SUMMARY

Cisco Network Professional. Cisco Network Routing Test, Switching Test, and T-Shoot exam. Currently have over fifteen years of complex and analytical professional network experience. Strong background in LAN/WAN support, switch/router configuration, and VOIP. Previously provided 24x7 support while adhering to strict service-level agreements and high standards. Excellent communication ability and a strong customer service representative background. Currently looking for a position to develop engineering skills in a Lan/Wan environment.

TECHNICAL SKILLS

• Supported LAN/WAN environment for over 15 years by troubleshooting and analyzing network issues.
• 15 years of experience in routing layer 3 technologies such as EIGRP, BGP, and OSPF.
• Extensive knowledge of TCP/IP and IP addressing.
• Experience in switching layer 2 technologies such as VTP, configuration and updating current IOS versions and creating vlans.
• Knowledge of Wireless Access Controllers, WLAN and how to configure and install access points including wireless surveys using Prime.
• Experience configuring and installing Cisco switches by replacing physical equipment in the network closets including copper cabling and UPS's.

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

• Supported LAN environment. EIGRP
• Engineered eight closets to remove 2950's Cisco switches to 4500 Cisco IP based switches.
• Established project budgets, to order hardware manage project costs. Worked with the Electrical Company and Cisco for BOM's. Bill of Materials
• Experience configuring and installing Cisco switches. Onsite physical equipment in the network closets such as cabling and UPS's.
• Worked with Confidential. GUI interface.
• Fluent in Prime, Cisco Works, Solar Winds, and Visio.
• Knowledge of Wireless Access Controllers, WLAN and how to configure and install access points.

Environment Nexus platform: 2000's, 5000's, 7000's. Cisco 3850's, 3750's, and 2950's.

Confidential

Network Engineer/Lan

• Day to day responsibilities include configuring and installing switches for break-fix issues. Patching cables for move, add, change requests. Created new Vlans for new installations.
• Configured Cisco 3750 switch stacks and Cisco 4500's for new installs.
• Responsible for the wireless environment. Configured Cisco wireless access points, and configured them
• using the primary Wireless LAN Controller. Performed wireless surveys using Prime.
• Used Network Node Management system to monitor the entire network on a daily basis.
• Did closet refreshes. Made sure cable management was in place and organized. Smart APC Ups's were
• ordered and installed at the primary sites.
• Performed maintenance and operational support for the network and desktops.
• Worked with Vendors such as HP and Avaya to instruct them on new projects and/or break fix issues.
• On call rotation 24 7. Responsible for all of Delphi's Michigan and New York sites.
• Responsible for operational support processes and procedures. Created new network docs with Visio.

Environment: Cisco: 6500's, 3750's, 4500's. Wireless: 1240, 1130's

Confidential

Network Engineering Analyst

• Day to day responsibilities include configuring, and installing switches for break-fix issues. Patching cables for move, add, change requests.
• Currently working on several projects to refresh Cisco equipment in a hospital environment. Includes putting on the new configuration and installing the devices.Performed planning and design along with configuration and integration support of WLAN including WCS.
• Performed site surveys and designed and implemented wireless data and voice networks
• Directly responsible for designing, testing, configuration, and deployment of wireless networks and infrastructure.
• Updated Visio documentation to ensure all network drawings were current and accurate.
• Level 3 break-fix on call with rotation every 7 weeks 24 7.

Environment: Cisco: 6500's, 3750's, 2960's. 4900's. Wireless: WCS, 1240, 1130's, controllers.

Confidential

Network Architect

• Responsible for proactively monitoring all Cisco equipment at the GM assembly plants to ensure alignment with SLA for zero down-time in plants.
• Used Visio to update and document network drawings.
• proactively went through several Syslog reports to do network maintenance and network cleanup responsibilities.
• Created and implemented engineering work orders for plants. Completed move, add, change requests. Which included 6500's and 3750's.
• Level 3 break fix analyst. Ensuring network outages were handled in a timely manner. Service Level agreement uptime was 30 minutes.

Environment: Cisco Works, Syslog, Secure CRT, Cisco 6500's, 3700's. EIGRP

Confidential

Customer Network Analyst

• Responsible for proactively monitoring all Cisco equipment at the Confidential assembly plants to ensure alignment with SLA for zero down-time in plants.
• proactively went through several Syslog reports to proactively do network maintenance and network cleanup.
• Worked critical break/fix tickets. Opened any cases with the network vendor, did any troubleshooting, and escalating with vendor engineers.
• Created and implemented change controls for various network issues.

Environment: Netcool, Syslog, Secure CRT, Cisco 6505, 6509, 3700, 4500 switches/routers, LAN/WAN, Data Center, VoIP, Frame-Relay, OSPF, EIGRP, BGP, MPLS, Cisco Works

Confidential

Infrastructure Analyst

• Clients included Confidential.
• Responsible for all-aspects of a global network 3,000,000 plus .
• Worked within a global, 24x7x365 production environment using corporate change-management policies to implement new changes or upgrades into the network.
• Minimized downtime when Bank of America's Network transitioned their acquisitions of Country Wide, MBNA and LaSalle Bank from WAN/LAN services to Data Center Core to Campus Cloud to Edge User.
• Responsible for opening any cases with the network vendor, troubleshooting, and escalating with vendor engineers.
• Included configuration changes and software upgrades.
• Troubleshot network equipment in small branch sites to campus-sized LAN/WAN networks.
• Included edge switches, distribution switches, core switch routers, and data center / server access switches.
• Configured routers according to OSPF, EIGRP and BGP protocols.
• Performed disaster-recovery testing and validation procedures DRP .
• Included working with other groups to create faux-outages or disasters to test network resiliency and the quality/accuracy of network documentation.
• Utilized Open View to manage SNMP alarms / traps, handle paging notifications, and monitor nodes in the active topology.
• Maintained Service Level Agreements SLA within one hour metric for any outages including 50 people or more.
• Supported Wireless ATM Frame Relay technology operations when downtime was recorded.
• Efforts included real time situational analysis to determine infrastructure issue and bring ATM back up within 72 hours.
• Responsible for proactively monitoring all Cisco and Cabletron equipment at the General Motors GM assembly plants to ensure alignment with SLA for zero down-time in plants.
• Implemented Cisco IOS configuration changes as per Dow and GM specifications to ensure compatibility with network operations.
• supported the DOW/GM EDS SLA metric which pertained to problem resolution specifying that all issues must be resolved within one 1 hour.

Environment: Cisco 6505, 6509, 3700, 4500 switches/routers, LAN/WAN, Data Center, VoIP, Wireless ATM, Frame-Relay, OSPF, EIGRP, BGP, MPLS, Cisco Works

Confidential

Access Pulsat Agent

• Participated as a Helpdesk agent where all calls had to be answered within 60 seconds to ensure excellent turnaround service to dealerships that addressed customer support and technical resolution.
• Responsible for troubleshooting and replacing all Confidential satellite communications which resulted in reduced downtime 4 hours for dealerships to locate parts.
• Utilized Hummingbird to troubleshoot satellite equipment and Tandem operations for mitigating any application layer issues.
• Worked with dealers to ensure internal servers were functional in order to facilitate multi-function operations in Confidential world application.

Environment: Exceed, Tandem operations, Satellite Communications.