Objective

I am seeking a position as a VMware Administrator, based on my education and experience: troubleshooting, technical resource writing, good communication skills and in-depth systems experience. I am dependable, a motivated self-starter and have experience in management.

Experience

Confidential

• Consultant for upgrade of hardware and software for small businesses
• Built several ESX 4.x Virtual Servers for website hosting and file sharing
• Assisted with moving company, wiring for network connectivity with servers and workstations
• Successfully completed 70-646 Windows Server 2008 Administration exam, part of the MCITP Certification

Confidential

Technical Consultant

• Trained for remote and onsite server based workflow implementation of OpenText Content Server
• Customized install documentation to meet current needs of consulting firm

Confidential

Systems Administrator

• Worked independently to maintain, troubleshoot and support virtual and physical servers in the Dallas and Richardson data centers
• Adept at monitoring the ongoing operation of backup Backup Exec 12 and storage systems, logging daily success and failure reports to identify problems, taking corrective actions as necessary
• Responsible for data backup, recovery, and developing operating procedures and policies as needed
• Evaluated storage systems and provided input for refining local operating procedures as requested
• Assisted in implementing SolarWinds server monitoring product
• Implemented Visio to update all physical server information

Confidential

Corporate Technician, Gold Tier

• Supported VirusScan 8.0 - 8.7, AntiSpyware, Data Loss Prevention 2.2 - 9.0, Epolicy Orchestrator EPO 3.6.x - 4.5, Site Advisor, Rogue Detection, McAfee Agent, scripting duties
• System administrator for internal ESX/Global VMware Lab environments created, deployed, updated and maintained servers for several support departments
• Assisted in implementing Ecologic ps6000e and 5000 iSCSI storage with ESX 4.x, to anticipate present and future storage requirements
• Working knowledge with MS SQL, Networking, Perfmons and other data collection tools
• Created multiple KB knowledgebase articles covering a wide range of issues and product lines
• Performed follow-up response on completed service requests in a timely manner
• Excellent troubleshooting skills resulting in a limited number of support escalations
• Communicated at multiple levels with customers i.e. technical/management
• Provided exceptional customer service and received numerous customer service accolades
• Created multiple product troubleshooting guides to assist support teams
• Facilitated communication between multiple support tiers and customers
• Mentored junior technicians and assisted in technical growth/learning

Confidential

Senior Technician/Administrator

• Provided corporate on-call phone troubleshooting for Mac and PC hardware and software
• Administered end-user support for nine advertising agencies
• Addressed system issues using remote tools, including Remote Desktop, Timbuktu and Command Line
• Created documentation to illustrate software procedures at end-user and technician levels
• Performed follow-up calls on completed work orders for improved customer service
• Administered and maintained department tracking database
• Responsible for a third of all customer priority tickets
• Managed work orders for nine other desktop technicians and staff
• Primary individual responsible for hardware upgrades and repairs on systems

Confidential

IT Supervisor, MIS

• Responsible for PC and Mac platform desktop hardware, software implementation and system repair
• Supervisor of two desktop support technicians
• Primary contact for end-user support for Dallas, secondary for National Desktop Support Group
• Coordinated with Networking Group and five other nationwide offices during testing/rollout projects
• Created documentation for multiple departmental procedures
• Processed hardware/software purchase justification documentation for Accounting AFCE
• Completed timely reviews of team member duties and provided detailed reports to management
• Performed moves, adds and changes of users to better consolidate departments
• Maintained VLAN technology, assisting in hardware changes during failures
• Administered databases of hardware and software moves, adds and changes enterprise-wide
• Conducted training seminars on current processes and technical details of multiple projects
• Functioned as Tier II Support for support call escalations
• Remote repairs and support for Dallas and Miami locations
• Created and maintained multiple software packages for PC and Mac platforms
• Primary interviewer for IT support positions

Confidential

Mac Hardware/Software Specialist

• Provided onsite technical solutions on a variety of hardware and software issues, spanning a multitude of hardware configurations on disparate platforms for multiple departments in a time critical environment
• Created software builds for different hardware platforms, servers and workstations
• Maintained network and firewall connectivity between remote locations
• Responsible for emergency response support in high security environments
• Created and maintained archive of departmental job tickets
• Maintained and supported secure offsite artwork/design repository
• Maintained multiple dynamic databases for hardware and software licenses