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Senior Systems Analyst Resume Profile

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Columbus, OH

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Confidential

Senior Systems Analyst

Student Services Center Assistant Director

OIT/OCIO Training and Development Coordinator
  • Gather requirements, develop functional designs, coordinate development with technical leads and software developers, develop test plans, and perform functional testing for new Student Information System functionality
  • Support third-party/external and web services interfaces for Admissions CyberSource, CommonApp, and CollegeNet and Student Financials ECSI/SAL and HigherOne/CashNET
  • Support integration between Campus Solutions 9.0 and PeopleSoft Human Capital 9.2 via Integration Broker and XML/SOAP/web services
  • Provide general functional support and consulting for Student Financials, Admissions, and Campus Community modules in Oracle PeopleSoft Campus Solutions 8.9 and 9.0.
  • Plan and execute testing scripts for functional issues and new capabilities
  • Develop and deliver user training for PeopleSoft Campus Solutions, including enrollment, billing, student records, admissions, and Student Health Insurance
  • Create and interpret existing business process maps / swimlane diagrams
  • Develop and deliver classroom-based application training for 4 PeopleSoft modules / 100 users
  • Develop 30-topic web-based help system for student-facing PeopleSoft self-service module using RoboHelp
  • Manage customer service team of 12 employees and provide backup leadership to additional team in Student Service Center, conductingdirect supervision, performance management, and performance evaluation. Customer service team heavily utilized Financial Aid, Student Records, and Student Financials modules of Campus Solutions.
  • Develop 12 user demonstrations of PeopleSoft system using Captivate
  • Create 4 classroom-based training modules on Family Educational Rights and Privacy Act for 30-person customer service staff
  • Lead process improvement teams at Student Consolidated Services Center, resulting in new supervisor escalation procedure and refinements to Residency processes

Confidential

Marketing Coordinator and Coordinator of Technical Programs

  • Provide training and technical support to departmental sales, clerical, and management staff Coordinate IT certification programs
  • Organize and facilitate focus groups with business leaders
  • Contribute to 200 growth in lead generation and 50 growth in gross revenues from 2004 to 2005.
  • Coordinate direct mail marketing: compile lists from commercial databases, create concept, write copy, manage design process, monitor/track responses
  • Re-implement and upgrade ACT customer relationship management system
  • Implement customer e-newsletter using ExactTarget e-mail system
  • Write copy for seminar catalogs and web site
  • Strategic planning web-based newsletter: Develop concept, assemble project team, create project plan, collaborate with design team, write articles, and edit campus-wide newsletter for faculty, staff, and administration
  • Plan and coordinate special events: business breakfasts, executive overviews
  • Develop and design promotional literature

Confidential

PC Support Specialist
  • Provide classroom training on Netscape Navigator Gold to 12-member support staff
  • Administer Windows NT systems for faculty, staff, and instructional use
  • Create departmental Access databases
  • Create technical support Web pages
  • Perform maintenance and troubleshooting on PC hardware

Confidential

Support Technician
  • Provide classroom training on web authoring using Netscape Gold and HTML to faculty, staff, and students in labs
  • Participate in Web Advisory Group, charged with redesign of campus web site. Develop specifications, evaluate vendors, coordinate web development
  • Present technical paper at ASCUE conference
  • Prototype, test, deploy, and maintain system software for 50 stations in two instructional labs
  • Create technical support Web pages

Confidential

Project Manager
  • Recruit, train, and supervise 25-person contract publishing production staff
  • Manage and participate in producing over 8000 pages of foreign language documentation including graphics, text, indexing, and quality control. Formats include HTML, Microsoft Word, FrameMaker, PageMaker, Quark Xpress.
  • Install, troubleshoot, and maintain publishing software on 25 Windows and Macintosh systems
  • Design templates to accommodate multiple languages
  • Assist sales and operations staff to prepare bids and proposals

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