Employment

Confidential

Primary Job Responsibilities:

• As a Senior Windows Systems Administrator I monitor and maintain systems in a 24x7 highly-available production environment utilizing Microsoft operating systems, Win NT, 2K and 2K3, 2K8, 2012 and related software technologies. I work independently to troubleshoot, perform root cause analysis, and identify and isolate technical issues. I take ownership of the issue analysis and resolution efforts and commit to doing what it takes to resolve technical issues regardless of the effort or timeframe required, triaging as necessary for production, QA development environments.
• I mentor Windows Systems Administrators though leadership and by setting positive examples. I write scripts for monitoring systems and critical applicationsand integrating into a centralized event console. I work with external vendors/consultants to diagnose complex problems and drive resolutions.
• I resolve errors and alarms quickly and provide timely escalation. I support and initiate process improvements. I hold a full-time position with on-call duties. I use my understanding of and experience with Microsoft operating systems, Active Directory Domain architecture, NTFS permissions, WINS, DNS, OS security, and systems patching to support and maintain a complex server environment.
• I support Exchange 2010 and SQL 2005, 2008 R2 and 2012 servers. My practical understanding of networking - routing, subnets, UDP, TCP, IP, VLANsclustering technologies and strategiesallows me to effectively support a complex multi-server environment.I support web servers, both IIS and Apache/Tomcat servers. I do backups and recovery utilizing CommVault and Microsoft software.
• I support VMWare clusters utilizing 5.1 hosts and vcenter, and distributed switches. I also support physical servers including replacing necessary components, troubleshooting, and racking as necessary. In addition, I cable and punch-down terminate network wiring as needed.

Confidential

Senior Computer Technology Systems Infrastructure Analyst

• Manage a complicated environment consisting of multiple forests and domains. Coordinate consolidation of all forests and domains statewide to form a consolidated forest administered by Confidential. Migrate all users, devices and servers to a consolidated forest. Take charge of Active Directory Services, DNS and DHCP for the State of Wyoming and manage 226 servers for the Confidential Department of Health.
• In 2012, WDH and ETS consolidated services and it was at that time that I was tasked with the additional responsibilities of managing and implementing the consolidation of the forests while continuing to maintain and manage the Confidential servers.
• Managed Physical and Virtual Machines Including Over 250 Servers and Hosts
• domain controllers, DNS bind servers, SCCM servers, LYNC servers, Fax servers, DPM servers, SCOM server, Oracle servers, Web servers including IIS Farms, Apache and Tomcat Servers, DHCP servers, Log server, SQL servers, Exchange servers, Blackberry Enterprise Server, Various File and FTP servers, Test and Development Servers, Radius Servers, Iron Port mail protection servers, LeftHand SAN servers, Microsoft Storage Servers, Hyper-V hosts, VMware hosts, Mail Archive server, ISA and Forefront Threat Management Gateway servers, Windows Deployment Server, various application servers including highly confidential data servers..
• In Charge of Active Directory for the State of Wyoming
• Managed and designed State of Wyoming Active Directory AD
• Responsible for implementing the radius servers to facilitate wireless access and account validation.
• Upgraded ETS forest and domain levels to 2012.
• Consolidated all of the State Agencies from more than 20 Forests and at least twice that many domains to one Forest and one Domain, then helped to migrate the last State Novell environment to AD.
• Managed accounts for 1600 full time users and their workstations at the Department of Health.
• Managed accounts in the Active directory for 10,000 employees and their devices, necessary GPOs and group membership.
• In charge of service accounts. This was one of the driving forces for upgrading to Windows 2012.
• Managed DNS and DHCP for State of Wyoming and WDH.
• Implemented and managed Microsoft System Center
• Managed Microsoft DPM backup servers
• Managed, implemented and designedSCCM, SCOM, Microsoft updates
• Used SCCM to update servers and workstations, push software and monitor servers. I implemented, designed environment and installed SCCM. I constantly configured the environment to make it more useful. We integrated the WDS server and implemented certificates to manage machines connected by the Internet.
• Installed SCOM 2007 Root Management Server RMS . Imported management packs, set up initial overrides, monitored servers setting up alerts. Experienced with Health Explorer and agent pushing, both manual and using AD. Installed SCOM 2012 R2 to take advantage of VMM management integration.Installed and updated servers physical and virtual
• Scheduled maintenance windows for Confidential updates.
• Implemented Communications Programs
• Managed, implemented and designedLYNC
• Maintained and managedExchange environment
• Installed, implemented and managed Enterprise Fax Servers.
• I was on the team to migrate mail users from Exchange to Google Mail for the Enterprise and was in charge of the migration of the Wyoming Department of Health Confidential.
• I was on the steering committee for the State of Wyoming Unified Network. The Unified Network is designed to create two network access rings of 100 gb offering the State and Education K-12, Colleges and the University access to the Internet and network resources at unprecedented speeds.
• Virtual Environment
• Managed Virtual Servers Hyper-V and VMware : Helped to implement reductions on hardware, development, production, server, and licensing costs by spearheading the movement to Hyper-V rather than strictly a VMware virtual environment. We proved Hyper-V to be stable and functional we moved it into the production environment. In our small outlying offices we replaced multiple physical machines with one hyper-v cluster or even at times a single host. This provided the State cost savings on hardware and power as well as minimized maintenance by allowing better remote management, allowing us to power cycle virtual servers without the expense of IP KVMs, and allowing us to save money on licensing.
• SAN Adoption
• I researched and helped the State procure inexpensive SAN devices to cut our storage costs to less than 1 cent per gigabyte of storage from the previous 9 cents per gigabyte
• Managed the SAN LeftHand HP and Microsoft Storage Servers . I installed the original storage servers and proved that a low cost SAN solution could be reliable finally managing 450 Terabytes of low cost SAN
• Website Support
• Managed public access to servers and data. We utilized ISA and TMG servers, split DNS and F5 appliances. We utilized workgroups and a DMZ domain to limit exposure to the production environment.
• Migration to ETS
• Migrated backups from DPM and Backup Exec to CommVault backup servers for Confidential after the State standardized on CommVault.
• Migrated WDH servers and applications to ETS. Implemented a creative solution to virtualize the FAX server during migration of the WDH FAX server to ETS FAX without compromising the growing need to accommodate additional lines. The new virtualized solution allowed us to expand the potential number of FAX lines from a limit of 12 to a potential of 100 lines if necessary.
• Security and Firewalls
• Security Contact for Confidential. Approved all firewall requests. Maintained a stubborn dedication to finding methods to provide security without forsaking productivity. Provided access to vital information while securing information protected under HIPAA, FERPA and Health Information Technology for Economic and Clinical Health HITECH Act.
• Automation and Scripting
• Implemented GPOs and SCCM to automate processes and/or used PowerShell scripts to
• Extracted security logon and logout information from various security logs stored on the log server.
• Extracted or placed information on workstations.
• Probed network for IP addresses that answered pings
• Used ping probe results to query DNS for hostnames to write to file with IP
• Placed users in local groups on select workstations or servers
• Queried AD for users who had not logged into AD in last 90 days
• Moved selected users to OU disabledusers
• Placed files on selected workstations or servers
• Installed non-msi installs from SCCM
• Executed redundant tasks
• Other duties as assigned.
• Helpedservice delivery with workstation troubleshooting and user support.
• Supportedthe developers in finding problems with user access to needed resources.For example, I once found a time server problem when a virtual server thought it was talking to a radio time server not possible in the virtual world and quite surprising to find , and replaced a registry entry to cause synchronization with our online time servers.

Confidential

Consultant

• I supported their infrastructure including the network, servers, workstations and software. I saved them thousands of dollars by gaining grants to fund their computer systems and software. As a non-profit organization they qualified for many grants and discounts for which they had not previously applied. Because I have experience with HIPAA, HITEC, FERPA and PCI regulations, I wrote their technical support document for security and HIPAA compliance. In addition, I set up their firewall and Disaster Recovery plan.

Confidential

Microcomputer Network Instructor/ Program Manager

• When I was hired as network manager at Confidential, they had less than 500 computers and a coax Ethernet network. They were running Windows 3.0 and Novell Netware file and print servers. The 5 existing computer labs did not have Internet connectivity. The college connection to the Internet was 64 kb and email was only used by a few brave faculty and staff. I found a free email system, Pegasus, which worked with Novell, and installed it on the server. I made a deal with the President of the College to only send minutes by email instead of paper to force users to use their email. We installed a gopher server, web server and started publishing our student newspaper online. I volunteered to teach our first online course and taught Internet access courses for the staff and faculty. Within 3 years our campus was named number one in technology in the region and the following year number one in the nation for community colleges in technology. In '97 I was asked to teach full time and Microsoft asked me to join 7 other faculty from around the world to travel to Redmond, Washington in order to meet with Microsoft visionaries to develop a higher-education training alliance between highschools,colleges and Microsoft. My years at Confidential show that I am not afraid to initiate change and I am willing to put in the extra time and effort to secure positive results.

Confidential

Microcomputer Network Instructor/ Program Manager

• Taughtand Used Project Management Microsoft Project Manager
• Managed program budget
• Created curriculum and managed face-to-face and online delivery
• Taught networking full time
• Managed2-5 full-time networking instructors and various adjunct instructors
• Developed curriculum including authoring textbook for LAN I class
• Developed online instruction and maintained online website
• Taught online courses
• Managed Microsoft IT Academy and MSDNAA for the college. I was one of 8 school faculty chosen from throughout the world to work with Microsoft in Redmond to develop the college and high school curriculum and policies for instruction partnering with Microsoft and education.
• Managed Network and Servers and computer lab environments including division Web Servers
• Taught MCSE courses in AD Implementation, AD Design, Infrastructure, Networking, Fiber and Copper terminations and rules, Introduction to Networking, Exchange

Confidential

Microcomputer Network/Applications Manager

• Supervised5 support techs and administered servers and LAN
• Managed network and computer budgets
• Designed and supported LANs and WANs including infrastructure and servers
• Managed micro computer applications technicians, micro-computer help desk personnel, software applications/licensing technicians, and served as webmaster
• Supported and managed routers, switches, SNMP, Internet and e-mail services, 23 Novell, NT and UNIX servers, 1,000 workstations and their users and applications located on the main campus and 5 outreach sites
• Created, designed, and troubleshot infrastructure including pulling, terminating, and certifying fiber and copper
• Supported microcomputer applications, hardware, network
• Set up computer labs and network printing
• Established first campus-wide e-mail and Internet host computers
• Providednetwork supervision and management
• Taught and developed courses as an adjunct instructor

Confidential

MIS Technician

• Provided network, computer and office machine support
• Performed on-site repairs
• Supported customer networks

Confidential

Senior Technician

• Supervised 3 techs next level support for problem resolution
• Performed on-site repairs
• Supported customer networks
• Taught night classes in Word Processing and Spreadsheets
• Designed and teach computer communications classes

Confidential

Associate Broker/Education Chairman

• Training Sweetwater County Realtors in the use of computer applications

Confidential

Owner / Manager / Service Tech

• Managed 27 employees
• Managed Budget and Capital Expenses
• Trained service, sales and support staff
• Monitored customer relations to assuring customer satisfaction
• Provided technical support for technicians
• Taught applications classes for customers
• Created custom programming
• Provided consulting services
• Became the education experts, outselling all stores west of the Mississippi

Confidential

Senior Customer Engineer

• Managed a remote area territory
• Learned CRM and Time Management
• Learned and Used Project Management
• Provided customer satisfaction received two century awards
• Received 10 pay raise every 6 months for 5 years Top performance increase