OBJECTIVE

Network Engineer pursuing opportunities to grow and to improve organizational effectiveness and efficiency through personal contributions. Also, to assist in aligning business processes and engineering technology to realize cost savings and accelerated performance for the organization.

PROFESSIONAL WORK EXPERIENCE

Confidential

Network/CMTS Engineer F/T Permanent

• Please see below contract position.

Confidential

Network/CMTS Engineer - Contractor

• Prepare and perform scheduled maintenances on the IP networking infrastructure. This involved device configuration modifications to CMTS', routers, switches Juniper, Cisco , IOS/OS upgrades, and follow-up troubleshooting.
• Perform CMTS chassis upgrades, card upgrades, frequency changes, QAM modifications, and node moves.
• Perform post analysis in partnership with the local markets XOCs to verify, restore and/or enhance customer services.
• Troubleshoot and resolve video multicast issues.
• Identify, document, and escalate faults that occur within the networking infrastructure during scheduled maintenance changes.
• Monitor the CRAN IP networking environment utilizing Spectrum, Remedy and JIRA systems.
• Document and escalate issues occurring within the infrastructure.

Confidential

Cable Modem Termination System CMTS Engineer

• Travel to client to discuss site specific projects.
• Build CMTS configurations for new and existing chassis'.
• Implement configuration and stage new chassis for production.
• Troubleshoot issues during production and implementation window.
• Update workflow through Remedy ticketing system.
• Perform post project analysis and documentation.

Confidential

Software/Hardware Repair Agent Part-time

• Provided solutions for clients whose computer systems are impaired either by hardware, virus, or operating system failures.
• Repaired client PCs providing education on best practices, and making recommendations on protection and use.
• Utilized a specific set of software tools to diagnose and test all facets of PC functionality.
• Provided assistance in computer sales educating customers on current technologies that may be a fit for their requirements.

Confidential

Team Lead

• Worked to facilitate successful project planning and implementation such as mobile cell tower turn-ups, enterprise router upgrades and new hub site integrations.
• Provided daily reports communicating status of current projects and scheduled maintenances results.
• Led coordination and flow of escalation processes when required for minimum customer downtime.
• Provided documentation and procedures as new projects were introduced.
• Effectively monitored optical and IP network environment while modifications were being implemented with tools such as NetCool, Remedy, Site Manager, and Spectrum.
• Managed scheduled maintenance workflows and projects during the scheduled maintenance windows.
• Prepared and performed various maintenances.
• Provided daily reports communicating status of current projects and scheduled maintenances results.
• Prepared and performed team annual and semi-annual reviews along with quarterly one-on-ones.
• Prepared and performed team goal setting, coaching, training, annual / semi-annual reviews, and quarterly one-on-ones.
• Efficiently assisted with staff selection and budget.
• Coordinated vendor and local training programs to improve team skill set to achieve and maintain high team success rates.

Confidential

Senior NOC Analyst

• Prepared and performed scheduled maintenances on the IP networking infrastructure, involving device configuration modifications, IOS / OS upgrades, and follow-up troubleshooting.
• Performed post analysis in partnership with the local markets to verify, restore and/or enhance customer services.
• Identified, documented, and escalated faults that occurred within the networking infrastructure during these changes.
• Worked with team members, local markets, vendors and head-end engineers to expedite service restoration during outages.
• Tapped to train local markets on configurations and procedural best practices.

Confidential

Network Analyst I

• Configure CMTS Cable Modem Termination System for expansion and performance enhancements.
• Efficiently performed CMTS card upgrades, connect frequency changes, QAM modifications, and node moves.
• Monitored the IP networking environment utilizing Spectrum, Site Manager, Netcool and Remedy systems.
• Documented and escalated issues occurring within the infrastructure.

Confidential

LAN/WAN Administrator

• Provided network hardware and IP management support for a multi-business financial company.
• Configured, managed, and monitored network device resources from customer edge to the core devices.
• Established VLANs and supported VPN communications.
• Managed installation of network cabling throughout the enterprise wiring closets.
• Enforced security initiatives throughout the corporate enterprise.
• Provided network traffic analysis for application level issues in a client/server environment.
• Worked with vendors to provide WAN solutions for inter-business connectivity.
• Effectively designed, implemented and managed all WAN connections supporting corporate and remote offices.
• Successfully migrated corporate headquarter network infrastructure from Bala Cynwyd to Philadelphia.
• Installed and configured Cisco and Alcatel routers and switches for LAN/WAN solutions.
• Established a WAN backup solution for our eCommerce Sungard hosting services.
• Project lead in implementing a corporate network monitoring solution Spectrum providing proactive alerts and notifications.

Confidential

Operations Manager

• Provided 24x7 hour support for over 30 servers and strategically planned backup solutions and reports for early client systems availability.
• Developed, reviewed and implemented escalation procedures.
• Managed distribution of critical financial reports.
• Provided management and hardware support for the corporate on-site optical imaging storage system.
• Implemented, modified and improved disaster recovery procedures for business critical systems.
• Participated in annual disaster recovery practices.
• Managed a staff of six employees. Performed quarterly and annual reviews that entailed personal career objectives, training, and goal setting.
• Modified Unisys financial system processes resulting in a 35 shorter processing window providing earlier system availability for improved corporate productivity.
• Created training documentation and mentored staff members minimizing 'new hire on boarding' process.

Confidential

Network Administrator

• Created customer accounts and providing customer access to corporate system resources. Provided daily administration of Novell, Windows NT, and Unisys Systems servers.
• Provided desktop, printing, and networking support to corporate customers local and remote.
• Created disaster recovery processes/kits for Microsoft and Novell system servers.
• Streamlined several critical financial system processes that greatly improved system availability, which led to a promotion to Operations Manager.