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Network Operations Center Tier Ii Resume Profile

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Wake Forest, NC

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Professional Summary

Network engineer with background in routing and switching protocols: EIGRP, OSPF, BGP, STP, VLANs, 802.1Q, QoS. As a NOC Engineer at CenturyLink, I have experience in a 24x7x365 environment providing proactive network monitoring provisioning and fault, change, performance, and configuration management.As a Network Consulting Engineer at Cisco, I have two years of experience maintaining, and troubleshooting a large service provider's regional customer network comprised of over 6,000 Cisco devices. Fully engaged in customer-facing discussions to offer recommendations, deliver external documentation, and provide guidance on future projects.

Technical Competencies

  • Cisco Campus Router and Switch platforms
  • Routing and Switching protocols
  • Cisco Software upgrades
  • IOS operating system configuration and troubleshooting
  • Network monitoring tools including SolarWinds and Network Profile
  • Ticketing tools such as OneRemedy and SolarWinds

Professional Experience

Confidential

Network Operations Center Tier II

  • Provided circuit and equipment provisioning and testing
  • Assisted with circuit and network migrations and emergency alt-routing
  • Inventory management
  • Maintenance notification including service impact, risk assessment, and alternate schedule dates
  • Reported on network and circuit performance, trouble tickets, and incident reports
  • Monitored networks using real-time alarms on customer circuits and CPE devices

Confidential

Network Consulting Engineer

  • Provided proactive network support by analyzing deployed IOS versions and campus platforms
  • Planned and executed network upgrades and network migration activity
  • Provided support to senior Network Consulting Engineers by reproducing networks in lab environments
  • Responsible for maintaining over 6,000 Cisco devices across the network
  • Assisted in troubleshooting network outages while coordinating with involved internal and external groups
  • Delivered weekly configuration and software audit reports to achieve device standardization
  • Operated directly with client engineers in various locations to gain trust and achieve results
  • Technical Assistance Center Student LAN Switching Team
  • Gained invaluable Cisco IOS troubleshooting skills concerning hardware crashes and memory leaks
  • Provided solutions to various customers IOS upgrade issues
  • Kept precise logs of daily case status and final solution, available to all Cisco engineers for review
  • Provided recommendations to the client based on personal investigation and previous sample cases

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