SUMMARY OF QUALIFICATIONS

• A highly competent and experienced Technical IT Manager with over 10 years of hands-on experience in planning, implementing, managing and maintaining networks, systems, data centers, hardware and software operations
• Over three years of combined project management experience managing and leading projects from initiation to closing, managing scope, schedules and budgets and leading effective business process initiatives
• Experienced at managing complex IT networks in healthcare management environment setting

AREAS OF EXPERTISE

• Network Systems Administrations Technical Infrastructure Management Strategic Technology Planning Project Management System Security and Disaster Recovery Planning Help Desk Operations/Management
• Best Practices and Continuous Improvement Healthcare IT Management Electronic Medical Records EMRs
• Virtualization Achieving Compliance Meaningful Use, HIPAA, HITECH ACO acts Radiology Workflows
• Service Management Communicating Services Technology with Formal Presentation Skills

PROFESSIONAL EXPERIENCE

Confidential

I.T. Manager / Network and Systems Engineer

• Design, setup and maintenance of the entire office IT infrastructure comprising of over 140 workstations, multiple servers, virtual machines and network equipment. Providing desktop support and troubleshooting to over 100 local and remote users at multiple sites.
• Design, setup, manage and maintenance of office datacenter comprising of Domain Controllers, production servers, networking equipment and virtual server machines
• Design and implementation of company network domain, create user accounts, assign privileges and network resources
• Assign and manage employee security privileges, develop technical staff policies and procedures and ensure network security
• Ensure reliable backup and disaster recovery systems
• Manage IT team, assign and manage projects, setting milestones, setting timeframe, provide technical assistance and see projects to completion
• Implementation and maintenance of companies secure wireless infrastructure and wireless devices
• Manage site to site secure encrypted VPNs for data transfer between sites and other businesses
• Develop detailed customized reports and provide monthly technical briefings to senior management and staff
• Serve as a liaison between the company and IT vendors or other entities
• Procurement and inventory control for the IT department
• Conduct staff trainings and procedure manual write-ups for new software or hardware equipment usage

Healthcare IT

• Support and maintenance of Electronic Healthcare Medical Record system EHR/EMR GE Centricity Physician Office CPS
• Technical lead for HL7 interfaces development for integration between medical equipment and EMR system Laboratory Information Systems Orchard LIS
• Support and maintenance of the Picture Archiving and Communication System PACS and connection to local and remote clients
• Understand the workings and provide first line of support for diagnostic medical imaging modalities Ultrasound, Nuclear, X-rays and other imaging devices and manage radiology workflows
• Understand and provide training on how to attain government mandated Meaningful Use / PQRS objectives

Confidential

Junior Network Administrator / Lab Technician / Graduate Assistant

• Setup, manage and maintain multiple computer labs, LAN network and windows domain platform
• Configuring and maintenance of Windows 2000/2003 Enterprise domain controllers, utilizing Active Directory services, file and print services inherent to department operations.
• CAT5-UTP cabling and ensuring Ethernet, Internet, Intranet facilities on systems.
• Installation, configuring and programming of network switches and hubs
• Coordinate, setup, and configuration of labs for Microsoft certification courses per instructor needs.
• PC maintenance Assembling, Configuring, Software installation, Testing, Troubleshooting
• Responsible for configuration of systems in accordance with instructor needs for I.T. certification courses
• Coordinating with instructors and scheduling of classes

PROFESSIONAL COURSES COMPLETED

• Microsoft Certified System Engineer MCSE 2003
• Citrix Certified Administrator CCA
• VMware vSphere 5.0
• Hyper-V on Windows Server 2008 R2

PROFESSIONAL PUBLICATIONS

A Low Cost, Highly Reliable, Virtual Network Storage System

• IEEE Long Island Systems Applications and Technology Conference, 5th May 2006 Print ISBN 978-1-4244-0300-4
• Jude D'Souza M.S., Paul Stirpe PhD
• Recipient of Outstanding Contribution Award

COMPUTER KNOWLEDGE AND SKILLS

• Operating Systems : Windows servers and desktop operating systems, Active Directory platforms
• Familiarity with Linux, Basic UNIX, Apple iOS
• Servers and SANS: Dell, HP and IBM servers, HP P4200 SAN storage

Networking Protocols : Knowledge of routing protocols RIPv2, OSPF, BGP, IGRP, EIGRP and protocols TCP/IP, UDP, SNMP, PPP, ICMP, PPTP, L2TP, SMTP, POP3, FTP, HTTP, SSL, IPsec, AH, ESP, Circuit Switching and Packet Switching, iSCSI

• Protocol Analyzers : Ethereal, Wireshark
• Remote Access : PCAnywhere, Terminal Services, Citrix Presentation Server 4.0, VNC, Remote Desktop using secure VPN connection
• Firewalls : Knowledge of Working of Packet Filters, Stateful Firewalls, Proxy Firewalls, IDS systems both network and host based , Cisco ACL'S, SonicWALL
• Routers and Switches : CISCO 2900, 1900 series switches, 2600 series routers, Linksys, Netgear, SonicWALL
• Access Points : CISCO 1200 Series Autonomous and Lightweight Access Points
• Backup Tools: Backup Exec 11d, Veeam Backup for VMs
• Hardware : Computer Assembly, configuration troubleshooting. Server setup, hardware configuration and RAID setup
• Database Languages : Good knowledge of SQL Queries
• Reporting Solutions : Crystal Reports, Microsoft Suite
• Project Management Tools : Microsoft Project, Microsoft Excel
• Virtualization Software : VMware Workstation 9.0, VMware VSphere ESXi 4.1/5.0, Virtual PC, Citrix XenApp

PROFESSIONAL AFFILIATIONS

Member of IEEE, PMI, PMI-NYC, HIMSS, HIMSS-NYC

LANGUAGE SKILLS

Very good communication skills: English oral and written , Hindi