Systems Administration Resume Profile
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Overview
An advanced IT /Technical Analyst with 10 years of both field /on-site, and phone support for Hardware/Software for small to medium enterprise Networks. I am experienced with all Windows Operating Systems and MS Office applications, from XP through Windows 8 and Office 2010. Critical analysis and Project management skills as a liaison between senior executives, internal IT staff, third party and the end user clients.
SKILLS CERTIFICATIONS
Degrees/Certifications | BSc, A , MCP ITILS |
Tools | SCCM, Citrix, Win 7, MS Office 2007, 2010, Outlook, Exchange Server, Active Directory, VMware, App V, Remote Access, LAN, SAN, NAS, Norton, McAfee, RAID, SQL, DNS, DHCP,TCP/IP and Network Protocols |
Skills | Helpdesk, Technical support, Network support, Process Improvement, , Issue Resolution, System Administration, Project Management, Software deployment and Operating System Upgrades, Disaster Recovery Plans. |
PROFESSIONAL EXPERIENCE
Field Service Analyst Lead
Confidential
- Windows 7 OS Migrations project.
- Software deployments of over 1000 users utilizing SCCM integration with App V
- Hardware and Software Installation support for users on multiple apps used in the Integris Health system
- Citrix desktop deployments and implementation for proprietary software
- Utilizing in-depth understanding of tools like Active Directory, Policies, SCCM, Network and Server protocols in bringing solutions to the project.
- Hardware setup include workstations, servers, patch/switch panels, port activations etc.
- Hardware and software encryption installation/ management including BitLocker and McAfee
Systems Administration/IT Operations Confidential
- Assignment included Project management, Small network setup and administration, contracts review, quality assurance, and system documentation in support of procurements of large scale industrial equipment for international clients
- Installation and Maintenance of Operating systems, servers, permissions and group policies
- Consult directly with Senior Vice President for strategy and implementation
- Project Management Active directory/Exchange server administration
- Project Management- Web administration and integration.
- Project Management- Procurements and Client Solutions
- Backup and storage using Storage Area Networks and NAS
Accomplishments
- Was able to secure a multi-million dollar procurement contract within the first year of joining firm.
- Storage Technical Support Confidential Hardware and Software support for end user USB storage drives
- Network drives Support for all USB and portable hard drives
- Advanced Networking Storage Support including RAID setup on NAS and SAN drives
- Data Backup support and recovery
Accomplishments -
- I advanced from phone support for end users, to NAS/SAN support for small and medium enterprise clients.
- Client Support Expert Confidential
- I was part of a special team of resolution technicians, known as the highest level of Dell technical support for end users in North America. FDI team
- Hardware PC and Microsoft Windows OS support on all end user systems
- Hardware and software support for high end XPS desktop and portable systems
- Helpdesk for all Wired/Wireless LAN networks
- DNS/DHCP and TCP/IP support for small and medium size enterprise clients
- Support for all Microsoft Office Suite products including Outlook 07, Excel, Power Point etc.
Accomplishments -
- The FDI team helped raise consumer satisfaction for Dell end user systems back to the top for PC manufacturers in North America
- Software Support Analyst Confidential
- Software support Technician for all alamode suite of products
- WinTotal- an SQL based software for Real estate professionals
- Xsites support- An active X/Flash/Java based website creator software
- Backend SQL installation and support for alamode software
Tier 1 Internet Support Technician Confidential
- Part of a project team involved in moving all roadrunner clients to the new Cox.net network.
- Support for PC customers on Windows 98, ME, XP and Microsoft Office
- Inbound Technical support for dial-up and broadband internet configuration
Accomplishments
The special project team successfully migrated over a million users plus Windows OS upgrades from 98 and ME, to XP to the new cox.net network after cox acquired roadrunner.