Professional Profile

• Recognized for accuracy, diligence and teamwork in all business endeavors
• Solid understanding of technology, system management, business applications and service delivery
• Dedicated, highly motivated, goal-oriented individual with strong leadership skills
• Various leadership roles including Director of Global Operations, New product research and development, Network Design and Infrastructure Engineering.
• More than 25-years of successful experience in Information Technology for the Financial industry
• Information Technology Global Operations, Management, Engineering
• Proven ability to manage complex projects, developing high performing teams from inception to production readiness
• Strong negotiator in determining maintenance contracts, terms and conditions and service levels experienced Interaction with procurement and legal counsel to provide the firm with the most favorable ROI
• Extensive interaction with the Information Technology and Lines of Business Senior executives in determining strategic direction, setting goals and delivery
• Strong relationship skills in working with project teams, internal/external clients, hardware vendors and third-party providers

Relevant Experience and Accomplishments

• Product evaluation, testing and selection for Bear, Stearns Corporate headquarters network infrastructure
• Initiated and spearheaded operational stability and efficiency program to consolidate diverse support teams into a centralized high performing global operations model
• Implemented cost reductions through hardware maintenance contract negotiations, staff rightsizing, third party partnerships and off-shore integration
• Improved first and second level resolution in cross technology and platforms to greater than 95 leading to lower costs and improved end-user satisfaction
• Improved reliability and availability of a global infrastructure with over 300,000 managed devices including desktops and several thousand external clients consisting of Data networks LAN/WAN/MAN , Voice technologies, Distributed systems Linux, Unix, Windows O/S , Security devices, Storage systems

Professional Experience

Confidential

Operational Support

• Managed a 24/7 Global support model with over 150 full-time professionals and 30 contractors in North America, European and Asia Pacific locations
• Enterprise Management Systems Engineering, Architecture, Support
• Enterprise Alert group Global cross platform and technologies
• Distributive Server Operations Windows, Unix, Linux, AIX
• Global Operations support
• Automations and Business Development
• Best Practices
• Promoted, implemented and managed ITIL framework process, governance and structure
• Problem, incident, change control, release management, inventory management , Added true business value, Managing product portfolio including expenses and recovery, Line of business interface on service delivery and product support
• Staffing and personnel
• Defining Job descriptions, salary ranges, performance appraisals, staff recruitment, graduate programs, staff grievances

Confidential

Managing Director/Principal

• Operational Support
• Managed a 24/7 Global support model with over 120 full-time professionals and 35 off-shore consultants
• Network Operations center
• Enterprise Management Systems
• Performance Analysis group
• Bear, Stearns Help Center
• Enterprise Alert group
• Distributive Server Operations Windows, Unix, Linux
• Clearance client Support
• Global Operations Support
• Documentation and Process management group
• Operational Risk and Crisis Management
• Anticipated and managed risk of a major financial firm
• Orchestrated the coordination several major initiatives to ensure firm business continuity program
• Best Practices
• Promoted, implemented and managed ITIL framework process, governance and structure
• Problem, incident, change control, release management, inventory management
• Staffing and personnel
• Defining Job descriptions, salary ranges, staff recruitment, graduate programs, staff grievances

Confidential

Associate Director Sustaining and Strategic Network Engineering

• Staffing and personnel
• Y2K, Decimalization, Domestic and International branch expansion program
• 383 Madison Avenue project RFI, RFP, Implementation and migration
• Project management and Implementation
• Release management, product interoperability, performance, capacity management
• Sustaining Engineering
• oversight until production migration completion
• Product evaluation, selection, certification with formal turnover to implementation team while providing
• Gathered business requirements for RFI and RFP to ensure technologies selected and implemented would provide reliability, functionality, performance and availability for the firm to remain competitive
• New Technologies
• Defining Job descriptions, salary ranges, staff recruitment, graduate programs, staff grievances

Confidential

Network Engineering Manager

• Member of the Integrated Technology Plan ITPN that resulted in the worlds most technologically advanced stock market. Enabled New York Stock Exchange brokers, specialists and member firms to employ customized, state-of-the-art technology to expedite all trading operations.
• Provided Senior level support of trading floor production network infrastructure 24/7 to ensure highest available uptime
• Acted as primary point of contact for all critical outages
• Designed, certified and implemented highly redundant and reliable infrastructure
• Managed multi-platform test lab for product and vendor evaluations

Confidential

Network Datacenter Manager

• Trading floor supervisor of Confidential production systems and staff during trading hours. Responsible for project management and implementation as related to NYSE trading floor requirements
• Communications Data Center Managed staff for production system monitoring, maintenance, change control, installations and support.

Technical Knowledge and Computer Skills

• Software: MS Office Suite, Remedy ARS, HpOV, Netcool, OpsWare
• Operating Systems: MS Windows and XP, Unix Solaris Linux RH,Suse
• Network: Cisco, Nortel, Entersys, Routing, Switching, DWDM, VPN, Firewalls
• Technologies Network Data/Voice , Distributed Server, Storage, Mainframe, Large Mid-Range