Profile

Highly motivated, success driven professional seeks to obtain an On-site IT Consultantposition which offers opportunities for professional development and advancement based upon personal performance.

Summary

• Offering education and experience in computer service technology, computer information systems, project management, team leadership, technical support, customer service, quality control and employee training.
• Certifications: CCNA: Data Center: Cisco Certified Network Associate Data Center, VCA-DCV: VMware Certified Associate Data Center Virtualization, VCA-Cloud VMware Certified Associate, ITIL v3, MCTS: Microsoft Certified Technology Specialist Windows Server 2008 Hyper-V,MCSE: Microsoft Certified Systems Engineer, MCSA: Microsoft Certified Systems Administrator,MCP: Microsoft Certified Professional, MCTS: Microsoft Certified Technology Specialist Vista, MCITP: Microsoft Certified Information Technology Professional Enterprise Support Technician, CompTIA A Technician certified, CompTIA Network Technician certified.
• Accreditations: VSP: VMware Sales Professional
• Consistently received outstanding performance evaluations in all positions held.
• Advanced skills:VMware HA, VMware Clustering, VMware Virtual Networking, Amazon EC2,Office 365, server hardware and softwareconfiguration,maintained Windows server environment, administer of Windows server 2003/2008R2/2012R2, install and support managed servers, SAN,RAID configuration and management,troubleshooting server operating systems, Hyper-V virtualization,VMware virtualization,Windows server clustering, design of Active Directory domains forest and sites, setup of VPN site to site and SSL VPNconfiguration, setup of terminal server for remote client access, configuring security for Windows servers, setup users and groups within Active Directory, perform fail over for clusters,back end network setup for customer's internal infrastructure, patch management of applications and servers, troubleshooting of email issues. Configuration of IIS 6, 7, 8. Cloud computing, Firewall and infrastructure security troubleshooting and policy configuration. DNS and network routing issues. Knowledge and experience with mobile devices and operating system.
• Configuringof TCP/IP, DNS, DHCP, SMTP, POP3, VPN, and other networking protocols

Experience

Confidential

Cloud Engineer

• Provide support for cloud servers hosted on VMware ESXi 5.5, applications, data networks for customer's solutions.
• Setup and troubleshoot Windows 2003, 2008 R2 and 2012 R2 servers usingESXi VMware vCenter, and Hyper-V System Center Virtual Machine Manager SCVMM
• Consulted, researched, troubleshoot, and evaluated customer's questions and solution to make best practices were being made for their cloud server infrastructure
• Configure and troubleshoot Cisco ASA firewall VPN LAN to LAN IPSEC tunnels for customer cloud security
• F5 Load balance troubleshooting and configuration
• Debug VPN tunnels for customer's site to site locations.
• Configure and troubleshoot SSL VPN connections for customer's client to site locations
• Work with network diagrams on how customer infrastructure works and need improvements
• Created KB articles and documentation on how to troubleshoot and understand how customers virtualization and cloud servers operations
• Routed IP traffic to using ACLs and security policy's on Fortigate firewalls.

Confidential

Lead Systems Administrator

• Manage the day to day operations of the Systems Administration support department
• Manage and enforces the policies and procedures of the department while offering high end support to customer base.
• Mentor and assist with training of the technical support team to ensure quality is given each and every day.
• Implemented Problem Management procedures based on ITIL best practices to ensure metrics and customer expectations were met.
• Ensures calls and tickets are being handled in the most efficient manner to meet SLA.
• Set goals and team objectives for the team to better serve internal and external customer base
• Distribute and manages special projects and/or tasks needing to be done on specific shifts
• Created team environment that ensured employee motivation and daily success of their duties
• Monitors tickets and add tips or suggestions to help with the issues for better customer service
• Individual reviews to help improve team, customer success and contribution to overall company goals
• Troubleshooting of Windows 2003/2008R2/2012R2 servers located across 16 data center environments
• Troubleshooting of Windows servers hosted virtual server's issues using VMware vCenter.
• Utilize technical skills to troubleshoot and build server hardware deployments into data center IBM, HP, Super Micro, and Dell , images and deployment server replacements.
• Install Fiber Channel Host Bus Adapters inside customers servers with virtualization solutions that utilized fiber switches to SAN
• Troubleshoot LUN issue utilizing EMC SANPower Path for customers virtual machines
• Administer, configuring, and troubleshooting of IIS 6, IIS7, and IIS 8support for customers to maximize server uptime.
• Advise and taught customers on best possible solution for their web infrastructure in a hosted data center
• Training customers on best security practices for their servers and applications
• Tivoli IBM /VERITAS back up data recovery, restore, and configuration and setup.
• Create and configure firewall securitypolicies for Cisco PIX/ASA and Juniper firewalls products to minimize attack surface prevention to customer's web infrastructure.
• Projects- Speed Test:Led and coordinatedefforts of deploying Speed Test server for external customer to test bandwidth upload and download speed.
• Projects-Windows Updates: Led the test and analyze Windows update dump files for Microsoft in an issue of why Windows Server crashes occurred after patch
• Projects- Data Center Migration Led the coordination of scheduled Data Center Migration in London with the Support team to move customers to a new Data Center facility.
• Configure and troubleshoot VPN access for secure client to site and site to site solutions.
• Administration and configuration of WEB, SMTP, FTP servers for customer's solutions.
• Researched and investigate issues with customer's server s to ensure preventative action for future problems.
• Troubleshoot email routing in regards to customers solutions.
• Created Maintenance Database plans for backup and databases and insuring database integrity.
• Troubleshooting of Microsoft SQL issues for customer's backend databases.
• Ensure proper monitoring of network traffic and server system for connection problems and downtime.
• Troubleshooting network connectivity on down web servers not communicating online.
• Network Load Balance troubleshooting for customers web HA environments
• Failed over clusters solutions to ensure patch management of servers were up to date.
• Setup and troubleshooting of Active Directory installations and configurations.
• Created and documented wiki articles in reference to how process and technical producers should be implemented

IT Consultant

Confidential

• Installed and designed Active Directory environment for users and computers on local network
• Analyzed and monitored systems performance for Windows Server 2008
• Support and resolved end users issues on site to site VPN network.
• Setup and maintained QuickBooks database software for productivity in business environment.
• Created documentation of servers and there services on the network
• Maintained server availability for maximum uptime on network
• Provide preventive maintenance to servers for customer.

Lead Consumer Electronics

Confidential

• Honored as PC Technician of the Month 5 times due to exceptional performance.
• Contributed to successful training of new Technicians in all phases of their duties.
• Repair, of Sony, HP, Dell, Toshiba, Compaq products.
• Customer service projects to include various customer interaction, and improvement with SLAs
• Performed troubleshooting and repairs of desktop, laptop hardware and software problems.
• Provided technical support to clients via telephone on hardware and software matters.

Dell Technician

Confidential

• Successfully configured and installed computer systems and networked printers for business use.
• Ensured proper TCP/IP communication across the network for configured devices.

• Diagnosed and resolved computers for network connectivity problems over the phone.

Confidential

Computer Service Technician

• Performed safe and efficient installation of computer hardware systems and components.
• Utilized troubleshooting and problem solving skills to configure diagnose and resolve technical problems.
• Completed projects involving installation of Windows 98/2000/XP MS Office.

Confidential

OBE Installer

• Acquired experience configuring and restoring Windows NT for 3000 systems at client sites.
• Oversaw timely and efficient imaging and ghosting of computers.
• Applied technical expertise to network computers utilizing patch cables.