Professional Summary

An exceptional information technology engineer with practical experience in applying service-driven technology best practices. Expertise spans all facets of network and application management including performance and security.

Professional History

Confidential

Contracted to Defense Finance and Accounting Services DFAS as a key member of the senior technical engineering and architecture team. In that capacity, provided network and application architecture, engineering and tier 3 operational support to a global federal government agency with over 20,000 employees. Responsibilities include: workload traffic assessments, capacity planning, evaluating network and application performance products, preparing recommendations in comprehensive reports, developing statements of work for global projects, and participating in large scale request for proposal activities. To accomplish this requires a solid understanding of technology, a strong relationship with clients, and effective communication skills. Interfacing with line level employees to senior management on topics ranging from mission critical technical issues to high value mission critical proposals. This extensive experience has provided me with the ability to understand the varied technology landscape while concurrently understand the complexities that customers and clients face.

Confidential

• Promotion to support DFAS virtual network team approach liaison between Columbus site and central support to provide local production insights, align technology with business goals, and document lessons learned to enhance organizational processes, goals, and policies. Vital member of analysis team that has been succeeded in resolving many LAN/WAN performance and security issues. Engineering of a comprehensive enterprise monitoring solution evaluating application performance management systems that will provide end-to-end performance solution. Recognized by the Deputy Assistant Secretary of the Army Financial Operations for my disaster recovery execution after the September 11, 2001 attack on the Pentagon.
• Sr. Network Engineer Served as the technical lead for the implementation of the enterprise security solution in DFAS Columbus, training of local management and staff, maintain network, and troubleshoot any application traffic issues. Engineer on the MILCON Military Construction team migrating over 2,500 users from seven campus buildings into a newly constructed facility. Assisted in the design and implementation of a Cisco ATM backbone from the 14 mile legacy Cabletron FDDI backbone.

Confidential

Sr. Network Engineer

Contracted to DFAS. This included centralized enterprise infrastructure and helpdesk support for over 600 Novell, Unix, and NT file servers. One of the original MCNE Master Certified Novell Engineer to design and implement the Bay/Novell network while compiling DFAS standards. Member of the network management team migrating all sites into enterprise system. Chosen as operational lead to assist the Vulnerability Assessment Engineers to design and integrate DFAS security solution and also for the implementation of the Electronic Document Management system.

Confidential

Sr. Field Engineer

Third party mini-computer Supporting Ohio and surrounding states maintenance and re-manufacturing.

Confidential

Sr. Field Engineer

Third party mini-computer national maintenance support and re-manufacturing. Lead technical trainer to our subcontracted maintenance companies including the development of non-proprietary technical documentation. Re-manufacturing included network audits, system design, equipment installation and configuration, which culminated with vendor certification.

Confidential

Confidential Engineering Technician

Installation team and maintenance support of both federal top secret and commercial sites.

HARDWARE

• Cisco Routers: 76XX,75XX,74XX 72XX 45XX, 36XX, 26XX, 25XX
• Cisco Switches:12XX,19XX, 29XX, 35XX, 39XX, 40XX, 45XX, 50XX, 55XX, 65XX, 85XX
• Access Servers: Cisco AS5300, Cisco ACS
• Firewall: Cisco PIX, Secure Computing Sidewinder/Cobra
• Intrusion Detection: Cisco 42xx, Niksun NetDetector
• VPN: Cisco 3XXX, PIX, Cisco Router, SafeNet HA2000
• Other Manufactures: F5 BigIP's , Juniper WAN Acceleration Platforms , Enterasys/Cabletron, Nortel/Bay, Marconi/Fore ASX1000's
• Protocol Analyzers: Network General Sniffer Distributed and Infinistream, Niksun NetVCR, Radcom, Clearsight networks, Netscout probes,
• Network Test Equipment: Fluke,

TECHNOLOGY

• Operating Systems: Windows, Netware, Unix, BSDI, Linux, Cisco CatOS and IOS
• Protocol families: TCP/IP, Novell, IBM, Appletalk, ATM and Lan Emulation, IP Security
• IPv4, IPv6, BGP, OSPF, EIGRP, IGRP, RIP, PPP, HSRP, SNMP, RMON/RMON2, NetFlow, IP SLA, SMTP, HTTP/S, DHCP, FTP, SMB/CIFS, SQL, IPSec, LDAP, Radius, Kerberos, TACACS , SIP, H.323, RTP, Skinny
• Technologies: CSU/DSU, ISDN, T1, T3, DS3, OC3, OC12, Frame Relay, ATM, POS, HSSI, Virtual Channels PVC, SVC, Tunneling, Ether Channel , Ethernet, Spanning Tree, VLANS, IP Multicast, FDDI, Token Ring, Wireless, VPN, Encryption, VoIP, Trunking, IPS, PKI, ITIL
• Applications: Statseeker, Niksun NetX, NG Sniffview and Visualizer, Periscope, OPNET Ace, Wireshark/Ethereal, WildPacketes/EtherPeek, Compuware/Optimal Networks Application Expert/Vantage, HP OpenView, TeleAlert, CA eHealth, NetIQ AppManager, IxChariot/Endpoints, HP/Mercury SiteScope, HP Insight Manager, Ping Plotter, Cisco Infrastructure and security management products, Microsoft Office, Excel, Project, Visio, SharePoint, IIS, Remedy ARS, Cobra Sidewinder firewall manager , Citrix, Variety of VPN clients

Honors and Awards

• Certificate of Recognition Customer Relationship Survey contributor to DFAS business success.
• Certificate of Recognition Customer Relationship Survey contributor to DFAS business success - Customer Value Index CVI was 882, A perfect CVI score is 1000 so this is considered world-class performance.
• Bronze Recognition Award, Supporting the EDM Electronic Document Management application for security breaches.
• Certificate of Recognition Novell server lock-ups resolution
• Certificate of Recognition Standardizing SmartPass/DCII security clients
• Certificate of Recognition In support of DFAS Arlington Tiger Team
• Achievement Award of Excellence Recognition of the Brain Trust Team's accomplishments in providing Business Process Improvements for the Virtual Teams
• Certificate of Recognition Customer Relationship Survey contributor to DFAS business success.
• Achievement Award of Excellence U.S. Federal Government Group / DFAS Project
• Pentagon disaster recovery support for Deputy Assistant Secretary of the Army Financial Operations , Earnest J. Gregory
• Achievement Award of Excellence U.S. Federal Government Group / DFAS Project
• Achievement Award of Excellence U.S. Federal Government Group / DFAS Project
• Team Short Term
• Special Recognition CVI
• Achievement Award of Excellence U.S. Federal Government Group / DFAS Project

Team Excellence

Confidential

• Performance team member responsible for maintaining the passive non-intrusive components of the DFAS monitoring systems Network General Sniffer and Niksun NetVCR architectures.
• Tier 3 operational support Root cause analysis involving distributed applications that traverse the ELAN infrastructure. Tactically providing heuristic analysis along with necessary personnel management, network operations team, router team, security team, vulnerability assessment team, system administrators, application developers, vendor support engineers, and functional users to resolve complex performance related issues.
• WAN capacity planning to support BRAC workload traffic forecasts and data center consolidation traffic analysis. Utilizing Juniper WAN Optimization for consolidated traffic and Microsoft Terminal Servers for BRAC database migrations.
• Strategically engineering a more effective and efficient performance based support system providing proactive measures to reduce the amount of reaction necessary today. Better utilizing our limited resources and budgets.

Steps taken:

• Promote a holistic approach so IT actions directly or indirectly support the attainment of the clients business goals and how critical IT metrics can be used to manage growth and provide charge-back to business lines.
• Evaluation of network and application performance products. Learning the essential performance metrics and correlation of multi-segment analysis Reporting with accurate granularity, application profiling, and ensuring presented monitoring data matches user response. This enabled me to prepare recommendations in comprehensive reports, develop statements of work for global projects, and participate in large scale request for proposal activities.
• Participate in the integration of Network General Visualizer - the enterprise reporting solution that provides a centralized data mine of passive analysis data. Visualizer is essential component of the Network Intelligence Suite, delivering business relevant reporting on network traffic and application performance that delivers integrated IT systems management for rapid analysis and instant visibility into business service health.
• Coordinated with performance team for the monitoring systems simulation components integration of the NetIQ System Management Solution products and Chariot/endpoints
• Sponsoring a more cohesive teamwork to include Collaboration methods that are now available. Based on the IBM best practices whitepaper on Unified Communications - to show ROI and how this can improve business processes, save time, and make employees more productive.
• Provided leadership to other team members regarding the DFAS analyzer architectures and mentoring of junior staff to provide more efficient support system.
• Coordination with the security team to make them aware of the Niksun products benefits so we could share the monitoring architecture costs. They could quantify the IPS generated alarms with and activity trail report to include multi-tiered traffic flows.
• My position duties are based on these best practices sections:
• Capacity planning is the process of determining the network resources required to prevent a performance or availability impact on business critical services.
• Performance management is the practice of managing network service response time, consistency, and quality for individual and overall services.
• The most important service is the need to measure the user/application response time. For most users, response time is the critical performance success factor. This variable will shape the perception of network success by both your users and application administrators.
• Performance management issues that are critical:
• User performance
• Application performance
• Capacity planning
• Proactive fault management
• The five main capacity and performance management best practices in detail:
• Service level management
• Network and application what if analysis
• Baselining and trending
• Exception management
• QoS management
• Interpreting the collected data is also key to providing a high quality service. For instance, many
• organizations don't fully understand peak and average utilization levels.