Level Ii Service Engineer Resume Profile
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Bartlett, TN
Skills
I possess over 8 years of technical experience which includes: Project Management, Onsite Technician Computer Networking/Telecom Administrator , Technical Instructor, International Accounts Manager and Level II Customer Solutions Engineer. As a business owner I have been instrumental in managing projects and designing dynamic marketing solutions for small to medium size businesses.
Experience
Confidential
Level II Service Engineer
- As a Level II ATM Service Engineer I am responsible for the installation/servicing of ATMs across the United States. I have been instrumental in training contractors and service engineers on the implementation of various ATM hardware/software upgrades associated with high profile clients such as Confidential Global Cash and Valero Energy.
Confidential
Level II Service Engineer
- As a Level II Customer Solutions Engineer, I am responsible for the installation/servicing of ATMs and bank security equipment. These products include ATMs, DVR systems, bank security systems, cameras, vaults, money counters and more.
Confidential
Technical Instructor
- I served as a Technical Instructor for corporate executives and Service Engineers within the ATM manufacturing industry. Here I also served as a Level II Help Desk Technician and an Account Manager over international accounts.
Confidential
On-Site Technician Computer/Telecom Networking Administrator
- I provided administrative support to MCI's computer and telecommunications network. I managed the telephone network utilizing the PBX, Meridian Voicemail and CISCO VOIP systems. I played a key role in expanding the MCI call center from 50 employees to over 300 within a one year period. I was also instrumental in training our management staff and student interns on the various aspects of efficiently managing resources from a corporate level down to individual end users on a local level.
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