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Systems Administration Resume Profile

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Overview

An advanced IT /Technical Analyst with 10 years of both field /on-site, and phone support for Hardware/Software for small to medium enterprise Networks. I am experienced with all Windows Operating Systems and MS Office applications, from XP through Windows 8 and Office 2010. Critical analysis and Project management skills as a liaison between senior executives, internal IT staff, third party and the end user clients.

SKILLS CERTIFICATIONS

Degrees/Certifications

BSc, A , MCP ITILS

Tools

SCCM, Citrix, Win 7, MS Office 2007, 2010, Outlook, Exchange Server, Active Directory, VMware, App V, Remote Access, LAN, SAN, NAS, Norton, McAfee, RAID, SQL, DNS, DHCP,TCP/IP and Network Protocols

Skills

Helpdesk, Technical support, Network support, Process Improvement, , Issue Resolution, System Administration, Project Management, Software deployment and Operating System Upgrades, Disaster Recovery Plans.

PROFESSIONAL EXPERIENCE

Field Service Analyst Lead

Confidential

  • Windows 7 OS Migrations project.
  • Software deployments of over 1000 users utilizing SCCM integration with App V
  • Hardware and Software Installation support for users on multiple apps used in the Integris Health system
  • Citrix desktop deployments and implementation for proprietary software
  • Utilizing in-depth understanding of tools like Active Directory, Policies, SCCM, Network and Server protocols in bringing solutions to the project.
  • Hardware setup include workstations, servers, patch/switch panels, port activations etc.
  • Hardware and software encryption installation/ management including BitLocker and McAfee

Systems Administration/IT Operations Confidential

  • Assignment included Project management, Small network setup and administration, contracts review, quality assurance, and system documentation in support of procurements of large scale industrial equipment for international clients
  • Installation and Maintenance of Operating systems, servers, permissions and group policies
  • Consult directly with Senior Vice President for strategy and implementation
  • Project Management Active directory/Exchange server administration
  • Project Management- Web administration and integration.
  • Project Management- Procurements and Client Solutions
  • Backup and storage using Storage Area Networks and NAS

Accomplishments

  • Was able to secure a multi-million dollar procurement contract within the first year of joining firm.
  • Storage Technical Support Confidential Hardware and Software support for end user USB storage drives
  • Network drives Support for all USB and portable hard drives
  • Advanced Networking Storage Support including RAID setup on NAS and SAN drives
  • Data Backup support and recovery

Accomplishments -

  • I advanced from phone support for end users, to NAS/SAN support for small and medium enterprise clients.
  • Client Support Expert Confidential
  • I was part of a special team of resolution technicians, known as the highest level of Dell technical support for end users in North America. FDI team
  • Hardware PC and Microsoft Windows OS support on all end user systems
  • Hardware and software support for high end XPS desktop and portable systems
  • Helpdesk for all Wired/Wireless LAN networks
  • DNS/DHCP and TCP/IP support for small and medium size enterprise clients
  • Support for all Microsoft Office Suite products including Outlook 07, Excel, Power Point etc.

Accomplishments -

  • The FDI team helped raise consumer satisfaction for Dell end user systems back to the top for PC manufacturers in North America
  • Software Support Analyst Confidential
  • Software support Technician for all alamode suite of products
  • WinTotal- an SQL based software for Real estate professionals
  • Xsites support- An active X/Flash/Java based website creator software
  • Backend SQL installation and support for alamode software

Tier 1 Internet Support Technician Confidential

  • Part of a project team involved in moving all roadrunner clients to the new Cox.net network.
  • Support for PC customers on Windows 98, ME, XP and Microsoft Office
  • Inbound Technical support for dial-up and broadband internet configuration

Accomplishments

The special project team successfully migrated over a million users plus Windows OS upgrades from 98 and ME, to XP to the new cox.net network after cox acquired roadrunner.

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