IBM Desktop/Network Technician Resume Profile Boston, MA - Hire IT People

Objective: seeking an Information Technologyposition in Network/Desktop Administration that involved strong maintaining, configuring, installing, monitoring, and troubleshooting.

SUMMARY OF QUALIFICATIONS

CCNA
CompTIA Security Certified Technician
CompTIA Network Certified Technician
CompTIA A Certified Technician
Installing Cisco VOIP Telephone
Well-grounded in Windows-based technical client support
Configuring Windows XP,Window 7, Windows Server 2008, and Linux
Microsoft Office anti-virus protection
Set up router and switch for LAN/Wireless/WAN
Troubleshooting, configuring, maintaining, installing, upgrading PC hardware and software
Hard-working, reliable, and responsible work efficiently independently and on a team dedicated to providing highest quality customer support and service
Excellent interpersonal and communication skills
Experienced in problem-solving and trouble-shooting

EXPERIENCE

Confidential

IBM Desktop/Network Technician

Assisting Network/System Engineering to setting up switch, router, and server in data center
Performing CAT 5 patching for network connectivity
Assisting to pull, terminate, and test all data jack for Network connectivity
Trouble shooting Desktop/Laptop PC to pull dynamic IP address from DHCP Server
Configuring Laptop and Desktop to access all Network Printer
Rebuilding machines using Ghost Images application and software install tool
Perform Physical site facilities inspections in new location
Perform encryption for machines to protect data prior to move system
Perform system decryption if request
Set up all desktop equipment at new location
Working with SQL Server to perform data collection and preparing users for moving
Mount all monitors as requested
Test machine functionality and connectivity after reconnection is completed
Provide post-move support to end users during first business day after all relocations
Provide users support with Window XP/7
Keep track on computer equipment using asset tag
Responsible for Desktop/Laptop equipment installation, configuration, maintenance and inventory
Working with active directory to add, reset, and configure user account
Providing break/fix for all IBM Desktop/Laptop Computer
Response to end user's ticket by analyzing and fixing problems
Monitors appropriate usage and performance of systems in accordance with plans and standard guideline and procedure

Confidential

Partner HealthCare Cisco VOIP/ Desktop Support Technician

Install, configure, and troubleshoot pc based hardware and software using documented procedures and methods
Assist with Network Infrastructure Group projects and deployments
Document all troubleshooting and resolution steps using prescribed procedures.
Physical installation of network and server equipment such as power, racking, and cabling in data center
Working with network team to assist setting basic network cabling and resolves problem POE problem
Provides technical consultation and assistance to users and other technical staff
Installs, configures, and maintains Cisco Telephone, data, and VOIP equipment
Investigates and resolve trouble tickets making necessary equipment repair
Maintains database for operation documentation and testing
Performing data collection onsite for implementing new VOIP Project
Configuring Cisco VOIP Telephone hardware and firmware
Keeping track of order being deliver toward warehouse
Assisting System Engineer to setup server hardware such rack and HP server at datacenter
Perform switch configuration such as manage Ethernet cable, setting up vlan, and LAN
Travel onsite to install and switch VOIP Phone
Transport old telephone for proper disposal
Travel for occasional off-site support when necessary

Confidential

Computer Lab Monitor Technician Internship

Setup Local Area Network
Troubleshooting user problems with MAC OS
Monitoring users daily activity
Installing and configuring computer lab hardware
Troubleshooting network, system, and application
Assistingindividual user with software and hardware issue
Work in a variety of development frameworks
Performing hardware troubleshooting such as upgrade memory, hard drive, and replacing motherboard
Trouble shooting software issue that relate to virus, backup file, and upgrading operating system

Confidential

Network and Desktop Technician

Creating webpage, uploading, and maintaining web server
Performing system upgrading for PC physical hardware
Installed, troubleshoot, backed up, for Desktop hardware and software
Keeping track of hardware supplies such making new order and install
Assisting user with technical support for PC application and hardware
Assisting helpdesk team to repair and configure new pc
Edited, uploaded, and maintained web site
Assisted users with computer support

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Ibm Desktop/network Technician Resume Profile

Boston, MA

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