SUMMARY

• Windows, Linux and Novell Server and VMWare Engineer with 20 years experience in high pressure SLA driven environments seeks senior and challenging role. Have progressed through the ranks and have broad experience in application packaging, server support, project management, team lead, and design role in both NetWare and Windows environments. Seeking a position where I can utilize my broad depth of overall IT experience in highly demanding, fast past environments to produce impact on the stability and uptime of a company's mission critical business systems. Have in depth project management experience as well as in-depth technical knowledge of supporting large scale, mission critical environments.
• Take Charge type of individual with ability to lead projects
• Often acted in the role of a Team lead with responsibility for managing a project, people and budget
• Work well with a wide range of cultures and personalities
• React quickly and remain calm in the moment of crisis

PROFESSIONAL EXPERIENCE

Confidential

Data Center VMWare Engineer

• Maintain and Monitor the VMWare 3.5, and ESX 5.0 as well as 5.1 Server farms
• Perform V2V and P2V migrations as needed from legacy environments to newer Vblock 5.1 environment.
• Manage various disk storage devices and monitor disk space growth.
• Perform general server troubleshooting and maintain uptime.
• Maintain VMware cloned images and templates.
• Experience in P2V and V2v using VMware Converter/Plate Spin 6.8.x./Portlock Storage Manager
• Manage iSCSI attached and Fiber attached storage, including Dell Compellant, EMC, and Hitachi
• Perform VRanger Backups of VMware images
• Maintain server uptime in a mixed Windows 2003, 2008 and Windows 2012 server environment.
• Incident and Problem Management responsible for identifying, isolating, and resolving technical incidents and problems in the context of ITIL for all systems under management
• Participate in project planning and execution

Confidential

Technical Service Delivery Managerw

• Responsible for the oversight of all projects within the Team
• Provide regular reports on system status, capacity management and usage, and maintain records on all network and distributed systems inventory
• Supervised all Core Infrastructure system employees, offshore and onshore, providing them with appropriate training and resources to perform their responsibilities
• Attend regular management meetings Provide necessary project communications
• Have Background and understanding of geographically distributed Microsoft environments. Provide computing services on a day-to-day basis consistent with Service Level Agreements
• Research, recommend, and implement where appropriate new technologies within the infrastructure areas to meet the client's evolving business needs. Work in a multi-vendor environment. Familiar with Large Data Centers.
• Providing accurate and timely completion of all system requested activities
• Responsible for employee technical/professional development. Staff mentoring and team building as a key job component
• Manage the offshore leads ,who in-turn manage their respective sub-teams: the AS/400 lead, the Unix Lead, the Storage Lead, and the VMWare and Wintel Lead. Supervised all team leads, and an overall team of 30.
• Follow all ITIL Processes, change controls and methodology.
• Coordinate employee activities to ensure proper support coverage in relation to project initiatives
• Act as liaison and customer advocate between department, technical support teams and its customer base and outside vendors
• Definition, procurement and quality support of all computing, NOS, Data Center, and telecommunications services and infrastructure

Confidential

Infrastructure Senior Support Engineer

• Responsible for maintaining Active Directory the Novell File and Print environment and IAM environment, while engineering and performing a migration to Windows 2008 and Active Directory. Served as the Project Manager of the Migration Project
• Support a Mixed Active Directory and NetWare environment virtualized within VMare ESX
• Act as a technical liaison between Client's customers and third-party software/hardware vendors
• Produce and maintain existing documentation e.g., admin procedures, SLAs, etc. .
• Participate in all Disaster Recovery site testing and write recovery procedures across multiple operating systems.
• Identity Management Work: Support a complex and interconnected LDAP application authentication environment based on Novell's Identity Manager 3.6 and associated drivers.
• Novell to Linux Migration Work: Participated in the migration of a hybrid SLES 11/NetWare 6.5 LDAP/iDM 3.6 environment to a pure SLES environment only, including moving SLP, time services and NetIQ/IdM drivers over from one to the other.
• LDAP work: Worked with Novell Sentinel as an event driven security tool. Support Dev, QA and Production LDAP environments with an eDirectory to Active Directory driver, and an Oracle Driver.
• Novell to Windows Migration Work: Heavily involved in the planning and migration of file and print services from NetWare 6.5 environment to a pure Windows 2008 environment.
• Participate in all capacity planning meetings, requirements gathering, and provide high level input.
• Work in a tightly knit team. Balance project workload and daily tasks.
• Have Background and understanding of geographically distributed Microsoft environments. Provide computing services on a day-to-day basis consistent with Service Level Agreements
• Experience with Network Load Balancing, MS Cluster Server, and SAN implementations
• Experience in working with EMC's Data Domain which offered data replication, faster recovery, and

Confidential

• Good understanding of various tape backup systems, as well as disk to disk replication methods, such as EMC's Avamar. Data Streams were able to transfer faster. Worked well in Disaster Recovery scenario combined with being a good fit and integration with the VMWare environment. File level and Image level restores possible as well.
• Performed Avamar agent installs on NetWare, Linux and Windows guests and led this project.
• Worked with EMC Centera Archive system. Familiar with storage according to organizational and application policies.
• Experience with VMware products, with a good working knowledge of ESX/VSphere and VCenter. Including experience with server deployment and configuration, and monitoring server performance, to include capacity and optimization.
• Research, recommend, and implement where appropriate new technologies within the infrastructure areas to meet the client's evolving business needs
• Experience with disaster recovery methods, and file replication and disk to disk duplication methods.
• Well versed in AntiVirus, End-point Encryption and WUS update services in creating a secure computing environment.
• Provide regular reports on system status, capacity management and usage, and maintain records on all network and distributed systems inventory
• Excellent understanding of NTFS and Share Permissions, as well as Group Policy
• Participate in SOX mandated periodic reviews, data gathering, and reporting

Confidential

Senior Systems Analyst / Engineer

• Responsible for supporting 3,000 public facing computers and 3,800 staff computers at a renowned New York City Institution
• Led an engineering group in the development, maintenance and testing of a Windows corporate PC standard in a complex multi-platform, large enterprise environment . Primarily acted as the ZenWorks 7 support engineer.
• Perform the combined duties of an operational support engineer, Project Manager, Quality Assurance analyst and testing engineer throughout the engagement
• Performed migration from NetWare 6.5 servers to Novell's Linux OES servers, which then subsequently led to the migration from ZenWorks 7 to ZCM 10, and thus allowed the desktop migration from Windows XP to Windows 7 to be done, because the software delivery and server side infrastructure allowed this to happen.
• Laid the foundation for a ZenWorks 7 to ZCM 10 migration and the initial Windows 7/ZCM 10 build. customer later went to Active Directory and SCCM instead
• Explored MDT and APP-V as Deployment of Windows 7 and applications
• Responsible creating a project plan and an imaging process for rolling out nearly 6,800 machines from Windows XP to Windows 7 and engineering the build and the project management of the desktop team and the roll out and deployment process.
• Supported GPO policies for all locked down staff and public computers
• Extensively used APP-V as a way to mitigate non-Windows 7 compatible applications so that they could be sequenced and deployed either via Citrix,or as part of an APP-V client.
• Created development of test cases, maintaining tests cases, executing and documenting test case results
• Packaged applications using MSI based delivery tools and scripts, using Admin-Studio 9.5 as well as ZenWorks 7.0
• Had to solve a number of issues prior to migration of desktops to Windows 7: Remote imaging, image creation, having a software delivery and desktop management tool that can deliver software to Windows 7 as opposed to WinXP.
• Led the engineering team effort with routine maintenance tasks of the corporate standard and automated provisioning processes. Also act to architect the new environment in transitioning services from Zenworks 7.0 to ZenWorks Configuration Management 10.0 ZCM 10
• Created the VMWare-ESX lab environment for various desktop builds and test cases. This created a uniform test bed where none previously existed and led to a standardization process in the corporate desktop image and software delivery to those images.
• Perform initial analysis of Level 3 support requests and report suspected root cause and options to resolve the identified issue
• Familiar with Admin-Studio 9.5 and Wise Package Studio as Packaging tools. Familiar with Microsoft Application Virtualization APP-V of applications. Had to resolve Non-Windows 7 Compatible applications and deliver them to Windows 7 desktops, without the need to create Windows XP virtual machines. Had to perform an application discovery study, prior to rollout of Windows 7 and had to solve a number of Windows 7 related issues in running Windows XP applications, with APP-V application sequencing being a critical factor to success.
• Users were able to select the hosted applications, without the need to deploy these applications to the local Windows 7 desktop hard disk. AS part of Windows 7 imaging and deployment process had to address a number of issues of non-Windows-7 compatible applications and how to deploy them
• Push Registry settings, Group Polices, software bundles and desktop configurations to all Library Computers, company-wide

Confidential

Senior Systems and Identity Management Administrator

• Operations and Engineering role within a highly distributed global enterprise organization, with offices in Asia, Europe, and throughout the Continental United States
• Experience with VMware products, with a good working knowledge of ESX/VSphere and VCenter and Virtualization of Linux machines, Including experience with server deployment and configuration, and monitoring server performance, to include capacity and optimization
• Hands-on technical position with a focus on supporting eDIRECTORY on a mix of Solaris and Linux Red Hat Servers
• Job entails supporting Single Sign On and Access and Identity Management. Job required the incumbent to have a strong and broad technical foundation as well as a strategic mindset, good communication skills and the ability to collaborate well with others

Confidential

Senior Systems Administrator

• Engineered and designed the smooth migration of one MTA organization, newly formed, to another data center and business location, while providing seamless continuity of business services in the process
• Created a soup-to-nuts migration, including planning, server creation, documentation, training and hand-off documentation. A mixed NetWare, VMWARE and Active Directory Environment
• Trained newly hired IT staff in desktop support, tape backup, server recovery, iManager, ZENWORKS and all support facets and created sizable turn-over documentation to newly trained help desk team, desktop team, and server team, along with several developers as well. Supervised the new staff until they were self-sufficient in running the newly formed BSC MTA organization in World Financial Center, in lower Manhattan.
• Senior point of escalation of all issues and the senior consultant on-site until the organization could hire their own IT staff.
• Experience with VMware products, with a good working knowledge of ESX/VSphere and VCenter.
• Provided significant cost savings in taking a 50:1 ratio of physical hardware to virtual hardware and allowed the project to be done quickly as a result of the representation of the Main Headquarters Windows and Solaris Application server environment in VMWare. This allowed the project to be done on time, on budget, and with a significant cost savings compared to duplicating production environment on physical servers

Confidential

Systems Engineer/Project Management Associate

• Engagement consisted of Project management and server support in the integration of two large Banking organizations: TDBank Purchasing Commerce Bank and Hudson Savings Bank.
• Responsible for architectural design input, documentation, and cluster creation for the combined organization. All Commerce Data and ZFS methods were transferred/adopted to TDBank's Environment.
• High on the priority list was a uniform Desktop Model/Build in support of the combined organization, that could be easily supported by back-end infrastructure, and run applications of all legacy acquired organizations.
• Ability to function in a large Scale Banking environment, and with multiple levels of reporting structure, and have shown ability to work independently and as part of a team.
• Provided end-to-end project documentation, from inception, to design, to final resolution

Confidential

IT Senior Operations Analyst / Team Lead

• Job entailed the Project Management aspects of incorporating what were separated, geographically disbursed environments and teams, into one combined, supported entity. Some of these environments were Active Directory Environments, others, Novell Environments, with a mix of SMS/SCCM software distribution, or ZenWorks. A mix of email platforms: Lotus Notes, GroupWise, Exchange, and so forth.
• Met and communicated with all key stakeholders before, after and during the migration project. Was very effective in customer interaction and in managing customer expectations and meeting deliverables
• Responsible for providing 3rd-level operational support, entailing excellent communication and problem solving skills along with project planning and project lead experience. Supervised 2 engineers in New York and had a West Coast Counter Part, and a Mid-Atlantic States Counter Part.
• Responsibilities included supporting New York, Boston, and all of New England, Rochester, Florida, and Pennsylvania, and all servers in all branch offices on the Eastern Seaboard along with the Headquarters in New York. Supported 1,600 New York users, and 4,500 users overall in my district. Supported a very large server farm and complex team.
• Supported remote offices with discrete servers, and responsibilities also included supervising and mentoring the more junior offsite desktop/junior server administration team members in New England and Pennsylvania.
• Saved the company millions of dollars in successful recovery of 21 Terabyte SAN during emergency outage, via quick thinking and vendor involvement. Would otherwise have involved weeks of tape restores and loss of data and loss of revenue for weeks.

Confidential

Server Engineer/Application Packaging

• Was a 3 year employee, of vendors service Continuum Health Care Partners, a partnership of medical hospitals in New York, and was initially an employee of Cap-Gemini Ernst and Young and later, First Consulting Group, in support of Continuum Health Care Partners. Initially, a member of the Server Team, and later, a member of the Application Packaging/Q A team.

TECHNICAL SKILLS

SOFTWARE: Microsoft Office 2003 Suite Word, Excel, Access, PowerPoint, FrontPage, Outlook , Lotus Notes, Microsoft Project, WordPerfect/Corel suites, Lotus Office Suite, Learning Space, Lotus 1-2-3, Organizer Visio, Microsoft Project, Quicken, ProComm Plus, GroupWise, Sybase / Tape Library agents, NDS for NT, DirXML 1.1a, IDM 2.0, IDM 3.0. FTP,

NETWORK: Microsoft Windows 2008,2003, 2000, NT4 Server and Workstation Active Directory, Terminal Server, Citrix, VMWare-ESX 3.5/4.0, Susse, and RedHat Linux Novell NetWare 4.x,5.x,6.x,iPrint,iManager,GroupWise 5.5-8.0 PCAnywhere 10 McAfee and Norton Antivirus WUS server, Patchlink, ePO Policy Orchestrator, DHCP, DNS, WINS, ZENWorks 1.1-7.0 and 10.0 Software Distribution, Admin Studio 7.0, Outlook Web Access, Citrix 4.5 Magic Helpdesk Ghost tape backup products: Cheyenne/CA ArcServe 5.5-11.5, Veritas Backup Express, Netbackup, HP-Data Protector

HARDWARE: Compaq/HP DL 360, DL 380, DL580, 8000, HP servers. Familiar with Blade Servers BL series. IBM xSeries, and eSeries. ADIC Scalar 1000, Storage Works MSA 1000 and MSA 1500, HP EVA 5000 and HP EVA 8000 active/active and active/passive clusters. Familiar with iSCSI, NFS, and Fiber attached SAN and NAS storage, De-duplication