Engineers, and Consultants
• Maintain relationship with key vendors to stay current on products and technologies.

Confidential

Sr. Systems Engineer

• Enterprise Backup Administration Responsible for backup and recovery of enterprise data using EMC Networker Software, EMC AX4-5 SAN Array, Data Domain DD690 Data De-Duplication array, and Scalar i500 Tape Library.
• SAN Administration Responsible for connecting, configuring and zoning all servers into our Cisco MDS FC SAN fabric.
• Storage Administration Responsible for creating RAID groups, LUNs, and provisioning storage on multiple EMC Clariion storage arrays.
• CAS Storag e Administration EMC Centeras 12 node with replication configuration
• NAS Storage Installation EMC Celerra NS-G2 Gateways implementation
• Disaster Recovery Implemented EMC RecoverPoint SE
• Data Center Administration - Racked, cabled, and configured Dell Power Edge servers and or provisioned VMware servers as needed for the organization.
• Technology Lead for the implementation of Siemens' Soarian Application Suite The main Clinical, Financial, and Decision Support applications used at Mary Washington Healthcare.
• Level 2 support for Active Directory, VMware ESX v3.5, and Citrix Presentation Server v4.5.
• Print Server Administration Manage multiple print servers at multiple sites supporting hundreds of print devices.

Confidential

Desktop Support Analyst

• Helped create the roll of Physician Support at MediCorp Health System's helpdesk
• Contacted directly by Physicians for all PC hardware software related issues to reduce downtime for the Physician
• Configured PC hardware software peripherals as assigned by Task Coordinator
• Provided II level support for all Technical Support Specialist
• Part of a committee to standardize the Windows XP image rolled out to all new PCs and rebuilds.

Confidential

Technical Support Specialist

• Provide I level support to all MediCorp employees at multiple locations
• Troubleshoot and resolve PC, PDA, peripherals, and network connectivity issues.
• Toned out and patched network drops when requested.
• Configured PCs with Windows 9x, Windows 2000, and Windows XP.
• Installed and configured MS office 2000 2003.

Confidential

Service Center Analyst

• Provide first level support to over 20,000 internal and external associates and 30 locations.
• Troubleshoot, isolate, document, and resolve multiple desktop and network issues with in Win95, WinNT, and Win2000 operating systems.
• Configure Microsoft Networking and Novell Netware client software to Capital One standards.
• Administer user accounts across multiple platforms including NT, Novell, Unix, Unisys, MVS, and Oracle.
• Configured MS Office suite application to provide more efficient use for the associate's job function including Outlook, Word, Excel, and Power point.
• Utilized Clarify application to document all troubleshooting and resolution procedures, and gather correct information for escalation of severity 3 through severity 1 tickets.
• Worked with Knowledge Management team to provide solutions for first call resolution, which increased tracking and reporting capabilities, lower costs for support, and less downtime for end users.

Confidential

Technical Support Professional

• Provide end user support for desktop systems and small business workstations.
• Install and configure Win9X, Win ME, and MS Office Suite applications.
• Troubleshoot, isolate, and resolve any hardware or software issues with in the clients Warranty.
• Utilized Vantive application to document all steps of troubleshooting and resolution procedures.
• Installed and configured printers, scanners, cameras, and external Zip drives.