Profile Summary

• Decorated Confidential, Senior Systems Administrator and accomplished Service Desk/Automated Data Processing Supervisor with extensive experience leading and providing enterprise-level support fordiverse array of systems.
• Skilled in managing network infrastructure, server technologies, and information security.
• Expertise systems configuration, software and hardware implementation, backups, and troubleshooting.
• Motivated, results-oriented professional recognized for mobilizing teams to engage in complex, multi-stage projects to achieve both corporate and client objectives both domestically and in combat zones.
• Highly respected by customers,peers,subordinates and project managers with an established reputation as a go to person known for pursuing issues through successful resolution and documentation.

Computer Skills

• Hardware:
• Servers DellR810/R710/R610/1950/2950/M910/Blade/iDrac,MD1000e,SnapServer4500,Storage 3PARS400/T400/F200,EMC2,NetAppAS3040,SpectralogicT950Sensors McAfee 3050/10000BTX,DellIntrushield/M4050,FiberChanel Brocade5000Workstations/Laptops DellOptiplex/Lat,HP,IBM,Sony,Toshiba,LenovoConsol RaritanUPS APCPDU DellAP6020Printers WideFormatPrinting,HPLaserJetPrinters,DellLaserjet/inkjetMobile Blackberry/Palm/Windows-based PDAs,Switches JuniperSSG-20-SH/JXU,Cisco2950/2960/3550/35560
• Network/Protocols:
• LAN/WAN, TCP/IP, VoIP, DNS, DHCP,SSL, IPv4, Vlan,OSI,Telnet,SFTP,Fibre Channel
• Platforms:
• Windows9x/NT95/98/2000/2008/XP/Vista/Win7,Win8 Windows Server 2000,2003, 2008, 2008 R2, Core, Exchange 2000/2003/2007/2010, familiar with Redhat/Linux/solaris
• Software:ActiveDirectory,SymantecNetBackup,BackupExec,WhatsUpGold,Solarwinds,vCenterServer4/5,Websense,TectiaServer,BelManage,Issuetrak,KIWISyslogServerv9,MSOfficeSuite2003/2007,WindowsDeploymentServer WDS /RIS,WSUS/SCOM,WinZip,Symantec,AntivirusEnterprise Edition, McAfee Antivirus/HBSS, Symantec Mail Security for Microsoft Exchange,Retina, WebSense,AdobeAcrobat/Breeze,Altiris,Remedy,IssueTrack,TrakIt,Vcenter,HIPSMcAffee/Juniper/IBM/Cisco,CiscoCallManager/Express,SharepointDesigner,3ParSystemReporter,ESXi
• SQL2005/2008,BlueForceTracker,DCGS,CPOF,TACACS, STigViewer,WinSCP,

Professional Experience

Confidential

Tier III Systems Administrator

• Responsible for backups for our entire enterprise utilizing Symantec Netbackup 7.0.1/Spectralogic T950. To include but not limited to upgrading our package, resolving error codes, performing system restores, maintining our tape library, off site storage and creating reports. Note:SQL Agent is usd for SQL backups.
• Hardens and Remediates all Vulnerabilities by Providing Confidential Checklists while remediatings any open finding for all services and applications via updating and creating GPOs.. Pushes patches via Confidential and utilizes group policy for pushing software upgrades to maintain IAV compliance on all 9 domains.
• Puts together project plans and task lists for any major changes in our network to be reviewed by Change Management Board prior to execution.
• Develops and maintains Whats Up Gold to include resolving any software deficiancies, updating package, creating administrator accounts, inputs/organized the following:devices, monitors, alerts, rules, scheme and provides training to tier II administrators on how to monitor and resolve any down alerts for devices, urls, routers while they are on watch.
• Maintains all hardware periphials for our hosted applications and submits support requests through 3PAR, Dell, HP etc whenever equipment needs to be replaced and or cannot be remediated at our level.
• Additional duties are as follows: providing SFTP support, ensuring appropriate permissions are created and granted to application owners/internal/external personel, assisted in setting up a domain in San Diego and SIPR along with continued efforts to cleanup and streamline Active Directory on all domains to include but not limited to legacy domains,
• Initial Standup of new applications which includes determining/implementing initial virtual/physical server builds, creating group policies for ramp access/user accounts/computer accounts/exemptions/issuetrak/fileshare, create wsus policy, wug monitors group/schedule, install and create netbackup policy, grant ramp access via juniper to access network from home, create user accounts after receiving saar-n for new users, add asset management report, hbss installation, arc sight install, belmanage update, ip assignments, firewall exceptions, granting access on SA400, enable switchports and ensure compliance. Stand down is exactly the same but in reverse.
• Administers, installs, upgrades, maintains and troubleshoots the Vcenter and all ESXi hosts in the enterprise to include but not limited to Fibre Switch and allocating storage from the SA400.

Confidential

Computer User Support Systems Specialist

• Single Point of contact that provides full Automation support for FBI, DEA, CID, MCTF, State Dept,Air force, Navy, Army, Coalition and Local Nationals
• Set up SCIF from the ground up installing VOIP/VOSIP phones in call manager, Imaging all the workstations, initial buildout of servers, configuring switches, setting up VTC conference room, creating group policies and developed procedures to support the DEA NIU on all enclaves toinclude NIPR SIPR CXI, ISAF SECRET, JWICS and Firebird service support.
• Created SharePoint sites for both Camp Falcon and the Major Crimes Task Force. Also designed the Major Crimes page as requested by customers preferences.
• Patching, Scanning and hardening of all computer systems and peripherals on all six sites.
• Upgraded all firmware and HBAs. Implemented lifecycle policies for equipment that needed to be replaced.
• Set up ISAF Secret Snap terminal at Camp Qargha during intial camp installation and set up the service desk so that my company could assign helpdesk support after I left.
• Management of our sites Active Directory OU to include exchange mailbox, resource, distribution, user and computer security groups.
• Establish Joint Centralized Task Lists and Standard Operating Procedures for three different sites
• layer II network support for Camp Falcon, Camp DEA NIU and Camp Heath. Resolved all network issues that could be handled without access to the router ie port security, vlans, switch configuration, and assigning assigned IPs to voice and data vlans.
• Capture/Deploy NIPR SIPR and CXI workstations, servers and switches utilizing VMware Client for virtual builds RIS for physical NIPR builds, WDS for all other physical builds with only some requiring a disk due to not being allowed on the network because of local nationals.

Confidential

ADPE/Helpdesk Lead

• Manage team of 12-34 technicians serving as NIPR, SIPR, and CENTRIX Helpdesk/Automated Data Processing Equipment first-line support for all US/Coalition forces in Confidential, totaling 38,000 users from 10k.
• Collaborate with management, team members and other departmental teams to resolve technical issues coordinate, organize, and execute user and equipment moves.
• Open and track tickets in Remedy act as point of escalation, provide Level 1-2 technical support, manage technical support to remote users.
• Install operating systems and application software and resolve software conflicts provide ongoing support for custom and proprietary software.
• Track equipment through asset management systems SMS and WSUS.
• Train/coach team members and end users provide 30/60/90, quarterly and annual performance evaluations.

Key Achievements:

• Created Active Directory Domain Local, Global, and Universal Groups while ensuring security, policy, and procedures are met according to DOD/IA and Army requirements.
• Validated all configuration change requests from local organizations ensured member servers and applications were STIG compliant.
• Recognized for developing new way to report Site Matrix using graphs and pivot tables.

Confidential

Automated Data Processing Equipment Technician

• Facilitated more than half of installation, testing, and maintenance of NIPR, SIPR and CX-I local machines, servers, printers, and digital senders for newly opened HQ site.
• Coordinated escalation point and resolution plans for business critical application and data issues. Monitored remedial actions and ensured technical and process issues were corrected.
• Developed and maintained system documentation and ensured system changes were updated.
• Partnered with business users on technology enhancements, recommending systems that ultimately improved overall business functionality.

Key Achievements:

• Acknowledged as 1 of 3 technicians to completely set up Windows Deployment Server.
• Trained Technicians from sister site Confidential on how to capture images and set them up on the server, use slipstream drivers, and perform Windows Updates and verify all patches were properly installed utilizing Retina..

Confidential

Task Force Automations NCOIC

• Led automation support of unit Task Force Tactical and Strategic networks. Converted S6 section into customized Help Desk for specific issue management.
• Managed phone and onsite support for Task Force support and downrangeusers led help desk team in troubleshooting challenging technical issues supported standard and custom/proprietary software opened tracked tickets in Remedy.
• Responsible for all backups on Task Force Wolverine and Base Operation servers.
• Provided Level 1 2 support acted as Point of Escalation and resolved advanced issues involving servers, laptops, desktops, tablets, and printers.
• Delivered formal and informal user training, responded to end-user support calls, and investigated and coordinated field escalation, delivery, and installations scheduled and directed office and equipment.

Confidential

Information Management Officer

• Provided support to entire unitfor hardware failures, software conflicts, and connectivity issues identified, researched and resolved user problems, administered and supported field sites remotely, and managed remote data backup and migration.

Confidential

Signal Support System Specialist

• Installed, maintained, operated and troubleshot Signal support equipment and terminal devices to include radio, wire, distribution systems, and battlefield automated systems to include FBCB2, Blue Force Tracker, Satcom, KUband, Spitfire, Comsec Custodian, CPOF and other Special Functions machines