TECHNICAL SKILLS

Software Applications: Office Word, Excel, PowerPoint, Access, Outlook, Visio, Project, SMS, PcAnywhere, Dame ware, LANDesk Management, NetMeeting, Remote Desktop, Lotus Notes, Active Directory, HP Openview, Remedy, BMC Service Desk Express, Help star, Magic, Service Desk Express, Microsoft Exchange 2007,2010, DHCP,DNS,WINS

Operating Systems: Windows: 7, Vista, XP, NT, 2000, 9x, Microsoft Server 2003, 2008

PROFESSIONAL EXPERIENCE

Windows System Administrator

Confidential

• Installed Windows updates using Eminentware on Windows 2003 and 20008 servers.
• Performed Windows 2008 Server build via remotely and configuring.
• Installed software on servers remotely.
• Utilized SharePoint for documentation for servers, desktops, laptops for inventory purposes.

Windows System Administrator

Confidential

• Responsible for Active Directory administration on 9 domain controllers. Created security groups, Distribution Lists, Created new user accounts, Reset passwords and lock/ unlock user accounts. Moved computers in correct OU.
• Performed Exchange 2007 and 2010 administration creating shared mailboxes. Gave access rights to shared mailboxes. Managed storage limits on users mailboxes. Granted permissions to different mailboxes.
• Created shared folders on servers and creating security groups for each in active directory. Granted users access to secured folders on network. Set security on folders per user's requests.
• Responsible for Server Administration. Cleaned up disk space on servers. Replaced defective parts. Installed updates and schedule server maintenance.
• Granted users permissions to printers on network.
• Monitored server performance alerts via solar winds.
• Responsible for Windows servers 2000, 2003, 2008 troubleshooting and hardware repairs.
• Worked extensively with of Windows operating systems. Performed extensive documentation.
• Interfaced with vendors such as HP, Dell with hardware failures or connectivity issues.
• Utilized SharePoint for documentation for servers, desktops, laptops for inventory purposes.

Windows System Administrator

Confidential

• Setup user accounts in Active Directory. Granted permissions within Active Directory. Created secured groups per client request and give access to certain individuals within those groups in Active Directory.
• Utilized MS Exchange 2010. Created new mailbox for new hires or existing users. Granted permission to mailboxes per manager's request.
• Performed Troubleshoot network issues for clients if they cannot access the network.
• Setup new desktops and laptops for client's sites. Setup printers and configure email account on machines. Resolve day to day issues.
• Utilized team viewer or remote desktop to connect to computers and servers at local sites.

Systems Administrator/Technician

Confidential

• Served as Project manager for WIN XP to WIN 7 migration utilizing Ghost Drive.
• Migrated from windows 2003 to Windows 2008 server.
• Setup new Laptops and Desktops for clients using Ghost Image for WIN XP and WIN 7 operating systems. Setup new desktops pc's for chemical LABS.
• Conducted server backups and tape backups.
• Utilized Exchange 2007 to create and grant permissions to mailboxes and set mailbox size limitations for users.
• Managed and implemented SSOX project for the company.
• Supported sites all over the US with PC related issues. Install software on laptops, desktops. Utilized remote desktop to connect to systems.
• Interfaced with vendors with upgrading lab instruments and specific Pc's running different software's and instruments.
• Built servers Win 2003 for remote sites
• Utilized SSCM 2007 to deploy patches to desktops and laptops as well as deploying software updates
• Utilized Ghost Image to setup desktops and laptops
• Responsible for day to day administration and monitoring of VM Ware Virtualization.
• Utilized SharePoint for documentation for servers, desktops, laptops for inventory purposes.

Desktop Support

Confidential

• Setup new laptops and desktops for clients using boot 3.4 cd. IBM ThinkPad laptops, HP Desktops. Performed troubleshooting for network connectivity. Supported remote users with pc related issues as well as in house employees.
• Responsible for LANDesk Management and Remote Desktop to connect to computers. Installed software and applications. Responsible for Windows XP environment, MS Office 2003, MS Outlook, Lotus Notes. Performed Troubleshooting of network printer issues.
• Traveled to other sites nearby for support as needed. Setup wireless access using wireless control system as well as troubleshoot wireless issues. Setup Encryption on all laptops running SGE Encryption to protect data on hard drives.
• Supported over 300 remote users with technical problems related to laptops
• Utilized Ghost Image to setup desktops and laptops.
• Responsible for Active Directory administration creating security groups, Distribution Lists. Created new user accounts, Reset passwords and lock/ unlock user accounts. Moved computers in correct OU.
• Utilized Ghost Image to setup desktops and laptops.

Desktop Support

Confidential

• Evaluated and determined resolutions for computer hardware and software problems within an enterprise environment.
• Utilized Ghost Image for Laptops and desktops as well as Bart PE imaging software.
• Created user accounts within Active directory. Removed computer names from active directory, move computer to correct location within active directory. Created group policies in active directory and grant user access to proper groups
• Responsible for administration of VOIP phone system in site administration. Setup new phones for users and create VM mailboxes. Performed troubleshooting phone issues.
• Migrated from Windows 2003 to Windows 2008 Servers using Ghost Image
• Provided desktop support for various operating systems Windows 2000 and Windows XP .
• Responsible for troubleshooting and repair network printer problems. Setup printers for users. Resolved issues regarding Blackberry. Performed troubleshooting for network connectivity for users in office and outside of office.
• Traveled off site to other offices to resolve network problems, printer problems, and software and hardware issues.
• Responsible for setting up new laptops and desktops as well as upgrade user to new PC's and Laptops using Ghost Image.
• Provided technical support for Lotus Notes, MS Office 2003.
• Gave clients access to folders on the servers.
• Utilized Net Vault to conduct tapes backups on servers.
• Built 2003 servers for remote sites
• Utilized WSUS to deploy patches to servers
• VM Ware Virtualization: responsible for day to day monitoring and administration
• Utilized SharePoint for documentation for servers, desktops, laptops for inventory purposes.