Summary of qualifications

Professional experience

Confidential

Senior Systems Administrator

• The UCCMS division of Avanade formally Azaleos Corporation specializes in monitoring and performance tuning of both hosted and remote managed systems while maintaining SLA for system up time.
• Responsibilities include the successful onboarding of new customers. This worked included the managing of project and resources as well as the developing of ITIL processes to include Change Management, Problem Management and Incident Management.
• Customer focused projects included helping existing customers to develop long term road maps and project planning to bring in organizational stability and align business and IT requirements. Examples of this type or work include helping design change control process and life cycle development process.
• Business projects include aligning expectations surrounding statement of work SOW and the worked delivered while reducing risk for the organization. The principle parts of these projects involved negotiations and translations of existing SOW's as well as reviewing new SOW's for customer delivery.
• Other customer projects include working with both new and existing customers to build out Responsibility Assignment Matrix RACI documents to keep customer and company goals aligned while working to control vendors/channel partners relationships,
• Experienced with working and managing globally dispersed teams of different nationalities and managing political and technical risks associated with cultural difference.

Confidential

Senior PFE Premier Field Engineer

• Worked with several customers on initial design and post optimizing configurations of Exchange 2003/2007/2010. These environments scale from both local to international size organizations.
• Microsoft ExRap accredited. This is internal Microsoft accreditation for being able to analyze Exchange environments and recommend best practices and improvements. This includes constructing personalized remediation plans based on the needs of the customer.
• Work with customers as trusted advisor ensuring holistic infrastructure health. This included verifying that all Microsoft technologies interacted well with each other as well as other Non-Microsoft technologies as well as help develop road maps for future product release cycles.
• Evaluate customers current Exchange environments and develop project plans to bring the Exchange infrastructure to Microsoft best practices.
• Design and architect Exchange 2007 and 2010 migrations for business needs and user requirements
• Worked with account executives in developing rough order of magnitude ROM's and statement of work SOW documents for current and new contracts over various technologies.
• Worked as a subject matter expert SME for pre-sales calls involving Exchange, Hyper-V and Active Directory.

Confidential

Senior Systems Engineer

• Designed, implemented and supported several large enterprise wide projects to bring the network up to par with industry standards for Active Directory, Exchange and VMware ESX deployments as well as looked at current and future projects for way ahead considerations.
• Lead Active Directory engineer for a global enterprise forest which entitles setting practices and policies based on government needs and security standards.
• Current project involves redesigning the Active Directory structure, group policy implementation guidelines, and replication topology.
• Exchange 2003 engineer. Review, design and implement the new architecture to support global war fighting units.
• Lead engineer for several ESX deployments which include new ground up implementations and upgrading of existing infrastructure from ESX 2.5 to ESX VI3.

Confidential

Senior Systems Administrator promotion within Kuwait contract

• Promoted to senior level engineer and relocated to a remote site to bring this independent site up to industry and government standards in a short time frame.
• Designed and implemented the upgrade of multiple Windows 2000/Exchange 5.5 Forests to Windows 2003/Exchange 2003 forests.
• Upgrade multiple domains from Windows 2000 to Windows 2003 and redesigned and rebuilt the forests GPO and OU structures to allow role based administration.
• Migrated one Exchange 5.5 environment to Exchange 2003 across two separate forests using forest trusts, ADC connections and native Exchange migration tools.
• Migrated one Exchange 5.5 environment to Exchange 2003 using dial tone installation into the site and migrating the date to the new Exchange servers.

Confidential

Systems Administrator

• While working on the Kuwait contract I was recognized for advance Active Directory knowledge and tasked to redesign the GPO policies, OU structure, and handling high priority projects.
• Maintained and designed multiple Active Directory structure for 14000 users to improve security, permission delegation and GPO flow.
• Rebuilt multiple GPO policies to fix inheritance issues and to consolidate duplicate policies for the Arifjan site.
• Managed high priority projects with high levels of visibility as dictated by the Army in support of command staff special needs.
• Wrote policies based on the implementation of priority projects for the site teams to follow as a new best practice strategy.
• Managed security assessments and patch management via system scanning and WSUS server deployments to meet IAVA compliance.