Summary

• A result driven IT professional with extensive experience in the administration and supporting of information technology systems. With an In-depth expertise in analysis and troubleshooting LAN/WAN network systems as well as individual dedicated attention to servers and desktops on smaller subnetworks. I have a strong hands-on technical knowledge with MCSE, MCP I certifications. Proven ability to lead and motivate individuals or teams to ensure timeline driven projects meet with success. I also have a proven track record for diagnosing complex problems and consistently delivering effective solutions.
• Operating Systems Windows NT 4.0 thru Windows 2012 Server, Debian Linux, Redhat Linux, Sun Solaris, IBM ZOS mainframe operations, Apple Mavericks, Ubuntu
• Hardware Network interfaces, cabling, hard drive replacements/reconfigurations, robotic tape library maintenance, racking and stacking data center equipment, installing hardware arrays
• Software Visio, Lotus Notes, Tivoli, 3270 emulation, IIS 4.0, 5.0 6.0, SQL 6.5, 7.0 and 2000/2003 database administration, Silas Reveille, VMWare ESX 3.5 5.x, Solarwinds Orion, Symantec Veritas NetBackup, Symantec Antivirus, Microsoft Proxies TMG and ISA Server
• Networking DNS, WINS, DHCP, HOSTS, LMHOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, VPN, FTP, PING, TRACERT, SSH, RDP, FCoE, ISCSI
• Programming HTML, JavaScript, MVS JCL, EDI
• SAN Storage Oracle Pillar Axiom 600, EMC VNX5400, Dell MD3000/3200, StorMagic Virtual SAN

Professional Experience

Confidential

Systems Administrator

Involta builds, owns and operates Confidential in secondary markets throughout the Confidential. Confidential provides data center services to domestic and international clients from a variety of industries, sizes and maturity.

Essential Duties and Responsibilities:

• Build, configure, maintain and troubleshoot any and all VmWare 3.5 through 5.0 host and virtual machine issues. Includes the building of virtual host clusters.
• Install, configure and maintain server hardware, network devices and operating systems.
• Set up, configure, and support internal and/or external networks.
• Develop and maintain all systems, applications, security, and network configurations.
• Monitor email and web servers, filtering, and storage.
• Create user accounts and maintains security levels on applications, storage folders and Databases.
• Troubleshoots network performance issues, analyzes and resolves problems associated with server hardware.
• Tests and evaluates network systems servers and desktop systems to eliminate problems and make improvements.
• Recommends hardware, software applications, upgrades and patches.
• Provides technical support and guidance to users.
• Creates tests and maintains disaster recovery plans.
• Develops design packs for customer communications.
• Build, configure, maintain and troubleshoot any and all SAN related issues.
• Build, configure, maintain and troubleshoot any and all Netbackup issues.
• Build, configure, maintain and troubleshoot any and all Symantec Endpoint and GUP issues.
• Creating and maintaining firewall rules through TMG 2010 and ISA 2006 proxy servers.
• Active Directory maintenance, implementation and user support
• Microsoft database clustering via ISCSI backend SAN connectivity and/or fiber switching
• Lender Processing Services, Inc. aka Fidelity National Information Services Jacksonville, Florida
• Fidelity National Information Services Fidelity , a division of Fidelity National Financial, with customers in more than 50 countries and territories, provides information processing management, outsourcing services, professional consulting services and application software to the financial services and mortgage industries.

Confidential

Service Project/Implementations Manager

This project management position is considered the Confidential 'front door' group. This group is responsible for conducting feasibility analysis, resource coordination and successful implementation of internal/external client projects through tight timelines. This position required sharply honed multi-tasking skills. A broad technical and LPS product knowledge is also required in order to coordinate and provide third level support to the server environments that were implemented. This position also requires strong process coordination skills with other departments in order to implement a successful offsite disaster recovery effort. Additional responsibilities included being designated as a dedicated Wells Fargo technical resource.

Responsibilities included:

• Reading and understanding business cases,
• Ordering the hardware, software, all necessary licensing and cabling for the project,
• Coordinating all internal/external groups involved via email, conference calls, and meetings, to ensure project deadlines are met and the project is completed on or before its scheduled completion date,
• Disseminating information such as support documentation, Visio diagrams, and product information to the various support groups responsible for monitoring and addressing issues with the production environments,
• Keeps project managers and upper level management abreast on the projects status and any potential roadblock that need to be surpassed in order to complete project,
• Serves as a fourth level support technician in the event the assigned support groups are unable to resolve issues within the environments
• This role is responsible for multiple projects and must have the ability to prioritize and multi-task as necessary.
• A dedicated Wells Fargo technical resource for all third level support requests. The majority focus on this positional aspect was the support, administration, virtualization and performance monitoring of all IIS web servers.
• Server virtualization via VmWare ESX. Creating a physical to virtual copy of a server from a drive. Then building the virtualized server on an ESX host and configuring, cloning and/or migrating the new server.
• Coordinated any and all production changes needed to servers based on change management team processes via Peregrine Systems Service Center change control ticketing.

Confidential

Senior Distributed Computing Analyst Help Desk

Provided technical support, maintenance, monitoring and reporting in a technology diverse Production Server Environment. This included in-depth knowledge of network infrastructure technologies and associated tools. An adept technical knowledge of Windows Operating Systems, and to actively monitor production environment service levels maintaining the job scheduling systems and new/improved work procedures tests programs, systems, and/or hardware/software changes and efficiency respond to processing problems and client requests maintain the Client/Server Disaster Recovery documentation as needed.

Additional job proficiencies include:

• Knowledge of LAN Infrastructure/Connectivity ability to coordinate support of installations of all products configure systems that may include installing PC hardware operating system software, service packs, coordinate and track system/application changes, and various internal component changes experience with Veritas NetBackup, Veritas Backup Exec experience with connectivity tools such as Symantec PcAnywhere, TELNET, RDP, and SSH proven ability to proactively work with project teams to ensure high quality deliverables are met Ability to control multiple projects and priorities with careful time management and minimal supervision ability to independently identify, analyze, and resolves problems with the ability to implement the best solution knowledge of LAN/WAN concepts ability to create support documentation from internal design documents proven ability to handle conflicts and to remain professional and analytical in stressful support situations.

Confidential

Sr. Business Analyst Help Desk

• I provided first line technical support for Fidelity National Information Services client base as they pertained to server based products such as Passport, Director, Scorecard, MaxPayments, Max Lien Release and Portal. I escalated issues as necessary to various areas and levels of the FIS support structure such as Internal PowerCell, third level support. I also worked closely with the development and database administration to resolve various issues with these products and their back-end support applications.

Confidential

Lead Sr. Business Analyst Help Desk

Role that was committed to providing 24X7 PowerCell support to our client's that use the Confidential Mortgage Servicing Package mainframe system. Products that stem from this include Internet Services, SQL database management. This position also involved resolving mainframe operational issues with MVS JCL coding and EDI transmission issues.

Accomplishments:

• Promoted to Team Lead in Confidential
• Promoted to Team Lead Senior Analyst in Confidential Client/Server Technical Consultant Business Analyst Help Desk Call Center Resource Confidential PowerCell Call Center
• I supported the servers and workstations that used the originations software. This included supporting and troubleshooting Oracle and SQL databases problems. Travel was involved to assist client's who needed additional care and support.

Confidential

Application Consultant Business Analyst Help Desk

• Front-End PowerCell Call Center I was able to provide user application support for Fidelity's formerly known as Confidential Information Services front-end systems originations products. These products include, but are not limited to InterAct, Interchange, Communications Manager, InterView, and Products and Quotes.

Confidential

Technical Analyst

• Duties included supporting numerous branch offices with issues that included printer problems, network
• connectivity problems and user application access issues. Role also included user acceptance testing
• of programming changes to the originations system that each branch office accessed at the time. This
• also included doing the actual update rollouts to each of the branches accessing the system.