Information Assurance Security Specialist Senior IT Specialist Lead Jr. System Analyst Project Technical Support Senior Enterprise Systems Administrator

A result-driven IT professional with extensive experience in the implementation, administration, and technical support of information systems security. Strong hands on technical knowledge, high expertise in analysis, troubleshooting, optimization, and documentation of LAN/WAN network systems. Shown achievements and ability to lead project teams to ensure success. Strong track record for acknowledging complex problems and continually delivering effective solutions. Also personable business professional diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential/classified information. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Enforce technology system standards, procedures and guidelines involving interpersonal skills and written, oral communication.

CURRENT SKILLS SET:

• Enterprise Windows Server Administration, HBSS, TMG, Sharepoint, eEye Retina, SCCM, WSUS,
• VMware products, Powershell scripting, Classified Unclassified networks, Information Assurance, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Enterprise System Administrator

• Cyber Security Operations Center Quantico and thePentagon. Responsible for protecting the Marine/Navy Enterprise classified network. Enterprise administration of SCOM, MOM, NetApp, HIPS, HBSS, TMG, DNS, IIS, Sharepoint, Microsoft Server 2008, Microsoft Server 2012, VMware Products, SCCM, WSUS, Enterprise Group Policy management, Information Assurance, CCRI, etc

Confidential

Senior IT Specialist

• IT lead for Army Logistics University, Managed a team of IT personnel responsible for enforcing and resolving technical issues, maintaining DoD DIACAP, compliance readiness, information assurance policies, and problem resolution for emerging technology analysis projects with strict time constraints in a dynamic, high-level government environment which includes Generals, high ranking officers, and DoD personnel. Assisted other network engineers with analysis and evaluation and the preparation of recommendations for process and project improvements, optimization, development, and/or acquisition efforts within an information assurance context. Also, provided instruction and guidance for users on revised interface techniques regarding system security, IAVA Scans, and maintaining Army NIPERNET Network, etc.

Confidential

Client Server Support

• Financial Crimes Enforcement Network FinCEN , a bureau of the U.S. Department of Treasury multi-agency joint task force FBI,NSA,CIA, etc responsible for terrorism and financial intelligence. Provided client server support in a SCIF environment. Creation, maintenance and deletion of accounts in Windows Server 2008 Active Directory, MS Exchange Server, SCCM, VMware, Forescout Network Monitoring, citrix client vpn support, RSA Authentication, Network Application monitoring software, and a wide variety of other support technologies and proprietary software support, etc.

Confidential

Jr. Systems Analyst

• Provided access administration Move Add Change Confidential including creation, maintenance and deletion of accounts, groups and resources according to Wachovia security standards and LOB access profiles and requirements. Interacted with business units as appropriate to ensure proper accesses are created and maintained that protect data and reduce the risk of unauthorized access. Worked collaboratively with other CIS, Technology Services and business operations teams to continually increase efficiency of process and quality of work for our customers. In general, provided Support for global investment bankers using wealth management software such as Bloomberg, Enterprise Management of Windows Server 2003, Active Directory, VMware, UNIX Rumba, Citrix, RAS, RSA Authentication, Network Application monitoring software, and a wide variety of other support technologies.

Confidential

Project Technical Support

• Assisted project manager with security programs such as contingency plans, risk assessments, and training programs. Also assisted in the integration of POS, VOIP, and LAN. Provided user support among various business clients. Maintain and Monitor daily server operations, voice/data networks, Active Directory domain -OU, Group Policy, delegation, etc- DNS, WINS, DHCP, Exchange 2000/2003 management, and Role/Permissions LAN/WAN Wireless network and support network printer functions. Adhering to SDLC standards and guidelines for special software projects Support server applications such as Windows 2003 Active Directory, Exchange Server 2003, Symantec Enterprise Ghost Server,RAID, Linux, PBX Phone applications, RAS operations, Citrix. Enforce technology system standards, procedures and guidelines involving interpersonal skills and written, oral communication and problem solving as well.

Confidential

Product Tester IT Support

• Microsoft Vista application tester at Dell, Inc headquarters prior and after Vista rollout. Responsible for gathering user data on initial issues with Vista. The data was provided to a group of Microsoft engineers and a Microsoft customer support team. Was certified by Dell as a Dell Certified Technician, A , Network , and Microsoft Certified Vista Technician. In 2008, I was later hired at Dell as a Project Manager for the B2B unit but decided to take a position at Wells Fargo to be closer to family in Virginia. At Acer Corporation, provided Tier 2 help desk support for end users of Acer Laptops and Desktops.

Confidential

Technical Support Manager

• Originally hired as a paralegal, I was asked to setup a database and afterward became the technical support manager. Duties included multiple technical projects that improved work environment performance. Established plans and administered policies and goals for the information technology department. Managed and designed the database LAN, Internet, and network security. Developed and documented training manuals for new employees. Other duties included the set up computers and install and configure software/hardware/peripherals. Build and repair computers, Provide basic instruction to employees on system software. Set up email accounts using MS Exchange Server /Outlook, Maintain compliance with software licensing and inventory, Troubleshoot PC workstation and peripheral problems on-site, over the phone and using RAS . TCP/IP Ethernet Network connection support, Java, Java script and VB script database programing. Provided Technical support for Offices around Texas, Oklahoma and Florida also general office support. , Adhering to SDLC standards and guidelines for special software projects such as developing a Tenant Housing Database program.