TECHNICAL SUMMARY

IT Professional in Network Engineering, System Administration, Desktop and Application Support, Project Manager, and IT Manager in the Medical Device Manufacturing and Medical Industries. Proven track recordleading IT Planning, Designing, Implementation, support and management. Skilled communicator in business, medical, and manufacturing of company or client employees. Broad experienced, self-driven, expert troubleshooting and problem solving.

PROFESSIONAL EXPERIENCE

Confidential

Independent Consultant of IT Infrastructure, Network Engineering, System Administration, Desktop and Application Support, and development of client projects or contracts.

Confidential

IT Development Engineer

• Support and Manage the IT Infrastructure in a fast paced rapid growing startup company into a corporate giant through growth and acquisition. Primarily a Microsoft/Cisco shop with many supporting applications for company users.
• Software Engineer Consultant
• Software development and testing of the company medical device.

Confidential

Software Test Engineer

• Wrote and perform test procedures and automated test scripts Mini Pacemaker Device

Confidential

Software Engineer

• Software programming in Unix/QNX environment and writing of system tests using C/C , Perl Scripts Defibulator Programmer Devices

Confidential

Programmer

• Software Programming of Confidential for Hospitals and Clinics

SKILLS AND EXPERIENCE DETAILS:

End User Support

• Microsoft Applications and Systems, User and Software Developer Applications
• Applications Installs, Maintenance, Issue Handling, etc.
• Hardware Configure, Installation, Planning, Maintaining, Issue Handling
• Support for Software Developers, Engineers, Executives, Employees
• Support users locally, remotely, via telephone, nationally, and internationally
• Support internal and external clients using proprietary or third party technology
• User training individually or within group settings

Systems Development and Maintenance

• Utilized remote support tools, phone support, and on-site support as needed
• Project Research and Board presentations of products
• Created Contingency Plans and Disaster Recovery
• Application and Hardware Troubleshooting and Issue Resolution
• Application Installation, Configuration, Maintenance
• Utilize Management or Monitoring tools for Servers, Desktops, or Peripherals
• Design, Develop, Configure, Test, and Implement includes Installing, Upgrades, Maintenance, Support, and Troubleshoot Issues of Network Servers Application, DC, Data, Web, etc.
• Install, Configure, Maintain, Upgrade, and Troubleshoot, Cisco, Dell, D-Link, Netgear, and Intel Switches, Routers, Network Interface cards, Wireless, Telecommunications, Printers, and other network peripherals
• Network Planning, Hardware Installation, Manage and Maintain Cisco/Intel equipment
• Run network cabling, patch cables, telecom punch or cables as necessary
• Install and Manage APC Smart UPS battery backup systems.

Technologies actively and proficiently managed, used

• Server Installations, Upgrades, Migration, Maintenance, Monitoring, LAN/WAN, LDAP/DHCP, ODBC, AD, Web Server Management, Server Application management and maintenance, Hardware upgrades, Memory Upgrades, Tape Libraries, etc.
• Server Technology Microsoft Versions Uses NT 4.0 Server 2008r2 Server, MS SBS 2003/2008, 2010 VMWare MS Server 2003/2008
• Email Servers MS Exchange 5.0 MS Exchange 2007/2010, Lotus Notes 5.0 6.5 Server Installs, Upgrades, Migration between the two, etc.
• Database Servers MS SQL 2005/2008r2, MS Access 2000-2013, Installs, Upgrades, managed and maintained, Used
• MS SharePoint 2007 Document Sharing, Calendars, maintenance, support, etc.
• Backup Applications CommVault, CA ArcServer, Symantec Backup Exec
• Other Server Type Application Support Installations, Upgrades, Support, and Maintenance
• PeopleSoft, Oracle, Norton Ghost, Solid Works, DBWorks, PCAD, Tilcon, VMWare, IPASS, ActiveCard, VPN Security, Trackwise, Dreamweaver, FastTrack, MindManager, Serena PVCS VM and Tracker, TrackIT Issue Tracking, MS License Manager, MAX MRP, Visual Studio, Caliber, Labview, Ansys, Microcap, Crystal Ball, VectorCast, Nucleus Edge, MasterCam, DOCIT,
• Desktop Support Installs, Upgrades, Maintenance, Support, Remote Desktop Apps, RDP, Configuration Management, VPN Setup, Hardware Upgrades/Installs, Application Installs and Maintenance Support
• Desktop Versions MS DOS, MS 3.0, MS Windows 95/98, Windows ME, Vista, XP, Windows 7/8, Linux Red Hat 6.2, SUSE Linux 7
• Desktop Applications Installed, Supported, Maintained, Issue Resolution, and personally use up to 300-400 various applications.
• MS Suites Installed, Upgraded, Maintained, Supported, MS Office Suite 1995 2013 Outlook, Word, Excel, PowerPoint, Visio, Project, etc.
• Desktop/Laptop/Server Supporting Tools Desktop Analysis Tool, PST PW Recovery, Remote Task Manager, CMD Prompt, Dell OpenManage, Dell System Manager, Office Live Meeting, OphCheck, File Condensing Tools, etc. Utilize Doors for Software Requirement Management
• Utilize Track-It for Application Issue Management
• Utilize CITRIX Remote Desktop for Application Issue Management and Application Upgrade packages.
• Utilize GoToAssist, WebEx, and RDC Management Tools
• Application and Hardware Upgrades, Integration, or Migration projects.
• Utilize Dell Monitor for Systems Management for Servers and Peripherals
• Utilize SVN for Software Version Control
• Utilize PVCSTracker and Version Manager Software Issue and Version Control
• Telecommunications manage, support, implementation, and training.
• Cisco Call Manager and Unity Administration, VOIP/IPT
• Avaya Phone systems Land Lines
• Fonality HUD VOIP systems
• Maintain QoS and Cabling as necessary
• Plan, and Install Wireless AP for Phone and Computer use