Professional Summary

• Praveen is Lead Systems Architect LSA at PegaSystems. Praveen has diverse experience in design, architecture and implementation of Pega PRPC 5.x, 6.1, and 6.2 SP2 based BPM, BRE enterprise wide solutions in Insurance, Healthcare and BPO industry verticals. He is Pega Certified Lead System Architect CLSA with Pega Methodology Black Belt CMBB and Pega CPM Architect CCA certifications.
• As a Lead Systems Architect at PegaSystems, Praveen has provided thought-leadership to teams and client across business and technical project dimensions solving enterprise wide complex business requirements, performed at both the enterprise and project level including scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployments.
• Praveen also provided technical governance and project management to multiple clients and projects and ensured delivered solutions are realized in time frame committed and met / performed to technical and functional requirements. He also acted in advisory capacity to sales and service management on business and technical issues.
• Prior to joining PegaSystems, Praveen has about 12 years of professional experience in design and architecture of multi-tier enterprise applications in web and client-server technologies using J2EE, Web Services, web front-ends on different application servers on Linux/Unix/Windows platforms.

echnical Skills

Project Description:

Confidential services to major Insurance clients via their call centers. The call center personal could handle different types of calls based on customer needs. R2I phase of the project was developed to improve processing time for creating new business applications, Implement business rules to prevent undesirable new business applications from being submitted, Implement business rules to prevent undesirable new business applications from being submitted and Implement business rules that will reduce keystrokes when creating a new application.The project follows an initial POC application to prove the robustness of design and PRPC's integration capabilities with existing McCamish applications and systems.

Responsibilities and Contributions:

• Understand and analyze the current VPAS system and front end applications.
• Understand the requirements to how to onboard new customer quickly.
• Design and develop PRPC Enterprise Class Structure ECS to support onboarding of new Customers into McCamish BPO.
• Led design and development activities both onshore and with offshore teams to deliver the POC application and start building the new application.
• Document integration abilities, Analyze and discuss possible integration scenarios.

Relevant Project Experience

Project Description:

Confidential has requested Peg systems technology to develop a Proof of Concept POC application for a product configuration process. Using this POC application, Confidential intends to evaluate product configuration framework PCF and Pega Rules Process Commander PRPC applicability for their product configuration process.

Responsibilities and Contributions:

• Understand and analyze the current product structure in future first. Understand the rating engine and UI rendering of the existing product.
• Understand the consuming applications interaction for product definitions.
• Define the product hierarchy Build the product structure in PCF. Define the product attributes. Implement iterative feedback from NYL to refine the product structure.
• Build sample rating engine and rating logic for defined product components and attributes.
• Document integration abilities, Analyze and discuss possible integration scenarios.
• Analyze the current CAS application product integration requirements and explore the possibility of future integration with PCF based product. Document at very high level activities that need to be performed and document the integration scenarios.
• Knowledge transfer to client team, detail pros and cons and do a application demo.

Relevant Project Experience

Project Description:

Confidential has reported that their Business Insurance Express BIE application that was originally built on Pega's PRPC 5.1 SP3 in early 2007, has been recently experiencing performance and stability issues due to rapid increase in business. They also wanted to upgrade to PRPC 5.5 SP2. Farmers wanted expert consulting to review current BIE application with specific focus on complex and most commonly used business functions. The objective of this exercise is to determine the areas of improvement taking full advantage of PRPC 5.5 features, in order to improve application performance, stability and maintainability.

Responsibilities and Contributions:

• Review business requirements associated with the complex and underperforming areas of the application identified by Farmers.
• Evaluate the design for Class and Ruleset structure, Data Integrity, Scalability and Maintainability.
• Assess the application overall for Pegasystems' Guardrails best-practice compliance and identify areas of risk.
• Identify new design alternatives in the target PRPC version that will remediate current issues and improve performance. Provide specific direction on implementing the new design.
• Determine quantitative/qualitative benefits that can be achieved by implementing the proposed solutions.

Relevant Project Experience

Project Description:

The Objective was to conduct a Gap Analysis of the current two applications to assist ACE Overseas General and Accenture accelerate the development and enable re-use of their current HFC application that has been developed for Brazil and to see how the new Travel Insurance application can be integrated to enable the reusability for future roll-outs along with utilizing DCO and teaming with Accenture to assist ACE with attaining the business benefits of an automated process that is affordable and able to roll-out in a manageable period of time.

Responsibilities and Contributions:

• Understand current applications, class structure, use cases and design along with the scope for additional phases.
• Development of DCO tool. Application profiles for existing applications .
• Review new Travel insurance claims application requirements.
• Design and recommend new class structure for maximum reusability and easy extensibility.
• Develop Roadmap for delivery to 40 countries over next two years.
• Perform initial analysis for migrating existing applications to PRPC 6.x version.

Relevant Project Experience

Project Description:

The Service Automation project is consisted of developing a multi user, multi concurrent process, and scalable BPM system. The multiple phases of this project consisted of more than 200 complex business Flows. It allowed Prudential agents the ability to create specific financial activities. These case based activities automated the manual tracking of deadlines, quality, and process using PegaRULES out-of-the-box Service Level Agreements. The huge success of automating the Retirement Services workflow, this once manual process, has led to increased efficiencies, and process quality.

Responsibilities and Contributions:

• Designed and created the Loan process with updating DCO documentation during the elaboration and construction phase.
• Designed the user interface screen for Loans flow and Loans Quality review flows.
• Created Rules Harvesting artifacts during the elaboration phase.
• Redesign some screens to use BRE engine and use best practices.
• Led and facilitated DCO sessions and Operational Walkthroughs with business sponsors and stakeholders at the client site
• Partnered with the QA and UAT team to triage, manage and resolve defects