Summary

• Administered Windows Server / Desktop Virtualization Infrastructure, Network devices, Migrations / Password Reset
• Systems, evaluation, configuration, deployment, BCP-DRS
• LAN/WAN/WIFI, infrastructure development planning, Network Administration
• Solutions-focused IT System and Network Administrator with 15 years of experience providing rapid and client- focused technical support to end users Adept articulator of complex technical concepts to users of varying technical understandings. Demonstrated capacity to identify root causes while directing users to lasting resolutions. Proven ability to master new tools and technologies quickly. Adapting to Enterprise specific cultures.
• Cisco Routing and Switching, Juniper SA
• Active Directory DS, AD RMS, ADFS, ADCS, DHCP, DNS, ACL, DAC, RBAC
• Security / Performance Monitoring Network devices, System Center 2012 R2 Admin and Deployment Configuration Manager
• ITIL / MOF Foundation, Service Now, Service Manager, Sales Force CRM / SLA

INDEPENDENT CONTRACTOR PROJECTS / WORK EXPERIENCE

Confidential

Systems Administrator

ConfidentialTCS an Allied customer are contracted to provide a 1st Confidential Desk to Confidential is a Allied customer staff worldwide. Upon receipt of technical incident, I log it in Service Now Manager system and resolve the incident. If not resolved, escalated to 2nd line support Service Desk queue resolve incidents that are not solved by the 1st line team. My Responsibilities are to work with users to resolve tickets locally close the ticket on the system or escalate to another team within Confidential.

Responsibilities

• LAN/WAN, TCP/IP Protocol, /WIFI Network, development infrastructure planning, implementation
• Systems, evaluation, configuration, deployment, migration, update, backup, recovery, password reset
• Network Administration / Windows Server / Desktop Virtualization Infrastructure
• Active Directory, Windows server roles DHCP, DNS, IIS, RBAC, ACL's, Group Policy configuration
• Security / Performance Monitoring of logs, servers, firewalls, IDS / IPS.
• ITIL Foundation, rapid SLA response
• Service Now CRM / SLA Reporting accurate incident details remedial actions taken.
• Experienced troubleshooting Macintosh PC problems via phone, remote tools desktop support.
• Mac OS X, Windows 2000/XP Network , MCPS, MS. MCTS, MCSA, MCSE, CCNA qualified
• Microsoft Office Application Desktop Support
• Citrix, VM-ware, Windows Hyper-V, Cisco VOIP, routers switches, Juniper SA, IBM tape-backup sys.
• Support / administration of Windows 2000/2003/2008/2012 servers Windows XP/7 desktop OS.
• Windows Server associated infrastructure, architecture/services.
• Blackberry, Apple, Android Smart Phones, hand-held scanners, Barcode Readers.

Confidential

IT Windows System Engineer Tier II / III / Consultant

• Mac, PC, Computer, Server, Networking
• Hard Drives Replacement - Includes installation of the new drive and transfer of your data.
• Windows and Mac Operating System Upgrades.
• Memory Upgrades
• Internet Access - Setup your DSL or Cable routers to work with remote access, email, and firewall security.
• Secure Wi-Fi - Setup with a mesh Wi-Fi network.
• Data Backup / Backup to the Cloud.
• iPhone / Smart Phone / Tablet Setup.
• MS Office and iWork training
• Virus /Spyware Cleaning - remove most virus, trojans, ad-ware and spyware.
• Office moves - including wiring your new office, moving computers, printers, phone system, network and servers.
• Antivirus Software - install and configure enterprise anti-virus solutions to make sure that all you computers are protected and update.
• DVR /Security Camera -home and office camera system.
• Firewall / Network Security - secure all network traffic and provide detail reports on website visited, downloads, and bandwidth usage. Controlled Wi-Fi access.
• Website Maintenance / SEO.
• E-mail Setup
• Microsoft Office 365 / Google Apps / Cloud Desktop - Setup Microsoft Office 365 or Google Apps or a Virtual Desktop Solution.
• Training - We train you to use your technology like an expert. Tiger's Lair Multimedia Studios Consulting Services.
• Wiring / Cabling - Network, home theater, Wi-Fi.
• Streaming Video.
• Printer /Scanner /Copier Setup and Maintenance.
• Management of Hyper-V, VMware, Citrix virtual networks using System Center 2012 R2 Virtual Machine Manager. SCVMM used to deploy and manage virtual machines and services across multiple hypervisors, including Citrix XenServer hosts. Discovery and management of XenServer hosts and pools, create, manage, store, place and deploy virtual machines and services on XenServer hosts. Managing XenServer hosts through VMM with regard to Linux-based guest operating systems.

Confidential

Independent Contractor, Network Administrator / IT Deskside Support Analyst

• IT Deskside Support Analyst responsible for providing technical assistance to 50 to 200 employees.
• Deskside Support Technician is the provision of local technology hardware and software support.
• Document all work, including research and resolution in Confidential, TrackIT- CRM / SLA.
• Hardware/software support, video conferencing support, Ricoh, HP printer troubleshooting, configuration of Laptops, asset management, network support, telecom, procurement, PC, Printers, Cisco VOIP Telephony, Remote Desktop Connectivity, RSAT Network Connectivity.
• Window 7 operating systems, software installation, configuration, migration, updates, Anti-Virus. Windows, Dell, HP, Lenovo - Symantec Ghost imaging and deployment.
• Windows server 2003 / 2008 R2 systems and applications, Active Directory.
• Service center tickets, walk-in or other internal help requests.
• MS Office 2007, Microsoft Exchange Server 2007/2010, Citrix, WebEx, Tandberg/Polycomm, McAfee Endpoint Encryption, PGP Encryption, Nexsure, Sagitta, Dell Controller Perc 5/I RAID, Unitrends Enterprise Backup.
• Successfully troubleshoot, resolve or escalate technical problems to meet SLA.
• Comply with standard operating procedures to deliver quality solutions/service.
• Manage expectations of the customer and provides quality customer service at all times.

Confidential

Independent Contractor, IT Technical-Field Services Support Specialists Tier II

• Field Services Support Specialist is the provision of local technology hardware and software support.
• Improved build/deployment procedure to increase VDI production for new existing employees.
• Consulted with TCS IT teams to improve SLA expectation for VDI build / deployment worldwide.
• Service Manager 9 CRM / SLA tickets, walk-in or other internal help requests.
• Successfully troubleshoot, resolved or escalated technical problems to meet SLA expectation.
• Comply with company operating procedures to deliver quality solutions/service.
• Communicated with internal/external contacts on matters requiring technical explanation.
• Manage expectations of end user s and provides quality customer service at all times.
• Document all work, including research and resolution in Service Manager 9 ticket tracking system.

Confidential

Technical Assistance

• Hardware/software support, video conference support, LexMark, Xerox printer troubleshooting, configuration of Lenovo Series Laptops, Desktop Workstation, asset management, network support, telecom, procurement, PC, iPad, Printers, Cisco VOIP Telephony, Juniper SA, Remote Connectivity, Network Connectivity, Smart Phones iOS .
• Windows XP Professional and Window 7 operating systems, software installation, configuration, migration, updates, password reset, AD Rights Management Group Policy, Anti-Virus. Windows, Mac, HP VDI imaging and deployment
• Windows OS applications, network printers, network devices, Active Directory, PowerShell
• Administrate VMware Viewer 5.4 Virtual Desktop Infrastructure build and deployment .
• Lotus Notes / Domino Server, MS Office 2010, Citrix, WebEx, Tandberg / Polycomm, SharePoint, McAfee Endpoint Encryption, Junos Pulse VPN configuration.
• Administered Hyper-V, VMware, and Citrix virtual networks using System Center Virtual Machine Manager. Virtual Machine Manager VMM used to deploy and manage virtual machines and services across multiple hypervisors, including Citrix XenServer hosts. Use of VMM to manage the day-to-day operations of XenServer hosts and XenServer pools, discovery and management of XenServer hosts and pools, create, manage, store, place and deploy virtual machines and services on XenServer hosts. Administer XenServer hosts through VMM with regard to Linux-based guest operating systems.
• Use VMM to make resources from Hyper-V, XenServer and VMware ESXi hosts available to private cloud deployments, using SCVMM, PowerShell scripting.

Confidential

Independent IT contractor, IT Systems Network Administrator, Remote IT Operations

• Consulted on office network restructuring project for Confidential
• Installed / configured a DHCP, DNS, File Services, Windows Server 2008 R2 upgrade.
• Configuration of Active Directory, DHCP, DNS, IIS, RBAC, ACL's, Group Policy enforcement.
• Migrated user profiles from individual workstation to a central repository in Active Directory
• Created Roaming profiles for all employees in offices of Dr. Lee Gibstein. Receptionist, Nurses station, Operating room / Surgeries, Associates.
• Raid 1 backup configured to store patient EMR files
• Restructured existing network infrastructure for Active Directory Global Catalog Domain Controller
• Network Security was reinforced to insure HIPAA Compliance adherence in medical office.
• Cloud Backup Office Backup Solutions
• Remote Office VPN configured, tested, and put into production.
• Network Infrastructure Maintenance and Support System was evaluated and documented for future upgrades

Confidential

Independent IT contractor, IT technician, Operations Desktop Support Specialist Remote IT Administration

• Audit of Servers, routers, switches, laptops, desktops, thin clients, firewall, hubs, printers, VOIP phones, docking stations.
• Oversaw the replacement of Windows Servers, Cisco routers, Cisco switches, Gateway laptops, Gateway desktops, HP thin clients, firewall, hubs, printers, VOIP phones, docking stations from Medica Health Care to United Health Care Group for 1500 employees in South Florida area.

Confidential

Tier II Tech Support, IT, Operations, Sales, Customer Service.

• Help Desk Call Center. Responsible for troubleshooting and repairing issues that customer has with a variety of electronic devices. Logmein, Team Viewer, Bomgar Remote Desktop Support
• Desktop Support Specialist responsible for answering inbound phone calls and providing technical assistance to 250,000 members. Sales Force CRM / SLA Reporting.
• Assisted customers over the phone, and remotely to support with extensive set of solutions such as virus removal, computer/device repair work, data recovery, PC/game console setup, house gadget support, e-mail set up, networking and software application setup. Installed operating systems, applications, and Smart phone Apple, Samsung, and Blackberry IOS . Configured network policies, protocol and hardware
• Up-selling proprietary anti-virus and registry cleaner software to customers when needed to avoid further problems

Confidential

Independent Contractor, Software Specialist / IT Networking Consultant

• Design, install, and monitor client networks from simple single-server environments to complex multi-server, multi-site networks
• Desktop Support Specialist
• Installed Windows / Mac OS X operating systems, applications, and drivers
• Configured network protocols and hardware
• Build, install network cables Cat 5, 6
• Configure, install wireless networks, access points

Confidential

Independent Contractor, IT Support Specialist / IT Networking Consultant / Webmaster

• Provided hardware and software technical support.
• Ensured compatibility of website with operating systems such as Windows and Macintosh.
• Installed Windows / Mac OS X operating systems, applications, and drivers. Configured network protocols and hardware.
• Windows Server 2000/2003 configuration, deployment, trouble shoot.

Confidential

CEO / Owner

• Recording Engineer, Record Producer, Studio Manager
• Songwriter, Arranger, Editor
• Computer Music Programming and Editor
• ProTools, Digital Performer, Cubase, Vision, Cakewalk, Logic Pro
• IT Support Networking Consultant, Webmaster

Confidential

Instructional Multimedia Web Programmer / Webmaster / Content Expert / Desktop Support Specialist

• Provided technical support for 225 Instructors 45,000 Students per semester .
• Ensured proper maintenance of workstations, printers, and peripherals.
• Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
• Responded to user service requests and expediently resolve trouble tickets to maximize system uptime.
• Configured network policies, protocols, and hardware.
• Server configuration and deployment Windows NT4.0/ 2000/2003, Mac OS X DHCP / QuickTime Streaming , Linux Red Hat 7/8, IIS, SQL, Apache, TomCat
• Macromedia Authorware, Dreamweaver, QuickTime, Real Networks, Flash, Adobe Premier, Final Cut Pro, Microsoft Office, PowerPoint, Excel, Word, Messenger
• Developed, programmed, and integrated instructional technology into the college curricula.
• Developed customized technology-based tutorials, practices, simulation and interactive courseware:
• Supported disaster recovery plans, performed regular backups, and created Ghost images of workstations prior to upgrades