Summary

System Administrator and Team Lead with 8 years of experience in VMware Administration, Windows Server Administration, project management, Incident Management and data center migration with strong troubleshooting and analytical skills in system administration.

Key skills:

• Installing, configuring, Provisioning and administering Windows 2000/2003/2008/ XP /Vista server and client operating systems.
• Handling Problem management, incident management and change management issues on day to day basis.
• Experienced in installing and administering cluster administration and management.
• Installing and administering exchange servers 2007/2010.
• Installing, configuring, administering, maintaining and troubleshooting Microsoft Office SharePoint Server on Internet Information Services, Windows 2003/2008/2008 R2.
• Provisisoning SAN for Windows servers and installing the SAN components and adding the drives.
• Configuring and troubleshooting Active Directory ,DNS ,DHCP ,FTP , TCP/IP ,Terminal Server ,Clustering and VPN.
• Installed and configured IIS 5.0/6.0/7.0 Web services and maintaincence of websites.
• Worked on SMS and SCCM for pushing patches and updates for windows and gathering software and hardware inventory.
• Worked on SCOM utilities and troubleshooting SCOM issues.
• Creating User accounts, Groups in the A.D and Exchange Server providing file and folder NTFS permissions on the File servers, Installation, configuration and maintenance of Symantec Anti Virus server and clients and Web sense Server
• Worked on Virtualization using VMware products like VM ware ESX server and Workstation
• Installed ESX server on HP Blade series servers and familiar with VMware Virtualization. Managed virtual machines on ESX servers.
• Installation and Configuration of Citrix MetaFrame Presentation Server 3.0/4.0.
• Configuring Citrix Access and Secure gateway
• Configuring Citrix MetaFrame Server Policies, Load Management and Printers.
• Administration of Citrix MetaFrame Presentation Servers.
• Creating a test environment in Citrix or VMware for Production Team to test their applications.
• Installing and configuring Symantec Anti Virus server and clients and Web sense Server.
• Creating Backup policies and scheduling backups using Veritas Backup Exec and Auto loader tape drive.
• Created standard Images for desktops using Symantec ghost and deployed the images through Bart PE through network.
• Installing and troubleshooting Microsoft applications and third party software along with oracle and sql database servers.
• Worked with ticketing software like Remedy,IBM Manage Now, Techexcel for creating incidents and change requests.

Technical Skills/Tools:

Operating Systems: Windows Server 2008 /2003 / 2000 Server, Windows NT 4.0 Server, Windows Vista, Windows XP, Windows 2000 professional, RHEL 4.0, Solaris 9/10

Hardware Exposure: HP Proliant DL 385 , BL 465, BL 685, Dell Power Edge 1950, 2950 Servers, Dell PowerVault Servers, Dell x850, x950, R900 Servers and Dell GX 260, 270,280,620, L60, Compaq, HP 330 and Dell Laptops D600, 620,630 ,Hp Nc 6000, 6120,6220

Software Exposure: WSUS,SMS,SCCM,MOM,SCOM, SQL Server 2000/2005, Symantec Anti-Virus ,McAfee Anti-Virus, Web sense server , Veritas Backup Exec , Net Meeting, Remote desktop, Dame ware, Oracle 9i/10g ,Toad, Informatica Power Center 7.1.4/8.0 .Terminal Server, VM Ware, Financial applications, Blackberry Desktop Manager, Novell Netware and also including many other third party applications

Telephony: Avaya Site Administration Utility, Avaya Voice Mail box configuration, Nortel and Cisco Equipment

Ticketing Tools: Worked on Remedy, IBM Manage Now for creating user requests, change requests and for other IT related technical issues. Worked on Tech Excel for creating incidents, IT Work requests and resolving the issues or assigning to appropriate team

Professional Experience

System Engineer

Confidential

Responsibilities

• Installing and administering VMware ESX and windows servers on the new hosts
• Create and Maintain Domain Controller Windows 2003/2008 , Active Directory, Group policy, Backing up data, User account/Email account creation Migration, Disaster Recovery Plan , Virus protection
• Installing and administering exchange servers 2007/2010 and troubleshooting exchange issues
• Installing, configuring, administering, maintaining and troubleshooting Microsoft Office SharePoint Server on Internet Information Services, Windows 2003/2008/2008 R2
• Building New VM server from Template.
• Expertise in VMware environments 4.i. Installed ESX server on HP Blade series. Servers and familiar with VMware Virtualization. Managed virtual machines on ESX servers. Familiar with ESX clustering, VMotion, HA DRS.
• Responsible for SharePoint administration, patching/upgrades, configuration, security, site monitoring and performance tuning, migration of files from share drive to SharePoint library and support.
• Providing tier 3 support for datacenter servers virtual and physical, troubleshooting through ILO/RILO for remote hosts and through vcenter for virtual hosts.
• Troubleshooting on cluster related issues, configuring clusters and failovers. Adding SAN storage to existing drives and adding new storage
• Co-ordination with various teams from the procurement of the server hardware till the production phase
• Requesting quotes from vendors and placing orders for hardware
• Resolving users issues in citrix metaframe servers
• Coordinating testing and install of monthly patch installation on all the windows servers using SCCM
• Troubleshooting incidents based on cases logged in remedy.
• Following change management practices for all changes in production environment
• Determined the duties and responsibilities of individuals in a team as team lead.
• Analyzed the individual performance of each team member and motivated them to perform even better
• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

System Administrator

Confidential

Responsibilities

• Responsible for L3 Incident Management IM for Windows OS troubleshooting issues for over 5000 servers both physical and virtual. All the physical servers were running on HP hardware Blade / Rackmount
• Worked on troubleshooting cluster related issues, SAN issues on 2000/2003/2008 servers.
• Worked on cluster migrations which involved migration of entire SAN drives to the new LUNS which involves reconfiguring the cluster Quororm and pointing the resources to new Luns using cluster repair tool.
• Expertise in VMware environments 3.0/3.5i. Installed ESX server on DL580 series.Servers and familiar with Vmware Virtualization. Managed virtual machines on ESX servers.Familiar with ESX clustering, VMotion, HA DRS
• Responsible for creating Change Controls in Remedy and also was responsible for reviewing all the changes entered by team before being sent for approvals. Following the SOP for change implementation and review.
• Responsible for Provisoning and decommissioning Windows 2003/ 2008 servers both physical and virtual.
• Installing and administering exchange servers 2007, doing mailbox and stores migration.
• Responsible for leading the offshore and Onsite provisioning and IM team and ensure SLA's are met and providng the metrics to the management.
• Responisble for analyzing the requirement and make suggestions to select the hardware software reqirement to meet the needs.
• Worked on data migration for F P servers and other SAN storage using Robo Copy and HP Storage Mirror software
• Responsible for Local disk storage handling and SAN disk request handling.
• Responsible for installing SAN components and drivers to present LUNS on the server
• Was responsible for configuring mount points and Root for storage requirement in Sharepoint clusters and SQL cluster servers
• Always been adherent to follow the SOX / GXP/ HIPAA/WICO standards and built the servers according to the standards and followed the Installation Qulaification and Operation Qualification process
• Have been the SPOC for all sharepoint related issues with cluster failover, resource issues, mount point issues and performance issues.

System Administrator

Confidential

Responsibilities

• Responsible for Installing, Configuring Windows 2000 2003 Servers and installing client machines with 2000/xp
• Successfully maintained Domain Controllers and Global Catalog Servers in this distributed Windows Server 2003 Enterprise environment
• Worked alongside other Sr. level IT personnel in managing, maintaining, effecting projects, and troubleshooting all aspects of this Enterprise wide environment and reporting to management
• Account Administration :Responsible for creating user accounts in the active directory disabling user accounts, granting file and folder structure permissions according to the project structure based on the work requests
• Configured Servers like AD, DNS, File, Backup and Print Servers in new environment, configured SAS servers in the windows environment
• Worked on Tech Excel Ticketing system for creating incidents and work requests
• Disk and Log Management: Management and analysis of system logs. Disk administration includes Compact Partitions Shares, Disk Quotas, Distributed file System DFS . Worked on MOM for monitoring and troubleshooting issues
• Configured Back Up, Restoration and Disaster Recovery Policies and ensured the backups are successfully completed as per the schedule and ensured the tapes are r onsite and offsite locations
• Configured blackberry desktop manager for blackberry mobile and provided support in backing up and restoration of information on the device
• Configured and administered Informatica 7.1.4 Server and successfully connected to the client machines
• Generated software inventory reports through SMS and ensured that licenses were not exceeded than the procured number , also involved in maintaining hardware inventory of servers and other network devices
• Installation of patches and critical updates released by Microsoft which are initially tested and after successful testing are deployed on all windows servers as required
• Monitored and deployed updates for workstations and servers using WSUS and SMS

System Engineer

Confidential

Responsibilities

• System administrator for over 400 Windows Servers and over 2500 desktops running on windows 2000//Xp/2003/vista operating in a clustered environment located in two different locations and 3 datacenters.
• Worked on various hardware platforms including Dell Poweredge and Hp Proliant ML DL series
• Configured Domain controller , Active Directory ,DNS ,DHCP ,IIS ,FTP , TCP/IP ,Terminal Server , and VPN. Also configured and deployed File servers, Print servers ,Backup servers, Web sense server and SAV server
• Monitoring the servers and other network devices using the SCOM Operations console, monitoring the alerts that occur in the servers which are automatically reported in to the mailbox and based on the even appropriate actions and preventive measures are taken
• Worked with SMS 2003 and SCCM for updating desktops with latest updates and gathering software inventory and hardware inventory. Was responsible for maintaing the license count and ensure that it does not exceed the procured number.
• Providing real time 24x7 support critical production applications and services to hundreds of desktop users and application developers and database managers.
• Data center and Infrastructure setup Involved in the build out of a new development center to include over 20 servers and more than 300 desktops.
• Audit Administration: Monitoring the audit logs and security logs to check unauthorized attempts made to access servers and setting standards to follow in active directory account administration
• Configuration of database servers like Oracle 9i/10g SQL server 2000/2005 and application servers based on project requirements and maintenance of the servers by installing patches and updates
• Server and Desktop Image Development - Developed images for all servers and various model desktop images in the environment using Symantec ghost and Bart PE tool.
• Worked on Desktop Troubleshooting and applications trouble shooting including various Microsoft Products
• Worked on Remedy Ticketing System to Create Incidents and Change Management

System Engineer

Confidential

Responsibilities

• Planning Installation, Administration and troubleshooting of Windows 2000, 2003 and NT Servers, Managing HP Proliant ML 370 HP Proliant DL 360 servers and configuring raid levels and installing server operating systems.
• Involved in migration of data center and entire IT infrastructure to the new setup including setting up of new blade servers and migration of data from old servers to new servers with no down time, involved in migration of user's mailboxes to new blade servers using the Leap frog server.
• Creation of desktop images for various Dell made and HP made pc and deploying the image through network on the desktops. Used Ghost software for creation of image and Bart PE software for the deployment of the image through network
• Responsible for ensuring all the machines in the network are running with updated MacAfee virus definitions and ensure the infected systems if any are immediately moved of the network and scan the system thoroughly for viruses thus ensuring the security in the environment
• Desktop Support Security Provide all Level IV desktop support for all users and Desktops. Troubleshoot hardware, software problems, and network problems, wireless and wired issues, VPN application issues. Support is provided by multiple means using remote utilities such as VNC and MS Live Meeting for remote users. Support Development and R D Install and configure professional workstations running SQL Server, Visual Studio, Visual Source Safe and IIS 6.0
• Telephone Support Provide support for telecom in Avaya through Avaya Site Administration by providing new extensions configuring mailboxes resetting voicemail passwords and also provided support for cisco equipment
• Provide training, mentoring, consultations, on all matters of technology, best practices, policies, procedures to peers and associates

Systems Administrator

Confidential

Responsibilities

• Installation of windows 2000 server operating systems, configuration of active directory and creating new domain for each site and attaching client machines to the domain.
• Creation of user accounts on the AD and provide folder permissions to the groups as and when required
• Configured and Managed HP PROLIANT ML 150 and ML 350 G3 servers, configured Raid levels and Installed Windows 2000 server operating systems
• Corporate ISO Image Engineer Developed a singe ISO Image for distribution on all hardware platforms including Compaq Workstations, Compaq Desktops, Compaq Notebooks and all Dell Workstations Greatly enhancing image build time, deployment time, maintenance and Increased security and stability across the enterprise.
• Desktop Support Analyst - Desktop Support Analyst for over 200 HQ employees, including Corporate Senior Staff members, running Windows XP, Windows 2000 and Office XP. Provide trouble shooting and resolution of over 300 trouble tickets per quarter, ranging from pc hardware and software problems, network problems, wireless and wired issues, application issues. Support is provided by multiple means by using remote utilities such as VNC and MS Live Meeting for remote users
• Image Production Specialist Create and distribute standard company NT 4.0, Windows 2000 Professional Image for over 800 desktop clients. Coordinate with pc vendor ensuring that the latest image is loaded on all new systems during procurement process as well as working with pc vendor engineers ensuring software and hardware compatibility updates are planned throughout the contractual period
• Maintenance of Symantec Antivirus server and ensuring all the end user machines are running with the latest antivirus updates and upgrading the server versions depending on the releases