Lead Technician EPA Expert Team Member Resume Profile Washington, D.C. - Hire IT People

PROFESSIONAL SUMMARY

Highly motivated technician with 7 years senior lead tech, supervisor experience and 8 years telecom tech experience. Accomplished lead skills with expertise in leading successful operation and projects. Team leadership, analytical problem solver and skilled planner with the ability to produce results beyond expectations in implementation and build out. Seeking a suitable technician position in telecommunications with a firm that has growth opportunities and a challenging and stimulating environment that facilitates career development.

QUALIFICATION HIGHLIGHTS

Information Technology
Ground Zero Build out
Project Lead
Customer Service Relation
Wireless Services

PROFESSIONAL EXPERIENCE

Confidential

Lead Technician

Leader of large-scale migration projects for EPA Environmental Protection Agency
Responsible for delivering a comprehensive suite of enterprise services to EPA, and supported over 10,000 customers.
Supervised technicians in the capacity of planning, implementation, and installation.
Provided leadership to a team of eight to twelve technicians converting from ISDN to VOIP.
worked on Avaya phone system programming phones, troubleshooting also adds moves and changes.
Installed CAT6 and fiber cables.
Installed Cisco switches for LAN/voice communication.
Built fiber backbone for all computer rooms for secure network connection to the workstation.
Replaced old Riser cable with new 200 400 pair riser.
Worked with customers to reduce response time and completion date of telecommunication service request TSR .
Installed / Maintained Neutral Host DAS System for Customs and Boarder Patrol

Confidential

NOC technician

Maintained customer's cages, cabinets and suites.
Information Technology to troubleshooting servers, laptops and desktop, ensuring computers run efficiently, restoring memory, hard drives, CD/DVD drives, modems, assisting clients with day-to-day operations.
Built-out cages from ground up, to include: bolting down racks and cabinets to ladder racks and fiber tray extinction.
Pulled and installed cabling per the customer's needs copper, coaxial, fiber and power cables.
Terminated cat5, cat6, T1's, DS3 and fiber SC, LC.
Performed adds, moves and changes of customer's servers and other equipment.
Provided cross-connects and connections between customers.

Confidential

Network Cable Technician

Installed new network cables for all computer rooms and network closets that support the U.S. Patent and Trademark Office.
Installed new cable to workstations and performed backbone runs to computer room and network closets.
Identifying and repairing troubled network cables and other trouble tickets

Confidential

Senior Telecommunications Technician

Responsible for delivering a comprehensive suite of enterprise services to EPA, and supported over 10,000 customers.
Supervised six to eight cable technicians.
Monitored installation of telecommunications cable for voice and data workstations.
Understood the EIA/TIA stands as they relate to specific job assignments.
Monitored and assisted with the building of telephone closets and PBX rooms.
Identified and repaired issues with voice service, electronic key systems ISDN, 1A2, switches, and Merlin systems.
Programmed ISDN and Merlin telephone set and other systems.
Installed and ran fiber optic cables to workstations and backbone, from computer room and telecom closets.
Provided training to less experienced technicians.
Interfaced with other work groups to complete service requests in a timely manner.
Provided courteous and efficient customer service to customers.
Installed and Maintain Wireless Communication Services supporting in-house Neutral Host DAS System

Confidential

Telecom and Network Cable Technician

Ran voice, data and video cabling services.
Cut, ran and bent pipes.
Ran fiber optic and air blown fiber optic cables.
Identified and repaired issues with voice services, electronic key systems, ISDN, 1A2, switches, backbone interface, multi-media, apple talk network and Merlin.

Confidential

Telecom Cable Technician

Placed and connected telecommunication cabling to workstation outlets.
Installed telecommunication cable to equipment in closets.
Provided courteous and efficient customer service to users.

Confidential

Assistant Manager

Responsible for the day-to-day operation of the store.
Calculated daily account statements for registers.
Accounted for inventory, ordered products, and stocked the store.

TECHNICAL SKILLS

Programmed ISDN, Merlin telephone sets and other systems
Installed Fiber Optic Cables and Air Blown Fiber Optics
Build out of Telephone closets and PBX rooms
Ran voice, data and video cabling services

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Lead Technician Epa Expert Team Member Resume Profile

Washington D, C

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