Sr. Specialist Technical Consulting Engineer Resume Profile
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NJ
Qualifications:
- Twenty-five plus years of network and team management experience.
- Driven motivator with a history of strong work ethic, leadership skills and delivering excellence in customer service
- Solid understanding of high-speed and computer support technologies
- Proven expertise in supporting and troubleshooting networking, computing customer issues.
Work History:
Sr. Specialist Technical Consulting Engineer
Confidential
- Technical support for customer's US network supporting over 10,000 clients locally and worldwide
- Provide end to end level 3 24/7 support for AstraZeneca's US High-speed LAN network
- Primary on-site resource for resolution of issues on customer premise and facility coordination
Confidential
Network Engineer
- Technical support for customer's 15,000 clients locally and worldwide providing end to end level 3 24/7 support for High-speed WAN/LAN network and facilities coordination.
- Project Management of Amtrak Network Refresh for East Coast sites. Delivery of all IT infrastructure redesign and management of vendors and team of 5-10
- Responsible for Hardware Configuration/Installation and Service Assurance for site
- Troubleshooting of all Network Issues/Problems for customer base
- Design/implementation of many large LAN/WAN projects including VOIP, Wireless, VPN and Data Center restructuring
Confidential
Telecommunications Specialist
- Provide level 2 data and voice network/telecommunications support
- Team Lead for Help Desk
- Team Lead for Operations Support
Skills:
- Hardware experience with Cisco routers, Cisco switches, Cisco Wireless technologies, hubs, firewalls, Cat5 and Cat6 Data Networks and phone systems.
- Protocol skills include TCP/IP, DHCP, OSI model, Ethernet, WAN/LAN, WLAN, VPN and VoIP
- Software used include VISIO, SecurID, UNIX, LINUX Microsoft suite products. Experienced in the use of network analyzing/monitoring tools including Openview, MRTG, Wireshark, and EOTs